Haley Toyota of Richmond

Ran my credit multiple times without permission I applied for a lease through Toyota Financial on January 14th 2016 and selected Haley Toyota as the local dealer. I was contacted by Frazier Linsday I applied for a lease through Toyota Financial on January 14th 2016 and selected Haley Toyota as the local dealer. I was contacted by Frazier Linsday, an internet sales rep, via Email a few minutes later requesting some further information such as how much money we would put down. After replying immediately, I was told that another rep, Amanda Jackson, would be assisting me since he was not going to be in for the weekend. This is where I believe the issue occurred... I was then asked to send all sorts of information, such as pay stubs, income statements and more personal information that was already included in the initial credit Application online. Before providing this information, we decided to go with a different Vehicle than we initially selected online through the application because of a price difference. Although I understand that in certain circumstances, more info such as pay stubs etc. would be needed, I could not understand why I was being asked for information that was already provided to Toyota on their website for financing. When I inquired about the unusual requests for redundant information I was told that when the dealer receives the application from Toyota, they are only provided with SS#, Name and Contact Info and that the rest needs to be filled in by the dealer. It seemed strange but we sent everything that was requested within a few hours. It took several days, countless emails and many phone calls (7 Days), to finally get a response on our inquiry and when it came back it came back as their lowest tier possible and thus too high of a monthly payment for most. We received 2 letters from Toyota informing us that they would not be able to grant credit based on the information provided, so I decided to check our credit reports to compare the numbers they used vs ours. Our Credit Reports showed 3 "hard inquiries" made by Toyota and Haley on each Experian and Equifax and 2 "hard Inquires" on Transunion. Two of these are shown on 1/14 and then another on 1/18. I immediately called and emailed requesting an explanation of the results and was contacted by Jose Gonzalez, Internet Sales Manager. He gave me a verbal runaround (the reason why I try and do all inquires via email) as sales people do and convinced me that every time someone goes through Toyota, you get 2 "hard inquiries" on your credit. I got off the phone and researched some more, emailed Jose again and demanded for them to remove the numerous inquiries because as a result of those numerous inquires, my Equifax Score dropped over 50 Points. Literally nothing else has changed on my reports and the only variable was these multiple inquiries. The response I then got was that "you changed vehicles" so every time you change vehicles we hit your credit again and that because we asked them to change the vehicle to another model, we authorized them to run credit again. In addition to that, I was given a runaround explanation of how credit works, which was almost entirely composed of quotes from blog opinion sites and mostly false information and points that had literally nothing to do with our specific scenario. It was obvious that when they switched from one sales rep to another, things got lost and information was not supplied correctly from one to another. When questioned about it, they covered their tracks with double talk and lies. I have filed requests to have the numerous "hard inquires" removed now have to dispute with the individual credit reporting agencies. I would highly suggest finding out specifically how many times your credit is going to be run when you talk to this dealer. More

Nice sales crew, but terrible in communication Went to Haley Toyota for routine service today - a state inspection and a refresh/reseal of the paint protection. The Paint Protection Program is a 5- Went to Haley Toyota for routine service today - a state inspection and a refresh/reseal of the paint protection. The Paint Protection Program is a 5-year program and cost $500 when I bought the car new from Haley exactly 3 years ago. Part of the conditions of the program is to have the paint protection periodically "refreshed". When I had the car inspected last year, I asked the service tech how often the refresh should be done, and he said, "about once a year". When I took the car in today, the service tech (a different one) told me the free refresh was a one-time event and I would need to pay around $150 to have it done again. I told the tech what the other tech had told me and he said, "the other tech must have been confused". I also told him I had paid $500 and it was for a 5-year program. He said he realized that, but the "administrator" said I would have to pay. The point is, DO NOT BE SUCKED IN TO BUYING THE PAINT PROTECTION PROGRAM!! It is a major rip-off. You can get a similar program for half the cost at an independent shop. More

Manipulative and dishonest people but great car We visited here on a last minute decision of just being tired of my small car. While test driving a particular vehicle, the salesperson told me they We visited here on a last minute decision of just being tired of my small car. While test driving a particular vehicle, the salesperson told me they offered 0%. My husband and I made it clear that's what we were looking for and didn't want to go any further with the sale if that was not an option. He would never give us a clear answer and neither would the financial office. (Should've left really.) But I had always had good experiences with them finding exactly what I wanted when other dealerships wouldn't. Salesperson said there were only 2 in the region (we had checked inventory online and knew no one in the area had one so we had to trust he was right). Salesperson said they could have it shipped here in a week (took almost a month) so we could test drive it and look at it. We continually asked about financing and he brought a piece of paper with handwritten 60 or 72 month option on it with different price ranges of the payments (NEVER the interest rate) and told us to initial by which one we wanted (either 60 or 72). Once again we made it clear we only wanted to do this if we could get the 0% and not to bother to even have it shipped here. We were never given a direct answer as to what rate the price ranges included. During the 3-4 weeks we waited we had several phone calls from the salesman and financial people where we once again emphasized with everyone the 0% and were never given a straight answer. When the car comes in (and we loved it) a financial guy comes over and tells us that "we've never offered 0% on your vehicle or any of the bigger vehicles." Then they pull out the paper where we initialed which length in terms we wanted and used it against us. We were pissed because at no point were we told we initialed any agreement on a rate. Now we were screwed. We knew we couldn't go anywhere else to get the exact vehicle we wanted but in no way we were okay with the way they played us. They sent a survey through the mail and I completed in online. Several hours later I receive a phone call from the store manager (George?) wanting to discuss it. He told me that they were not being dishonest and that we had signed that we wanted the 4.99 rate. I had to defend us again and say "no your salesperson told us to Initial whether we wanted 60 or 72 months NEVER a 4.99%." He showed no remorse or sympathy so now I will never even return to service my vehicle. It has nothing to do with money. In fact if they had just been upfront with the rates we wouldn't have had a problem (we have the ability it to pay the loan in full at any point so in the end it didn't really matter to us). It has everything to do with the underhanded acts, dishonesty, and manipulation. Thought dealerships had learned by now that the old school used car salesmen bullying techniques were unacceptable now-a-days. Then to call to convince me that they didn't pull one over us was the kicker. (Not to mention I was so upset when writing the review I mixed up a few details on the review and also noted that I would return for service. Wish I had thought more clearly on that.) My hope is that no one else will be played this way. We need to replace our other car in the next couple years and will not be returning to them. Should've listened to the inlaws when they both said they'd never do business with Haley. More

