Haley Toyota of Richmond

Excellent salesperson, overall good experience My salesperson, Devin, was very friendly, extremely knowledgeable, and quite attentive throughout the whole car buying process. I would strongly recom My salesperson, Devin, was very friendly, extremely knowledgeable, and quite attentive throughout the whole car buying process. I would strongly recommend him to others interested in buying a Toyota! More

Fast Friendly Service We needed a vehicle quickly, ours was totaled. The salesman listened to what we wanted in a used vehicle, the GM made sure the one we wanted fit our n We needed a vehicle quickly, ours was totaled. The salesman listened to what we wanted in a used vehicle, the GM made sure the one we wanted fit our needs. The Service Department went over the car and made a few repairs. We had our car quickly, the process was easy and stress free. Everyone at the Dealership was cheerful, helpful and made the experience pleasant. More

Thanks for my new ride Paul Berry! My sales associate Paul berry was honest, laid back, and easy to deal with. I will continue to buy from him and he is a valuable member f your team. T My sales associate Paul berry was honest, laid back, and easy to deal with. I will continue to buy from him and he is a valuable member f your team. The car buying process is exhausting and he made everything SO EASY! And was willing to help me negotiate my lease terms dependent on my financial situation. I wish I had went to Haley first before I wasted my time on all the other Toyota dealerships in the area. More

Why I had a great experience? Starts with Mr. Paul Berry Our Haley Toyota experience was a wonderful one; we have Mr. Paul Berry, Sales and Leasing Service, and Ms. Jeannine McDevitt, Pre-Owned Car Manager, Our Haley Toyota experience was a wonderful one; we have Mr. Paul Berry, Sales and Leasing Service, and Ms. Jeannine McDevitt, Pre-Owned Car Manager, to thank for that! Like many, we arrived to browse inventory. Our reception began with Mr. Berry, the first to provide us a nice greeting. He listened to our needs, provided us the opportunity to view the lot unaccompanied and then allowed us to test-drive selected vehicles. We test drove two; we remained on the large lot. It was easy to rule one out for comfort; the other remained an option – though the available rebates placed the vehicle outside our price range. Next, we requested to view the pre-owned lot for a cost comparison basis – again, we did so unaccompanied (and that suited our needs for open communication among my family). We perused on our own time; never feeling rushed. Thirty minutes later we requested a quick test drive of a Ford C-Max (Hybrid). It was a joy to ride. Recognizing our excitement Mr. Berry provided us plates for an extended test-drive. We were able to do so unaccompanied. We moved into discussions shortly thereafter. My offer was firm and fair – where I get a good value to me and where the dealership can profit too. My offer was not initially accepted, but the difference was only $400. I remained firm but fair; there was no pressure. After a gentlemanly handshake, we parted. Later that day, Mr. Berry contacted me via a few back –and-forth texts (my preferred contact method over phone calls) and shared that my offer was accepted. We headed there the next day to also ask for a possible trade-in too. Again, the number in my head for our trade-in was firm but fair. Within a reasonable time period (and some friendly back and forth), Mr. Berry shared that he was able to meet my set value (which I averaged for my car between fair and good condition). Before signing the paperwork, Mr. Berry provided me a ‘carfax-like’ document providing the history on the vehicle. I also requested information on the expected life of the brakes and tires. Mr. Berry was unable to provide that specifically, though he reached out to Ms. McDevitt. Ms. McDevitt was unable to pull the paperwork that day (as the car came from another dealership), but she offered to provide measurements for each item. Perfect! Mr. Berry was ABSOLUTELY FANTASTIC! He accepted my firm but fair approach, contacted me in the medium that I preferred and, equally as important, he spoke to my wife as much as he did me – very respectful! (My wife also appreciated that!) Ms. McDevitt, who ultimately approved the deal, also ensured my comfort on expected, future maintenance. Need a car…go see Mr. PAUL BERRY!!!!! More

Excellent repeat experience My wife got her first Sienna here in 2008. We serviced the car there. She drove it 155,000 miles in 8 years. Was so happy with the overall experience My wife got her first Sienna here in 2008. We serviced the car there. She drove it 155,000 miles in 8 years. Was so happy with the overall experience and the car that we bought a 2016 Sienna this month. The buying process both time was pain-free (an unusual statement for car dealers). We were not pressured in getting a car we did not want, they in fact went out of the way to get the exact color and options we specified. They did not pressure us in getting any "special" paint or interior or extended warranty services. I like that, I highly recommend them. More

Great experience at Haley Sales associate Nat Williams was very helpful. Overall excellent experience at Haley. Customer service was great here in general. Very satisfied with Sales associate Nat Williams was very helpful. Overall excellent experience at Haley. Customer service was great here in general. Very satisfied with my RAV4 purchase. More

Nope. Not recommended I went in there interested in a car. Way too much pressure on me. I just went in interested and didn't want to feel like I had to come back. I told th I went in there interested in a car. Way too much pressure on me. I just went in interested and didn't want to feel like I had to come back. I told them I may come back if I I made up my mind but it wasn't easy either. They were all on me trying to make me sign a contract and I let them know a number of times that I wasn't comfortable doing such a things at the time. So I finally left the dealership and they wouldn't stop calling me on my cell phone, leaving me voicemail and basically hounding me about going back to them. Sorry, but you should have some class and give people some space to want to do business with you. Not my type of people, sorry. I ended up going to a different Toyota dealership and bought a car from there. They didn't pressure me, treated me with respect and didn't call me 5 times a day to make me go back there. More

Friendly, expedited process I recently purchased a used Tundra from George and Jeannine. Their level of customer service and integrity has been unmatched in my previous c I recently purchased a used Tundra from George and Jeannine. Their level of customer service and integrity has been unmatched in my previous car buying experiences. Both are easy to talk to, and are there to meet YOUR needs whether in regard to choosing a vehicle, or financial. So far I have had 1 issue with the truck (Brakes). Jeannine swiftly placed me in a loaner vehicle to drive while she honored the warranty. Jeannine stands behind her used cars and only markets inventory she is confident in possibly offering a warranty with. I am glad I stopped by to meet George and Jeannine and look forward to giving them business in the future when I trade in the older 4Runner. More