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Haley Toyota of Richmond
Midlothian, VA
353 Reviews
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Showing 353 reviews
May 28, 2019
Was disappointed with how things played out at the end I went on Memorial day weekend to purchase a highlander. First, the gentleman that had an appointment with me told me upon arrival that he had anothe I went on Memorial day weekend to purchase a highlander. First, the gentleman that had an appointment with me told me upon arrival that he had another appointment booked and he apologized, but would get someone else to help me. When he did, the gentleman I was working with was nice, but not very knowledgeable about the vehicle. I told them what I could pay, and yes, they were willing to work with me on pricing. However, after we couldn't come to an agreement, the sales guy had the gull to call me and almost seems like rubbing it in my face "oh that vehicle sold". Okay, dude, so why do you need to call and tell me that...petty and almost unprofessional. Sorry Durell Valentine, I wanted to do business with you and now, not feeling so great about it. More
by shawash
Employees Worked With
Durrell Valentine
April 25, 2019
Trust me, try a different dealer. Sorry Haley,I tried, I really did. These folks dropped the ball on every chance I gave them. I was more than patient. I tried to order a RAV4, but s Sorry Haley,I tried, I really did. These folks dropped the ball on every chance I gave them. I was more than patient. I tried to order a RAV4, but salesman and sales manager just failed. Ordered in early March. Coming on the boat April 27. Called and told Toyota has one at Richmond race on the 13th. You can have it. Called on the 22nd, sorry, Toyota is taking it to another show, now May 3. What about the one on the boat? Oh, that one was sold. Found same RAV4 at Mechanicsville Toyota. OMG, what a difference. Professional, friendly, better deal. I was actually told by the sales manager at Haley that he could not get me that deal, so I should probably buy it from the other dealer. Haley may sell a lot of cars, but that does not mean that they are a good car dealer. Try elsewhere folks. More
by Threetwos1966
Employees Worked With
Jose Gonzalez, George Mastermaker, Darryl Diffee, Daniel Rivera, B.J. Brooks, Paul Berry, Greg Campbell
January 27, 2019
Worse experience after 9 years and three cars We just returned our third lease with this dealership. Until now we didn’t have big problems but things have changed and new people there are not up t We just returned our third lease with this dealership. Until now we didn’t have big problems but things have changed and new people there are not up to part. I had issues starting with the email exchanged, when the seller obviously didn’t like my way of communicating (I guess he realized I am Spanish). When I took the car to end our leasing he told me to do an State inspection even though I did it a few days ago. He did it (now I know this after how the events took place) because he wanted to sell me the car. He then told me the monthly payment to buy the car, and when I told him that I just came to drop the car to end the lease ( as I told him repeatedly in my emails), he just ask me for the odometer paper, took it and left the desk without saying anything. I was just left there, waiting to see if that was all. Horrible experience, that I will never forget and I will make sure I will share with all wools I know. More
by emelki1968
Employees Worked With
Guy Engels
October 17, 2018
Amazing customer service!! We bought a car and Miss Katie Byram was absolutely AMAZING, very helpful and went above and beyond to give us thebest customer service ever!! We bought a car and Miss Katie Byram was absolutely AMAZING, very helpful and went above and beyond to give us thebest customer service ever!! More
by Astrara
Employees Worked With
Katie Byram
September 05, 2018
It was good all around and the staff was very helpful I loved my buying experience, clay was fantastic to work with and helped me make the right choices for my budget and needs, he took care of getting ev I loved my buying experience, clay was fantastic to work with and helped me make the right choices for my budget and needs, he took care of getting everything to me in a timely manner, without me ever needing to ask for it to be done More
by Jrhall29
Employees Worked With
Clay
August 23, 2018
Excellent Service & Prices Found a very affordable car that met the needs that I needed in a vehicle. Clay Jones helped me find a car that was within my budget and worked with m Found a very affordable car that met the needs that I needed in a vehicle. Clay Jones helped me find a car that was within my budget and worked with me until I had the best deal possible. Great customer service from Clay and all the employees, great prices, and 10/10 would recommend to family and friends. More
by kate298
Employees Worked With
Clay Jones
August 17, 2018
experience with buying a Toyota Hylander It was a fabulous experience especially dealing with Clay Jones, my salesman. He was extremely knowledgeable and friendly as well as professional. I It was a fabulous experience especially dealing with Clay Jones, my salesman. He was extremely knowledgeable and friendly as well as professional. I am very happy with my choice of the Hylander and with Haley Toyota of Richmond. I will recommend it to anyone!!!! More
by BrendaP
Employees Worked With
Clay Jones
August 16, 2018
Clay Jones knows his Stuff! I went to Haley Toyota to look at Rav 4’s as a possibly to buy in the future. Clay was very knowledgeable and professional and provided me with a lot I went to Haley Toyota to look at Rav 4’s as a possibly to buy in the future. Clay was very knowledgeable and professional and provided me with a lot of helpful information. He even allowed us to test drive the vehicle to make sure it was what I wanted. I will be going back to see him when I am ready to buy! Thanks again! More
by Megan90
Employees Worked With
Clay Jones
July 30, 2018
Purchasing of a used car for my son We went to Haley after having a bad experience with the Honda dealership. Nat Williams helped us at Haley! My son was 18 and he had been looking for a We went to Haley after having a bad experience with the Honda dealership. Nat Williams helped us at Haley! My son was 18 and he had been looking for a used Honda but we had no luck before coming here! Nat found a 2009 Honda Civic in really good condition. He made the process so painless and was so kind and wonderful!! I would definitely recommend Nat at Haley to anyone!! Thank you again!! More
by Ashley H
Employees Worked With
Nat Williams
June 13, 2018
Would not honor dealer warranty on used vehicle Bought a car April 10 2018 contacted Haley Toyota 10 days later brought in for hands-free not connecting May 1. They told me it was needing an update Bought a car April 10 2018 contacted Haley Toyota 10 days later brought in for hands-free not connecting May 1. They told me it was needing an update and they would contact me. It is now June 13 and they still haven’t contacted me. I get 5 stars for patience they get nothing. Darryl told us we had bumper to bumper coverage even with the extended warranty IT WAS A LIE. I talked to the company this morning they told me I only had basic coverage. I contacted Haley Chrysler and got nothing from them as well. I would not recommend this business to anyone. More
by Disappointing300
Employees Worked With
Darryl told me we had bumper to bumper , Rob Prince, Darryl Diffee
