HGreg.com Orlando

Lessons Learned - Don't Trust this Dealership Extremely Dissappointed. They are not trustworthy and view their customers as been too stupid not to know the games they play. They stated car inclu Extremely Dissappointed. They are not trustworthy and view their customers as been too stupid not to know the games they play. They stated car included floor mats and no floor mats once car was delivered. Seatbelt was broken as well. More

Don’t trust this dealership I purchased a used 09 c63 and it has problems this dealership want fix. Was there for 9:00am appointment on a Saturday and did not get out of the deal I purchased a used 09 c63 and it has problems this dealership want fix. Was there for 9:00am appointment on a Saturday and did not get out of the dealership until after 2:00 pm. They only fixed part of one problem that was on my list. Told me they had to order parts just to get out of fixing the problem. At this point I want recommend HGreg to no one. They lie bad and will take their customers as been too stupid not to know the games they play. I should start a petition for public awareness of HGreg.com dealerships and plus call local news stations to televise my situation. PS: My opinion run from them don’t even try to walk. More

Would recommend this place to any and everyone! I went in to look for a second car and was greeted at the front. Right away we were paired with a sales rep. We were assisted by Marcos Gomez who was I went in to look for a second car and was greeted at the front. Right away we were paired with a sales rep. We were assisted by Marcos Gomez who was extremely helpful and patient with helping us find the right car. My boyfriend was a first time buyer and Marcos made the experience fun and smooth. The prices are unbeatable as well. If you are in the market for a car check out Marcos he is the sales person i`d go with he will make the experience fun and make sure you get exactly what you want for the best rates. He did such a great job that I am going to be coming back in to trade my car and get another through him. All in all I will be back in the future to purchase from HGreg and do any trades its your one stop shop and it was one of the best experiences so for your next ride stop in and ask for Marcos Gomez. :) More

Great experience!!! The experience was smooth and simple! Antonio Soriano was helpful and very knowledgeable. Every question had the answer we were looking for! I would h The experience was smooth and simple! Antonio Soriano was helpful and very knowledgeable. Every question had the answer we were looking for! I would highly recommend HGreg to family and friends! More

HORRIBLE CUSTOMER SERVICE! Our experience at HGreg was horrible. First and foremost I must admit that our sales person Tony Patrizzio was FANTASTIC! If it wasn’t for Tony we wou Our experience at HGreg was horrible. First and foremost I must admit that our sales person Tony Patrizzio was FANTASTIC! If it wasn’t for Tony we would have walked. To get right to the point, no matter how much of a deal you think you’re getting at this place, they have a hefty dealer fee of nearly $1,000 and they try to sneak in as much stuff into the financing as they can, so be vigilant! Long story short, this is what happened. My wife is very analytical and therefore tends to ask many questions and certainly doesn’t rush into anything without first reading and analyzing, especially if she feels insecure. With that said, after waiting hours to see a fiancé officer we were treated quite badly. Alex, the guy who assisted us with the financing was a real jerk to say the least; he was impatient, condescending and rude! When my wife started asking questions about the financing, the guy basically gave her only short and crude and sarcastic answers as he aggressively pretended to click on his mouse while staring at his computer screen. As time went on, he started aggressively arranging our documents on his desk as if trying to let us know that he was tiered and fed up. To be honest, we weren’t happy with the experience; especially my wife, since she was the one purchasing the vehicle. We did get to speak with one of the managers (Vincent) , but my wife was so worked up, that even thought he gave us a little bit more for our trade in order to help mitigate the situation, she remained quite disgusted and angry. To be honest, the only reason why I didn’t snap at the guy was because our little boy was in the room with us. After formally leaving a complaint about our experience, we were told that the store manger would be contacting us to help resolve the issue; however, we never heard back from anyone! TO ANYONE READING THIS, PLEASE STAY CLEAR OF THIS PLACE! IS NOT WHAT IT SEEMS! “YOU GET WHAT YOU PAY FOR”! I WILL NEVER STEP FOOT IN THIS PLACE AGAIN! TAKE MY ADVICE AND STAY AWAY FROM HGREG! More

