Haley Toyota of Richmond

Emily Aguirre is THE BEST! If you are looking for a great car buying experience and top notch customer service, Emily Aguirre is AMAZING! Her knowledge and quick responses to m If you are looking for a great car buying experience and top notch customer service, Emily Aguirre is AMAZING! Her knowledge and quick responses to my wife while inquiring about a new Toyota from start to finish was very professional. We appreciate the effort Emily and will certainly tell our family and friends about our experience, THANK YOU! More

Where do I begin. I have purchased a total of 3 vehicles from Haley but my last purchase has become a nightmare. The finance manager Mr. Campbell was extremely unprofessional. First, I had went with a new b from Haley but my last purchase has become a nightmare. The finance manager Mr. Campbell was extremely unprofessional. First, I had went with a new bank for my vehicle loan and was told I had to contact the dealership to get a refund on my gap insurance. Contacted Mr. Campbell for about 2 weeks without any response to my messages. It wasn’t until I contacted his director, that I got a response. His email correspondence were rude and unprofessional. Never addressing me in the same manner that I addressed him. Months later I finally got my refund. Once I had to get the vehicle service I found out that Mr. Campbell misinformed me on what was included with my purchase. He told me state inspection, tire rotations, and oil change were covered for 2 years, which I had it in writing so Haley should’ve honored it. They honored 2 oil changes which the first oil change was free but when I went back today before the 2 years I get the same bs of why do I expect these services for free. The general manager Julius Smith tells me why should I give you anything or free since it was his mistake and I don’t plan to buy another vehicle from them?? What kind of a business do you expect to continue to have when you lack integrity. Haley told me those services were included. I have been a loyal customer and it was not my fault you have incompetent employees and that’s including the general manager. Never again will I purchase a vehicle from Haley, so thank you for losing a customer for life. I was thinking of getting a Highlander from you but I will go to loyalty instead. More

Was disappointed with how things played out at the end I went on Memorial day weekend to purchase a highlander. First, the gentleman that had an appointment with me told me upon arrival that he had anothe I went on Memorial day weekend to purchase a highlander. First, the gentleman that had an appointment with me told me upon arrival that he had another appointment booked and he apologized, but would get someone else to help me. When he did, the gentleman I was working with was nice, but not very knowledgeable about the vehicle. I told them what I could pay, and yes, they were willing to work with me on pricing. However, after we couldn't come to an agreement, the sales guy had the gull to call me and almost seems like rubbing it in my face "oh that vehicle sold". Okay, dude, so why do you need to call and tell me that...petty and almost unprofessional. Sorry Durell Valentine, I wanted to do business with you and now, not feeling so great about it. More

Trust me, try a different dealer. Sorry Haley,I tried, I really did. These folks dropped the ball on every chance I gave them. I was more than patient. I tried to order a RAV4, but s Sorry Haley,I tried, I really did. These folks dropped the ball on every chance I gave them. I was more than patient. I tried to order a RAV4, but salesman and sales manager just failed. Ordered in early March. Coming on the boat April 27. Called and told Toyota has one at Richmond race on the 13th. You can have it. Called on the 22nd, sorry, Toyota is taking it to another show, now May 3. What about the one on the boat? Oh, that one was sold. Found same RAV4 at Mechanicsville Toyota. OMG, what a difference. Professional, friendly, better deal. I was actually told by the sales manager at Haley that he could not get me that deal, so I should probably buy it from the other dealer. Haley may sell a lot of cars, but that does not mean that they are a good car dealer. Try elsewhere folks. More