HGreg.com Orlando

We were told it had the remainder of its factory warranty. During our purchase time with sales and finance staff, they noted many times that the vehicle carries the manufacturer’s warranty of Three-year 36,000 During our purchase time with sales and finance staff, they noted many times that the vehicle carries the manufacturer’s warranty of Three-year 36,000-mile bumper to bumper and Five-year 60,000-mile drive train coverage. At that time, they offered to sell us additional warranty in which we declined. The next week when we called our local Jeep dealership to begin scheduled maintenance it was noted that the vehicle originated in Canada and warranty does not extend when registered in the United States of America. I was concerned to say the least. I called Hgreg and spoke to Tommy the sales floor manager. He was surprised and called his sister who works at a FCA dealership in or near Orlando and verified it was true. He immediately offered a full dollar for dollar credit on any vehicle exchange at Hgreg. I thought this was a good offer and asked for a comparably equipped Jeep Grand Cherokee SRT. We have been searching for a vehicle like this for some time and its options, which we were very particular about. We called back and spoke to Tommy and he asked us to email the particulars into him so he could escalate this to his manager on Monday. Here is a copy of that email sent on 6-7-2019. ___________Start EMAIL_______________ "Tommy, Sorry for the delay in getting this to you. My stepfather is in hospice and our schedules have been difficult. I will attempt to recap what has transpired over the last two weeks with HGreg. We have been searching for specific Chrysler SRT vehicles with the special colored Laguna leather interior package. On 05/24/19 we found a 2017 Jeep Grand Cherokee SRT with ruby red leather interior at HGreg Orlando. We found the vehicle online, went to the dealer to test drive, liked what we found, decided to trade our vehicle, purchase the truck, and we were driving it home in less than 4 hours. The experience at dealer with sales, insurance and finance was one the best buying experiences we have ever had. It only came with one key fob. We called a dealer near us and ordered a second one. The oil change alert showed up on the truck. We called the dealer to schedule the oil change and key fob programming. In the process of getting our info into the system; they told us the VIN has no warranty unless the vehicle is registered in Canada. We have tried several aftermarket warranty companies, and all tell us they cannot apply to a Chrysler vehicle from Canada. We called HGreg Orlando, after several transfers and call backs, we spoke with Tommy, the Orlando sales floor manager. Tommy did some research and called us back and offered a trade. We feel that HGreg is being reasonable with that offer. We are just not sure if you have another vehicle that we want. What is the next step? Adam/Margaret Orenczak Sent from my iPhone" __________End EMAIL_____________ On Monday June 10th, 2019 Kashif Chughtai, a Finance Manager called to offer to sell us a warranty and he was not up to date on the situation, so we had to go over the entire mishap with him... After some time, he mentioned that he would have to take this up with the GM and we hung up. On Monday June 17th, 2019 We called Tommy to follow up and get an update. He wasn’t in the loop and had to check with GM and would call us back. Approx. 30 mins later, Tommy called back with updated. He mentioned that the GM (Carlos Rosario) said that we were on our own with the warranty problem, with an offer for us to purchase Extended warranty for $3,000+ he did not have an exact number. We asked Tommy to put that in writing. More

Honest, quick I purchased from out of town, showed up with no appointment, with my own financing, within 2 hours of me walking in I had test driven the car, which w I purchased from out of town, showed up with no appointment, with my own financing, within 2 hours of me walking in I had test driven the car, which was as described, my salesman Alexander Cortes was extremely helpful, very honest, and had excellent knowledge of the vehicle, and the finance manager Johny Calle was very polite and descriptive when it can time to sign the paperwork, all in 2 hour time! Thanks guys! More

Pleasant and welcoming. everyone in the dealer was very nice. Made us feel welcome and relaxed. Manny definitely has some of the best customer skills I’ve seen made the whole everyone in the dealer was very nice. Made us feel welcome and relaxed. Manny definitely has some of the best customer skills I’ve seen made the whole buying a car process relaxing and welcoming. More

Absolute BEST Car Buying Experience EVER! Wow, wow, wow! HGreg was such a refreshing experience. From the moment we walked in, we were welcomed with smiles. My husband and I weren't your typic Wow, wow, wow! HGreg was such a refreshing experience. From the moment we walked in, we were welcomed with smiles. My husband and I weren't your typical car buyers, we were kind of a pain in the booty, coming back several times, looking at every car in the place, going into finance about one, only to change our mind last minute and pick a different one, drive it, go to finance, and around and around. We were not easy customers, hahaha.... BUUUUUUUUT man, I really appreciate how literally EVERY SINGLE employee at HGreg was helpful and PATIENT and not even remotely pushy... they just wanted us to be happy and get the best car FOR US. We were there way past closing time one night, and NOBODY even HINTED that they were annoyed, their energy and enthusiasm for us as the customer remained steady throughout. This was truly the best car buying experience I've ever had (and I've bought a lot of cars). I think I just found my new go-to dealership from now on! Wont buy anywhere else since I found you guys :-) More

Great Service!!!! Dario Moreno was awesome. From the time I arrived to the time I left and calling to check on me the day after! The finance bar did everything to get m Dario Moreno was awesome. From the time I arrived to the time I left and calling to check on me the day after! The finance bar did everything to get my payments where I needed them and Dario helped me along the way. I purchased a beautiful luxury car and got it for a steal!!!! Thanks again! More

Best Sales Experience From the moment we drove up our eyes were overwhelmed. The look & services are designed to please. Places to sit comfortably & places to charge device From the moment we drove up our eyes were overwhelmed. The look & services are designed to please. Places to sit comfortably & places to charge devices. More

Nice sales guy Very personable sales guy - everything was described in detail in a very clear to understand and forthright manner. No gimmicks, tricks, or xxxxxx bus Very personable sales guy - everything was described in detail in a very clear to understand and forthright manner. No gimmicks, tricks, or xxxxxx business. Painless. More

Excelent customer service Manuel Cuevas gave me an exceptional service. I really would recommend the dealer and him. He explained me everything and help me a lot. Thank you for Manuel Cuevas gave me an exceptional service. I really would recommend the dealer and him. He explained me everything and help me a lot. Thank you for everything! More

Thank you Moises! Great company and people, Moises helped me find my perfect car and I didn’t feel pressured or turned down. Kashif most definitely worked his numbers a Great company and people, Moises helped me find my perfect car and I didn’t feel pressured or turned down. Kashif most definitely worked his numbers and got me close to my budget. Thank you guys More

Fast and efficient service Walked into my appointment and immediately a salesman was there to get process started. Each part of the process was planned out and it made things f Walked into my appointment and immediately a salesman was there to get process started. Each part of the process was planned out and it made things flow easily. More