Finally a dealership committed to integrity & honesty! Super duo team; George Savoy (sales) & Jeannine McDevitt (used car manager)! I bought a pre-owned vehicle from Haley Toyota in Midlothian, VA Super duo team; George Savoy (sales) & Jeannine McDevitt (used car manager)! I bought a pre-owned vehicle from Haley Toyota in Midlothian, VA & it was a bit scary to purchase something used, let alone something that was 6 years old! It didn't look old, but it needed some minor touch-ups that George & Jeannine promised they could do and gave me something called a "WE OWE YOU". I could come in at my convenience, turn in my copy of the "WE OWE YOU" and get the work done. Not only did they honor their promise, but the quality of work that was done to my car is OUTSTANDING! It is practically a brand new car! Finally a dealership with some integrity & honesty! I would highly recommend anyone to work with George Savoy & Jeannine McDevitt at this dealership! More

Tyrone was awesome!!!!! I had a great experience!!! Everyone I came in contact with was just friendly and very knowledgeable!!! I was very impressed the best experience so fa I had a great experience!!! Everyone I came in contact with was just friendly and very knowledgeable!!! I was very impressed the best experience so far and this my 3rd car I have purchased!!!!!! More

Easy to work with and an overall great experience. Tom is a great salesman a nice guy and easy to work with. I just purchased my second Tundra from him a few days ago. The decision to buy the vehicle w Tom is a great salesman a nice guy and easy to work with. I just purchased my second Tundra from him a few days ago. The decision to buy the vehicle was sort of last minute, and Tom was patient with me and respectful of my time. 75% of the deal was made over the phone and my total time at the dealership to make the deal was under an hour. A second visit to sign the papers and take possession was just a couple of hours. I have used Haley for service on my last Tundra for almost 4 years and they have been great. They never once asked me to get work done on the vehicle that didn't need to be done. When you get service done at mileage intervals that require more than an oil change, they clearly state what the factory recommends and what they recommend. I always go with only the factory recommendations and they do not protest. Some dealers are not honest about this and Haley is. On the other hand the service department has brought items to my attention that needed attention. I hope to do more business with Haley and Tom in the future. More

Marc is awesome! We bought our XB almost 8 years ago, and Haley has always done my service work. Even after we moved to the west end, we continued to come back to Hull We bought our XB almost 8 years ago, and Haley has always done my service work. Even after we moved to the west end, we continued to come back to Hull St because Marc always took good care of us and pulled no punches. A straight from the hip attitude along with courtesy and professionalism is why we keep coming back. Thanks Marc!!! More

Horrible Experience!! From start to finish, nothing but lies and depict from these people. Deal with ANY other dealer in the area except this one. We were overcharged on From start to finish, nothing but lies and depict from these people. Deal with ANY other dealer in the area except this one. We were overcharged on countless items, well hidden in their web of lies. Never ever would we deal with such a firm again. More

Very knowledgeable George Mastermaker was very kind, helpful and knowledge. Was able to get us in the vehicle that we wanted and at a reasonable price a month. Highly re George Mastermaker was very kind, helpful and knowledge. Was able to get us in the vehicle that we wanted and at a reasonable price a month. Highly recommend them to anymore. Will be back for our next vehicle. More

Superb Sales Person and Staff This is my first time wrote a review... I just can't help it not to share my wonderful experience buying car.. Specifically Marcus I-- (looks like Al This is my first time wrote a review... I just can't help it not to share my wonderful experience buying car.. Specifically Marcus I-- (looks like Al Pacino) He is so awesome sales person and Janine the manager and the Guy from the office... They are all wonderful! I love my Toyota Sienna XLE.. I so love the experience! He (Marcus)help me to find what I really need and looking for...just tell him what u looking for and boom he will come up for something awesome!! God bless U Toyota Haley Richmond VA U made me feel comfortable and Treat me great unlike in carmax the guy from there he treated me like I can't afford anything?? More