Hagerstown Ford

We needed a simple truck for my brother. Finding something halfway decent in his budget was difficult. Hagerstown Ford had a few options, and Ryan steered us to a better truck for a lower price. E something halfway decent in his budget was difficult. Hagerstown Ford had a few options, and Ryan steered us to a better truck for a lower price. Everyone was great. Michael Branson in finance was awesome. My brother is tickled to death with his new to him truck. Thanks guys! More

They will not honor their promises. Especially the return no questions asked policy.. Got it home and less than a week or so of driving it broke down leaking fuel. After multiple attempts of resolving the is no questions asked policy.. Got it home and less than a week or so of driving it broke down leaking fuel. After multiple attempts of resolving the issue I was forced to write a review. Then they call me right away due to the negative review amazing huh. Well the took it to their shop to fix. After picking my truck up I saw where my bed had been damaged due to a tool box sliding forward and smashing bed to the cab. I was told basically not their problem even though it left my possession not like that. Then within 50 miles of previous work boom same issue. I call and talk to Charlie Benson and tell him to return it as the ad states on the radio by Eric Carper. He stated no it's my truck they won't return it. All I want is to return it like they boast in the ad no questions asked, but they won't. Keep in mind this problem happened two times and I've owned the truck less than 45 days/500 miles. I also even tried to switch to another vehicle on the lot that fit my budget. I feel like I have bought a lemon and they don't care about returning it so I can move on More

Ryan was very pleasant to work with and was happy to show us different vehicles that would meet our needs. I feel that we got a great truck and am confident in our purchase, especially since it is a certifie us different vehicles that would meet our needs. I feel that we got a great truck and am confident in our purchase, especially since it is a certified pre-owned vehicle. More

Customer service was great! They were very helpful and helped me find what I was looking for. I would recommend them to anyone looking for a vehicle. helped me find what I was looking for. I would recommend them to anyone looking for a vehicle. More

Ryan was great he really is very good at what he does I'm so happy with the new truck. Thank you so much for your help I owe you one so happy with the new truck. Thank you so much for your help I owe you one More

Great person. Overall best salesperson I’ve ever worked with trying to get into a car. Took the time to make sure I got the right payment. And was overall happy with it. with trying to get into a car. Took the time to make sure I got the right payment. And was overall happy with it. More

Lied to! This was absolutely the worst experience of my life! I have never been so lied to and deceived! Vehicles were misrepresented, financing terms were not This was absolutely the worst experience of my life! I have never been so lied to and deceived! Vehicles were misrepresented, financing terms were not described, down payment kept going up while vehicle selection kept going down. Liars and theifs, NEVER AGAIN!!! More