Hacienda Ford

Parts department has no idea on anything. They don't keep up with orders and they don't call customer back They don't keep up with orders and they don't call customer back More

Hacienda Ford in Edinburg, Tx provided awesome customer service when I took in my vehicle for service and repair. They were attentive, they kept me informed throughout the whole process and were very court service when I took in my vehicle for service and repair. They were attentive, they kept me informed throughout the whole process and were very courteous and professional throughout. I highly recommend this Dealership for not only their expertise but also for going above and beyond to take care of their customers. Truly a Dealership of EXCELLENCE! More

I've purchased 2 vehicles both supremely brand new both defective and brought in in less than a month had to argue for them to look at them and work on them horrible service from staff and managment hacien defective and brought in in less than a month had to argue for them to look at them and work on them horrible service from staff and managment hacienda is the worst in texas staff and cars are unreliable save your money hacienda is not the place to buy from More

I was looking online for a new vehicle as the vehicle i was driving was wearing out and I was having a lot of issues with it, repairs every so many months, so I I submitted my information on the Hacienda was driving was wearing out and I was having a lot of issues with it, repairs every so many months, so I I submitted my information on the Hacienda Ford website and immediately got an email from Matthew Torres wanting to help out. I let him know that my situation was not ideal but I heard a commercial regarding great incentives and figured this could help me with a trade in. Needless to say, I showed up at Hacienda and after an appraisal on my old (needing to trade in) car, Matthew stated it would be really hard to get me into a new vehicle. He let me know his Finance Manager was not there that day (because of course he had the day off) and stated he would call me the next day to see what they could help me with. Well, here it is almost 6 o'clock in the afternoon and no call from Matthew. Also, during my meeting with him he kept getting calls from "babe" and was rather quick to let me know it was an "emergency call" and that he would be right with me. I had taken the afternoon off for this. He never offered a bottled water, if I wanted to watch tv while I was waiting, read a magazine. I just sat there and waited for him to basically do nothing. I feel that since he would probably not have benefited from a big commission he did not take me seriously. Basically, he left me hanging. I was very dissappointed with his customer service. He could have at least called me the next day and stated there was no way they could work with me and I would be on my way. More

My ford My dealer for life I’ve bought over 6 cars with them and every time they not only meet my expectations but surpassed them. To add it’s a one stop shop My dealer for life I’ve bought over 6 cars with them and every time they not only meet my expectations but surpassed them. To add it’s a one stop shop with a quick lane and a gear body shop More

NO Service after the sale There is NO service after the sale, so if you had great service when you bought your vehicle, be warned and pray nothing goes wrong, or be prepared to There is NO service after the sale, so if you had great service when you bought your vehicle, be warned and pray nothing goes wrong, or be prepared to go somewhere else because Hacienda WILL NOT help you. Here goes…Our 2017 Ford Explorer lost the pillar trim on the right side of the windshield while traveling down the highway. My husband made an appointment to have it replaced a couple months ago. He has to actually miss work to get to the appointment. He shows up, and low and behold, after they check his mileage and find out that the car is still under warranty, they tell him they have no record of an appointment, and he will have to come back. HMMMM…he finally arranges to miss work again and makes another appointment. We both show up, they see his appointment, but guess what…NOW it is out of warranty! BIG SURPRISE!!!!! The service tech goes to the manager, who just sits AND HIDES behind the glass wall and does not come to talk to customers…of course the tech comes back and tells us the same thing…no warranty, no help…Oh, the tricks people play. They know how to royally mess with a person and not repair under warranty!!! Well, you would think I would have learned the first time, but no...I guess it takes me two times to get screwed before I learn my lesson, there will not be a third. Off to another dealer, who by the way is helping us with no problem…I am so amazed at how bad the service has gotten at Hacienda…just remember, you have been warned. More

