Haddad Toyota

I recently had a frustrating and disappointing experience at this dealership, and the customer service left a lot to be desired. First, they promised me a $400 discount over the phone, which led me to drive at this dealership, and the customer service left a lot to be desired. First, they promised me a $400 discount over the phone, which led me to drive an hour to their location. However, when I arrived, they added an unexpected condition that the discount would only apply if I financed through them. I explained that I already had financing secured through my bank and just wanted the best price they could offer. If they could give me a discount for financing through them, they should be able to offer the same discount regardless of my financing choice. Unfortunately, things only got worse when I dealt with one of the salespeople, Colin McMahon. From the moment I spoke with him, his attitude was dismissive and condescending, which felt racially biased. As a person of color, I felt that he made assumptions about me, as though I didn’t know how financing worked or couldn’t understand the details. He spoke down to me, explaining simple concepts in a patronizing way, which was insulting and unnecessary. Colin’s behavior made me feel like he didn’t take me seriously as a customer. At one point, he even smirked, as though he thought I wouldn’t recognize the poor deal he was offering. It was obvious he didn’t expect me to negotiate or ask questions, which made me feel like he was judging me based on my background. The following day, he continued to text me, pushing for updates on my bank’s financing rate, which felt aggressive and unwelcome. His demeanor seemed to fit a typical “pushy salesperson” stereotype, but with an undertone that felt racially charged. Overall, I left the dealership feeling disrespected and misled. I wouldn’t recommend this dealership to anyone looking for an honest and fair experience, and I would especially warn people of color to be cautious about dealing with Colin McMahon if they don’t want to experience the same type of treatment. Don't go to this dealership, rather give your business to some polite and professional people elsewhere. Stay away. More

We are recommending the service dept at Lenox Haddad. Toyota Assistant Service Manager,. Jessica P worked to resolve an unusual situation with our 2019 RAV Four. We purchased this car as a used vehicle Toyota Assistant Service Manager,. Jessica P worked to resolve an unusual situation with our 2019 RAV Four. We purchased this car as a used vehicle in 2021, Because of her hard work and determination to correct a repair in our favor, we will continue to be Haddad customers. thanks to Jessica and Chris Church More

Sold me a 2009 Tacoma that's a total lemon. They claimed they did a 100-odd point inspection, yet within 1 year of buying it I've had to replace: the alternator, AC condenser, water pump, 6 coi They claimed they did a 100-odd point inspection, yet within 1 year of buying it I've had to replace: the alternator, AC condenser, water pump, 6 coil packs, entire rack & pinion system, ABS actuator (a $2k part!), and fix an exhaust leak. Avoid this place like the freaking plague. More

brought my car in for service last week, corey crawford in service was great and fast and professional. john the mechanic came out to see me personally to tell me what the issues were. they fixed it up and in service was great and fast and professional. john the mechanic came out to see me personally to tell me what the issues were. they fixed it up and all is good! great and fast More

Nagge not only helped my mom but my boyfriend both get into awesome vehicles! Awesome service ! into awesome vehicles! Awesome service ! More

Go see Paul Carmon and Jason Higgins at the Toyota store. Easy to work with, get exactly what you want, and great attention to detail. I love my new Tundra! This dealership has a true family feel! Easy to work with, get exactly what you want, and great attention to detail. I love my new Tundra! This dealership has a true family feel! More

I can't rally speak for the rest of the dealership, but stay away from salesmen Colin McMahon unless you like fairytales. 1) he told me that the $500 fee was for "government regulations" and they had no stay away from salesmen Colin McMahon unless you like fairytales. 1) he told me that the $500 fee was for "government regulations" and they had no control over that. False, it was for registration (estimated), and as it turns out they refund the difference, but I wouldn't have known that unless I talked to his manager a week later 2) he said that they could not bring the vehicle to NJ and I had to make another 6 hr RT to pick it up. False, turns they can and did drive it to NJ, after I pressed the sales manager about it. 3) he told me that they had to collect out of state sales tax. False, NJDMV told me they can't do that - as a result I almost had to pay it twice. 4) Lastly, he's strung me along for 10 days telling me the refund check was in the mail. False, he told me twice it was mailed on 1/21 and just today I got the Fedex (after having to follow up with him yesterday and inquire). Tracking shows it was mailed out last night. Really? You didn't think I'd check?? Those may seem trivial, but when added together you get a guy that is disingenuous, at best. I hope this truck holds up because now I don't believe a word he said to me about it. Can't wait to see what they sell my trade-in for and how much he ripped me off on that. Go somewhere else or demand a different salesmen; he's what all the bad connotations are about a "used car salesmen." And Colin, if any of this is wrong, let me know how. I gave you a chance ... ____________________________________________ Ok, follow up. General Manager Jason Higgins called me the very next day to follow up on where they tripped up. I've seen some other responses that merely said "please call if you'd like to discuss." So Jason's proactive approach and effort is appreciated. My salesmen Colin is still learning, which is why some of the things he told me were inaccurate. I don't believe there was intended malice or deception. All four of those items I mentioned above were a result of just not being totally informed. I accept this as a teaching/training moment. I wish him luck in the future, as well as Jason in his new role as GM. More

Curtis Janey, Mitch Rote A big thank you to Curtis Janey and Mitch Rote of Haddad Toyota for turning a unpleasant experience at another location to a pleasant experience at yo A big thank you to Curtis Janey and Mitch Rote of Haddad Toyota for turning a unpleasant experience at another location to a pleasant experience at your location on the purchase of my vehicle, quick and easy and a very fair price. Thanks again gentlemen. More

Great expierence with Mitch I came into the dealership knowing what car I wanted, Mitch helped me get approved for the loan and made everything very easy. I highly recommend Mit I came into the dealership knowing what car I wanted, Mitch helped me get approved for the loan and made everything very easy. I highly recommend Mitch and Haddad Toyota! Thank you More