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Hagerstown Ford
Hagerstown, MD
871 Reviews
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871 Reviews of Hagerstown Ford
February 11, 2022
Was looking online at a $35k truck on their lot. Since I have to travel far to get there, I wanted to make sure of a few things. Trying to find out if they'd work with my bank preapproval, I was told that have to travel far to get there, I wanted to make sure of a few things. Trying to find out if they'd work with my bank preapproval, I was told that the finance guy said "just come in, and we'll wing it". (Really?). Then asking about some issues with the truck that you could see in the pictures. The truck bed was scratched up and had paint spilled in it. They said they put a bed liner over it. I said, if you didn't fix it, it will rust out. (no response). If they band-aid visual stuff like this and "wing" their financing, what else are they covering up or just winging. I prefer to work with a dealership that actually knows what they're doing. I have very little confidence in a place like this. More
by Dbear44
Employees Worked With
Marcia Jeffries
February 05, 2022
An amazing experience purchasing my Mustang. As a customer I felt valued. Ed Wetherbee was very personable and fun to work with, I highly recommend working with him. This was the best experience I've customer I felt valued. Ed Wetherbee was very personable and fun to work with, I highly recommend working with him. This was the best experience I've had purchasing a vehicle. I look forward to going back to Hagerstown Ford again in the future. More
by adamnickol
Employees Worked With
Ed Wetherbee
November 05, 2021
We came down from PA to test drive a vehicle that was listed on their website, only to find that the sales manager's wife has the vehicle to drive around. If the vehicle is not available it should not be listed on their website, only to find that the sales manager's wife has the vehicle to drive around. If the vehicle is not available it should not be listed on the site. And if they are advertising it as a new vehicle when it is clearly being used regularly, that is pretty shady as well. We are in the market for a new vehicle but will be taking our business elsewhere. More
by Wendy
Employees Worked With
Sales Manager
July 13, 2021
We would like to thank Jillian and Claudia for outstanding customer service. We had issues with our 2020 F250. Jillian took care of it immediately. While waiting on our truck, we decided to look outstanding customer service. We had issues with our 2020 F250. Jillian took care of it immediately. While waiting on our truck, we decided to look at a 2021 F250. Claudia was an outstanding saleswoman. She knew what she was selling. We ended up trading our 2020 in for the 2021. We could not pass up the deal. Thanks again Hagerstown Ford for great service.We will recommend to our friends. More
by Dodgeboy16
Employees Worked With
Claudia Portillo
July 07, 2021
This is a story of a lifetime. (Short version) Last summer when we were tired of being hunkered down because of Covid, we decided to get back into camping. So, we purchased our camper on Friday night a summer when we were tired of being hunkered down because of Covid, we decided to get back into camping. So, we purchased our camper on Friday night and we purchased our used F350 duly from Hagerstown Ford on Saturday. Within a few weeks we were on the road to Glacier National Park. We started having overheat temperature issues around Sioux Falls and a Ford dealership checked it out for hours and did a lot of testing and found nothing wrong with the engine. We continued our trip westward the following day only to have the front right tire start coming off at 65 miles an hour hauling a 14,000 pound trailer. It was a pretty dramatic experience. We were able to get truck and trailer to another Ford dealership where they checked the issue with the tire and found that the prior dealership must have taken the wheels off to work on all the cooling system and must not have re-torqued the lugs. Also, the over temp light and low coolant showed up again so they spent hours testing and flushing the system but found nothing. At that point we continued clear up to Glacier National Park where Hagerstown Ford had prearranged work to be done on the truck at a dealership up there where they repaired the damaged tire rim and did thousands of dollars of engine repair work. The day before we were to head home the real problem showed its head and was found to be a cracked head on the engine. This was suggested at every Ford dealership that we had to stop at and they all advised that has never happened. Any way here we are 2500 miles from home with a 14,000 pound trailer and no way to get home the truck was out of service. We had been in contact with Hagerstown Ford throughout the entire experience and they assured us that they had our back and would do whatever is necessary to get us home safely. After a few days of uncertainty Hagerstown Ford advised that they had found a brand new 2020 F250 with the 5th wheel hitch already installed all we had to do was go pick it up (7 hours), so we did. They overnighted a check and temporary tags to the dealership so that we could get back on the road safely and return home either directly or continue and finish our vacation. We chose to continue our vacation and spent more than another week going across the northern US. Then, when we got back, they said that we could keep the new truck for a few more weeks until the repairs on our truck was completed. (We did not take the extra offer they had already done enough). This is a story that is unbelievable. I have never heard of and probably never will ever hear of a dealership taking care of a customer in this manner. Hagerstown Ford went way above and beyond anyone else in the world to take care of us and get us home safely as they promised. Then they made arrangements to have our original truck picked up and transported back to Hagerstown Ford where they had already started repairs to the engine before we got home from our vacation. Now keep in mind that when all this was going on we were out of warranty and all of the trips to the 3 dealerships, all of the repairs that was in the thousands of dollars it took to get our truck back home was taken care of by Hagerstown Ford. Needless to say, when the time comes for us to get any new vehicle that will be from Hagerstown Ford. Thank You Eric, and Jay. Thank You, Ron & Diana More
by RDMEALS
Employees Worked With
Erick and Jay, Tim Rowe
March 25, 2021
Worst experience buying a vehicle ever and continues today. Caught them trying to keep rebate money owed to me. Completely messed up my tag and title paperwork and 6 weeks later I still don’t have valid today. Caught them trying to keep rebate money owed to me. Completely messed up my tag and title paperwork and 6 weeks later I still don’t have valid tags. Management gave me a name/number to call, person hasn’t worked there for a year. Absolutely won’t be doing business with them again More
by Gpl2411
Employees Worked With
Darlene , Mike Branson, Claudia Portillo, Cheyenne Love, Jason Ennis
March 12, 2021
I used chat to schedule recall repairs. Online assistant took my information and said would call to schedule appointment once parts still waiting for a call 2 weeks later took my information and said would call to schedule appointment once parts still waiting for a call 2 weeks later More
by Kfmr5942
Employees Worked With
Marcia Jeffries
December 08, 2020
I had a great experience buying a used truck from Hagerstown Ford. Mike Reid knew exactly what I was looking for. When he said “Nate I found your truck” he wasn’t kidding. Everything from finding to Hagerstown Ford. Mike Reid knew exactly what I was looking for. When he said “Nate I found your truck” he wasn’t kidding. Everything from finding to financing the truck went smoother than I ever could have imagined. Thank you Hagerstown Ford you have gained a life long customer! More
by nathanhess0329
Employees Worked With
Mike Reid
October 31, 2020
Tyler Wood and Chris Black did a wonderful job making it a very easy transaction .. Financing was easy and a breeze .. I would recommend them , give them a call . a very easy transaction .. Financing was easy and a breeze .. I would recommend them , give them a call . More
by freedomrules3
Employees Worked With
Chris Black, Cheyenne Love, Tyler Wood
May 03, 2020
Ryan himself was amazing. Made everything so easy! Was very helpful, kind, friendly! Did everything he could to make sure I got approved for my car! Thank you Ryan I love my new vehicle !!! very helpful, kind, friendly! Did everything he could to make sure I got approved for my car! Thank you Ryan I love my new vehicle !!! More
by ctjr22112
Employees Worked With
Ryan Wood, Cheyenne Love