I can't beleive this dealership 12/26/2018 I went to the used car section of the dealership about 4:30 PM. I was looking at a blue Corvette they had for sale. I parked right in front 12/26/2018 I went to the used car section of the dealership about 4:30 PM. I was looking at a blue Corvette they had for sale. I parked right in front of the used car office. There was 6 salesmen setting and standing around. Two got up and started practicing their football moves. I can plainly see why they are care salesmen. I walked past the group and no one offered to wait on me. I walked out and looked over the vehicle and then I came back by the office, I was parked if front. One man had moved out to move a black Escalade and another went with him. I started to look at a Shelby 350 but I said what is the use no one here wants to sell a car. If you can't get sales to move I would expect the rest of the dealership to even be worse. One discussed buyer. More

Read Contracts Carefully I was told I could get a new vehicle and they would waive the charges on my current leased vehicle. I did get a new vehicle and they added the charges I was told I could get a new vehicle and they would waive the charges on my current leased vehicle. I did get a new vehicle and they added the charges anyway. When I confronted them about it, they did not deny it. They actually blamed me for not reading the contract carefully. The GSM said if he could go back that he would change it but that it was to late. Ford Credit told me a way to fix it but Hacienda-Ford didn’t want to because they would end up loosing money. This shows that Hacienda-Ford doesn’t care about keeping their customers happy. If anyone decides to buy a vehicle from Hacienda-Ford, read the contract carefully and make sure there are no hidden charges. More

HORRIBLE Service/Body Shop experience Service/Body shop experience...HORRIBLE. Took my brand new 2017 Explorer in June 19 after the first storm because it got water in it while sitting in Service/Body shop experience...HORRIBLE. Took my brand new 2017 Explorer in June 19 after the first storm because it got water in it while sitting in my driveway. No flooding in my streets...just sitting there. They could not find the problem/leak. Told me I must have left the doors or windows open HA! It stayed there during the next storm and got MORE water in it ON THEIR LOT in THEIR CARE. Maybe THEY left the windows or doors open, of course they didn't like it when I turned the tables and asked them that very question. Still could not find the leak, but there is an obvious problem since it filled up more after the next storm. They refused to fix it under warranty because they still couldn't find where the water was coming in so they said it was not a warranty issue...hmmm. To this day...3 weeks later...it is STILL sitting there with water in it...basically rotting in the heat, and do I have a loaner in the mean time...nope! I have asked for a loaner several times and "nothing is available"! So....stranded for 3 weeks at home with no transportation!!! Luckily I am a teacher and on summer break...not sure HOW I would have been able to get to work if it were during the school year! Unluckily my daughter has had to miss team practices because I cannot get her there. Having called A LOT and been put on hold...their hold message wants all customer to be happy "If you are not happy we are not happy" well...I am not happy and this is not 100% satisfaction as your message guarantees!!! Finally gave up on HACIENDA and FORD and had to call for insurance and guess what...insurance had to call it a total loss because the service/body shop never took the water out AND it should have been a warranty issue since it's only 5 months old! I have only had it since January!!! AND STILL NO LOANER!!! Shame...Not sure what happened but their service has really declined. Now that Hubby is finally off today, we've gotta go get all my stuff out of it before the insurance company takes it to the salvage yard...OH! AND find $500 for the deductible on a problem THEY MADE WORSE! Personally I feel they are at LEAST 50% responsible for the damage since it got worse under their watch, so they should pay for 1/2 if not all the deductible since they could have taken care of the issue day 1 instead of waiting and letting it rot. We have purchased at least 7 vehicles sent 3 other people to Hacienda...including my parents. We were thinking of trading in our eldest daughter's Fiesta for an EcoSport, - and I will say that the sales team has always done us right - but not sure it will continue to be here if I cannot trust the whole team to take care of us after the purchase. More

Great service Wonderful People I have to say that Hacienda Ford take care of you with our question. I bought my F150 here from Raul Gomez the general manager. Raul made me feel very I have to say that Hacienda Ford take care of you with our question. I bought my F150 here from Raul Gomez the general manager. Raul made me feel very comfortable in choosing the truck as well as closing the deal. I could not have been happier. Now I am back trading this truck in for a new F150. What a smooth and no hassle deal. Thank you Hacienda Ford and a special thanks for Raul Gomez!! A+++ More