Hagerstown Ford

Horrible customer service, I wanted to get an oil change and a recall notice taken care of. I’ve called them 4 times no one answered the phone in service,then when they finally answer and I told them I want and a recall notice taken care of. I’ve called them 4 times no one answered the phone in service,then when they finally answer and I told them I want my car picked up to be serviced,I was switched to another person which also didn’t answer the phone , I got the voicemail. With customer service like this it will be the last Ford that I buy!! More

we dropped our Mache E off for a battery recall last week, A week before we had installed the Thule $700 roof rack we got from Ford directly. The roof rack was secured and not making any noise when we d week, A week before we had installed the Thule $700 roof rack we got from Ford directly. The roof rack was secured and not making any noise when we dropped the car off. We inspect our roof rack every time we drive because we get paranoid about potential damage to the car. We drop the car off and were told it would be a few days since replacing the part takes a few hours and they wanted this done right. About a week later we get the car back and we notice our roof rack is making a lot of noise when we’re leaving the dealership. When we get home we notice our roof rack was not only loose, but its missing a piece that doesn’t easily come out unless an effort is made to take it out. I reach out to the dealership and their manager wants to take no responsibility for it because they are claiming that the tech that worked on my recall noticed the roof rack was making noise, which is super convenient. Again, impossible since when we dropped it off it was making 0 noise. I will be calling corporate and filing a complaInt. As a life long ford owner Ive never had an issue with any dealership but this one. I usually go to the Chambersburg dealership but unfortunately they no longer have an EV tech and had to settle for Hagerstown ford. More

Hagerstown Ford continues to take great care of my car(s). They've always done the little things right and this time they handled a big issue for me; transmission replacement/repair AND THEY WENT TO car(s). They've always done the little things right and this time they handled a big issue for me; transmission replacement/repair AND THEY WENT TO BAT FOR ME WITH FORD and got it covered under my extended warranty. I'm very grateful to so many people at Hagerstown Ford. More

Made an appointment to have my check engine light diagnosed and after waiting a week to get in I was told when I arrived that they had no appointment listed for me. When I asked if they would look at diagnosed and after waiting a week to get in I was told when I arrived that they had no appointment listed for me. When I asked if they would look at the problem I was told it was best to make "another" appointment or if I wait it might take all day. When I requested my keys back they were so confused that it took several people to find them. Needless to say this will be my last visit there. More

Car running good took in to replace antifreeze leak cost 657.00 went to pick up car would not run did not get out of parking lot they would not fix had to take to Scott’s speed shop it was running fine whe 657.00 went to pick up car would not run did not get out of parking lot they would not fix had to take to Scott’s speed shop it was running fine when I took it in More

I’ve been coming here for at least 15 years, and I can truly say for the most part I appreciate how they keep me and my family safe on the road. The team really has been great for me. truly say for the most part I appreciate how they keep me and my family safe on the road. The team really has been great for me. More

AVOID AT ALL COSTS! I made an appointment and took my Lincoln MKZ in for an oil leak, but I arrived to find that they had no record of my service appointment. After seve I made an appointment and took my Lincoln MKZ in for an oil leak, but I arrived to find that they had no record of my service appointment. After several days, I was informed that the leak was due to a bad oil pan gasket, and I received a quote for around $800. I agreed to the repair, but several days later, I received a call stating that I had been quoted for a replacement for a Ford Fusion, not a Lincoln MKZ. I was told that the MKZ oil pan gasket replacement required more items such as the exhaust, air conditioning line, etc.) to be relocated to facilitate the replacement of the gasket. Due to the extra shop time, I was informed that the estimate would now be around $1,100. I agreed to the repair and picked up the car a few days later. After receiving the car, I noticed a noise from underneath the vehicle near the footwell when I accelerated. I took the car back, and the technicians said they couldn't find anything wrong. One of them volunteered to ride with me in the car, and I mentioned that it sounded like an exhaust leak during the ride. The technician said he couldn't hear anything and I should bring the car back if it continued to make that sound. The next day the check engine light came on, and I used my diagnostic device to check the code. It showed an error for the O2 sensor, which I still believed was caused by an exhaust leak. I made another appointment and brought the car back. The dealership had my car for several days, and I called over a dozen times without getting anyone to pick it up at the service desk. Finally, one day another advisor answered, and when I explained the situation, he looked up the notes in the system. He told me that both flex pipes had been damaged, likely during the oil gasket replacement. He told me the fix would be to replace the entire exhaust system at $2,200. He also informed me that the parts would not be ready until after the new year (this was late November). I replied that the damage to the exhaust was caused during the oil pan gasket repair and that I should not be responsible for that repair cost. He told me to call back the next day and talk with my advisor. I called the following day and spoke with my service advisor, who said that the check engine code was caused by my mufflers (well past any O2 sensors). When I questioned what the other advisor had told me the day before, he said he didn't know anything about that. Before I left the dealership, my service advisor pulled me aside and suggested I take the car to a local exhaust shop for repair. After New Year's, I noticed oil under my car again, and I called the Service Manager and explained the situation to her. She asked me to bring the car in a few days later and to see her personally. When I arrived, she didn't remember anything about our conversation, and I had to explain it in detail again. She finally emailed me, stating the flex pipes and catalytic converters were damaged, and the engine needed to be replaced due to a misfire code and told me the repair was $17,000. The KBB private party value for the car is around $19K, and it did not make sense to make the repair. I told her that there was nothing wrong with the engine and it ran fine. That evening, I received a phone call from a salesperson who offered me a $500 trade-in on my $19K car. I contacted the dealership's general manager to voice my frustration, but he never returned my calls/emails. I contacted Lincoln, who agreed to pay for a new diagnosis at another dealership. The new dealership looked at the car and said the flex pipes and catalytic converters were both damaged by the oil pan gasket repair (also, they said there was never an engine misfire). The new dealership repaired the exhaust (at a cost to me), and the car has been running fine. There was never anything wrong with the engine, and the dealership lied to me to make me go away. Throughout the process, I was lied to and ignored. DO NOT GO TO THIS DEALERSHIP! More

Purchasing from Hagerstown Ford has been a great experience, like a small town dealership. We have purchased two new vehicles from Claudia Portillo in the last year and she is the best, most honest experience, like a small town dealership. We have purchased two new vehicles from Claudia Portillo in the last year and she is the best, most honest, salesperson we have worked with in many years. Will come back for my next vehicle. More

They was amazing in helping me with my work truck issue. Explained in detail the problem and helped in ordering the New Motor. Very polite and up front with the issue. Thanks Justin on working with me. Explained in detail the problem and helped in ordering the New Motor. Very polite and up front with the issue. Thanks Justin on working with me. More