ANXIETY THROUGH THE ROOF! I cannot express how anxious I was walking through the doors to purchase... but MARCOS made the whole experience amazing! Very thankful for Marcos (Sa I cannot express how anxious I was walking through the doors to purchase... but MARCOS made the whole experience amazing! Very thankful for Marcos (Sales), Kiko (Manager), Kashif (Finance), and Amanda (Insurance)! The whole process was easier and way better than I'd hoped for. I highly recommend ASKING for Marcos, or even calling ahead and making an appointment, you will be well taken care of. More

Nice people...but something is not right. Buyer Beware **STAY FAR AWAY! WORST EXPERIENCE OF MY LIFE. I should had listened to the reviews** My husband and I bought a car here. Our sales man assured us tha **STAY FAR AWAY! WORST EXPERIENCE OF MY LIFE. I should had listened to the reviews** My husband and I bought a car here. Our sales man assured us that the cars had been all inspected and 100% guarantee not operational problems (HA!). The day we bought it, there were a few problems, so our sales guy put an "I owe you" to fix the items. 2 days after we had the car, the LOCKS did not work - the car will not lock. Also, the tire had a preexisting hole in it, so we had to pay to fix it immediately. (MONEY - Thankfully I called enough & reminded enough and they reimbursed) Since they have a 3 day warranty, I called to report the problems. I called over 5 times - I got hung up on twice. By the 5th call, I got a manager on the phone who agreed to add the locking problem to the "I owe you list." Let me be clear - the manager is SO NICE and seems to be trying to help...but there is some sort of disconnect. At this point, I was just happy they were working on it....WOW, was I wrong. We went in for our appointment and left our car there the entire day. They never called us once to let us know if the car was complete, plus they never answered the phone. We drove over in a rental (MORE MONEY we had to spend). They said the car was done. We went out to see the car - literally NOTHING was fixed. I had to go back in the store, and the manager walked over with us to inspect the car and saw nothing was done. He assured us he would make sure it went smoothly at our next visit. We went in a second time to get the car fixed - they didnt have the correct part. They didnt call to let us know - so we wasted time. We came for a THIRD visit, they couldn't figure it out. My husband went for the FOURTH appointment, and we left the car there, and then they called and said they couldnt figure out the problem and we would need to come back. THIS IS CRAZY. I have been to Hgreg over 5 times, I have called so many times (sometimes they answer, sometimes they don't, and some people will hang up on you). Worst part is I have had a non-locking car for 2 months now. I am beyond frustrated. I have no idea what is going on. And I will tell everyone to AVOID this place at ALL COSTS. More

great dealership, great car, great customer service I just wanted to commend Tony Patrizzio on being so amazing throughout my whole car buy process. I came in to him on a weekend, stressed out and not r I just wanted to commend Tony Patrizzio on being so amazing throughout my whole car buy process. I came in to him on a weekend, stressed out and not ready to buy a car - only ready to look, and he didn’t hesitate to help me anyways. He didn’t pressure me to buy a car or to look at cars I wasn’t interested in. He stayed in casual, but very professional contact with me throughout the weekend and in the beginning of the week, and I came in a few days later to buy a car. Jordan Cox worked along side him and was just as polite. Shany is finance was so quick and funny and amazing at his job. Overall, such a great experience and they moved me through it as quickly as possible once I made my decision! I would definitely use them again! More

Sold me a car with wrong key and undivuged crash damage I bought a 2018 Nissan Murano from them. Warning ight came on for the crash sensor. I took it to my dealer, and was informed that the crash sensor was I bought a 2018 Nissan Murano from them. Warning ight came on for the crash sensor. I took it to my dealer, and was informed that the crash sensor was smashed, but not replaced. Since it was crash damage, it is not covered by the warranty. $1200 dollars to replace it. The key they gave me was for a Nissan Ultima. key was uncut and will not work in my car. Another 350 dollars. Their response when I called them, was too bad. I will not ever buy from them again. More

Awesome Experience!!!! My husband and I had the privilege of being helped by Moises at HGreg. He was honest, willing to help and explained every detail thoroughly. He made p My husband and I had the privilege of being helped by Moises at HGreg. He was honest, willing to help and explained every detail thoroughly. He made purchasing a vehicle easy with no hassle. We received all the detail information on the car we test drove. Moises was very accommodating and straightforward and made a conscience effort to get us a new car. He also followed up with us after we purchased the vehicle to make sure we were happy and if we needed anything , "give em a call". I has such a GREAT experience at HGreg. Thank you!!!! More