Hacienda Ford

DONT GO THERE I usually don't give bad reviews unless I get really bad service. All these people are interested in is selling. If I buy a 42K car I expect to pay I usually don't give bad reviews unless I get really bad service. All these people are interested in is selling. If I buy a 42K car I expect to pay and get the best customer service or at least fair. I had a problem with my battery after just 2 years, my car wouldn't start so I took off the battery borrowed a car from my mother and went to the dealership. The guy at the front counter had an attitude and said I needed to take the car to get the battery tested and didn't even bother to look me up in the computer. I am extremely busy all day, I had no choice but to buy a new battery, needless to say I regret doing business with them but I learned my lesson. More

Excellent staff The entire staff was excellent. I went in knowing what I wanted and informed them I was in a hurry. Test drove my car and drove off within 2hours! Gre The entire staff was excellent. I went in knowing what I wanted and informed them I was in a hurry. Test drove my car and drove off within 2hours! Great job Abiel! More

Warranty returns No matter how many times you go in person or call on the phone you get the run around. In person they say the one I need to talk to is not in. On the No matter how many times you go in person or call on the phone you get the run around. In person they say the one I need to talk to is not in. On the phone they hang-up on you or if you get to leave a voice mail they never return your calls. It's the worst dealership to get anything done. I traded my truck in at another dealership just so I don't have to deal with this one. More

there is very little customer care I got a shelby GT350R 2016 (very rare, just 2 of those so far in the valley area), the front bumper was misaligned, so 2 days after i got it, took it I got a shelby GT350R 2016 (very rare, just 2 of those so far in the valley area), the front bumper was misaligned, so 2 days after i got it, took it back to get it fix, not only they didn't fix it (was just adjustment) but they got it broke, now it can't be adjusted and is still pop out, broke the wheel well, scratched the red caliper's paint, and made a huge groove into my CARBON FIBER wheel!! i only asked to get the wheel replaced, but, almost 3 months after the event, they only got it painted!! they got the ceramic heat shield finish removed, and instead just used regular wheel paint, that place the structural integrity of my wheel at risk, meaning MY LIFE as well!! just trying to find ways to not be responsible for their own acts! plus, every time i ask to speak to the general manager, its ALWAYS a voice mail.. (left a message urging het to call me back), but no answer so far, same with the service manager... When the staff of a dealership thinks they are "above the customers" that right there is a huge RED FLAG! More

Great experience at Hacienda Ford I have been very pleased with my dealing at Hacienda Ford. We have just bought our 3rd vehicle and are very satisfied with customer service as well as I have been very pleased with my dealing at Hacienda Ford. We have just bought our 3rd vehicle and are very satisfied with customer service as well as the Ford product. Friendly and helpful. Will buy again from this dealership. . ? More

On Feb. 18, 2013, I had my 2006 Ford F150 serviced at Hacienda Ford in Edinburg where it has been serviced for yrs. I had the oil changed fuel and engine air filters replaced also. A month later, by ac Hacienda Ford in Edinburg where it has been serviced for yrs. I had the oil changed fuel and engine air filters replaced also. A month later, by accident I discovered that the oil cap was not replaced. Fortunately, I located it. On March 19th, when I found this out I sent an email to Rafael Perez rperez@haciendaford.com telling him about the problem. To this day I have not gotten an explanation or apology. Now I wonder if the filters were replaced. More

I bought a new car (Ford Focus 2008) I was told I would get new tires. Today I went (6-14-10) and Hacienda Ford in Edinburgh, Texas broke their word to me. I did not get my tires. I plan to pursue this get new tires. Today I went (6-14-10) and Hacienda Ford in Edinburgh, Texas broke their word to me. I did not get my tires. I plan to pursue this matter further. I also will make a report to the Better Business Bureau. They have lost me as a customer. More