Haley Toyota of Richmond

Came in to check out a RAV 4. Lamont Chrichlow took us thru the lot until we saw what we were interested in . Knowledgeable and personable. Sat down later to negotiate when came to Lamont Chrichlow took us thru the lot until we saw what we were interested in . Knowledgeable and personable. Sat down later to negotiate when came to the conclusion leasing was a better idea for our situation. Wound up taking the floor model. More

Outstanding service & friendly staff Prompt service, friendly & helpful staff, great customer lounge with desks and WIFI to work. Was able to make convenient appointment at time of my cho Prompt service, friendly & helpful staff, great customer lounge with desks and WIFI to work. Was able to make convenient appointment at time of my choosing with only a few days notice. Wait time was reasonable and waiting area was great, plenty of seating, TV, desks, coffee & snacks. Setvice advisers keep you informed of progress and any issues. More

Competitive price Amanda Jackson was very quick in getting back to me about a car and it's price. THe price was also very competitive although I decided to purchase 201 Amanda Jackson was very quick in getting back to me about a car and it's price. THe price was also very competitive although I decided to purchase 2017 instead of 2016 which was the quoted price. More

Always helpful!!!!!! Appreciate it. They (Rob and Shayna) are always helpful!!!!!! I really appreciate it. Thanx for the quick and accurate assessment and delivery. They are always court They (Rob and Shayna) are always helpful!!!!!! I really appreciate it. Thanx for the quick and accurate assessment and delivery. They are always courteous when I visit. More

Great sevice The whole experience was fast and friendly there was no pressure to buy. We now have a new car with real value good price. There was plenty of invento The whole experience was fast and friendly there was no pressure to buy. We now have a new car with real value good price. There was plenty of inventory More

Takes forever to get money back I cancelled a service contract on 6/15/16. In trying to follow up on the refund, I was told it takes up to 3 months to get a check issued from their I cancelled a service contract on 6/15/16. In trying to follow up on the refund, I was told it takes up to 3 months to get a check issued from their Midlo. Office. It appears the bank has received a check this week but it is for only half what it should be. More

Awesome Experience! My new car purchase on Saturday was awesome....my salesman - Tony Spain worked hard to get me my new vehicle I wanted with the payment I needed...I'm My new car purchase on Saturday was awesome....my salesman - Tony Spain worked hard to get me my new vehicle I wanted with the payment I needed...I'm very excited about my new Camry XSE... Thanks Tony!!! More

2016 toyota MY SALESMAN ERIC THOMAS WAS VERY HELPFULL WITH MY PURCHASE OF MY NEW CAR HE WASN'T PUSHY AND WE DID SOME INFORMATION OVER THE PHONE AND HE MADE SURE MY SALESMAN ERIC THOMAS WAS VERY HELPFULL WITH MY PURCHASE OF MY NEW CAR HE WASN'T PUSHY AND WE DID SOME INFORMATION OVER THE PHONE AND HE MADE SURE MY CAR WAS GOOD AND CLEAN WHEN I LEFT THE LOT. More

traded in my vehicle Marino, Jeannine and Stuart were absolutely amazing to work with. They helped me get a 2016 Toyota corolla!! I will definitely send some people their Marino, Jeannine and Stuart were absolutely amazing to work with. They helped me get a 2016 Toyota corolla!! I will definitely send some people their way! More

Different Job The sales representative (Eric Thomas) was helping me with a possible purchase of a used car I found via Internet. I had given him my OTD price of $5 The sales representative (Eric Thomas) was helping me with a possible purchase of a used car I found via Internet. I had given him my OTD price of $5000.00 due to the possible issues with the year, make and model of this vehicle according to NHTSA. the sales representative gave me a counter offer of over $10,000.00. I then replied with a "too funny...". The sales representative then returned a response saying why would I put myself or my family in a car with possible issues. He is Sales person and nothing more so why he would make any comment like that is very rude. His job is to sell me a car. Not give me advice to whom who drives my purchased car. The sales representative needs a different job as Customer Service is not for him. I also spoke to the general sales manager (George Mastermaker) (I think) who gave me an incorrect email address to the general manager. I hope all the employees is NOT as bad as the employees the employees I dealt with. I just hope it was a bad day for the sales representative which would explain his rudeness. As far as the sales general manager , I don't believe I spoke to him as he was almost as rude as the sales representative. I believe I spoke to someone else other then the sales general manger because he has very good rating. More