HGreg.com Orlando

Great staff but slightly overpriced Staff was very friendly, but I had to settle for body damages such as scratches, dents and a piece of the front bumper popping out, as well as defecti Staff was very friendly, but I had to settle for body damages such as scratches, dents and a piece of the front bumper popping out, as well as defective arm rests, one missing and one half broken. They told me the cars are purchased as is. It would have been nice if they would have taken some off of the price, but they are hard on no negotiation. Luckily, the engine is in great shape. More

Hopefully and Complete Answered our questions with references on vehicle interested in. We understood the process of review, agreements, purcace finance, condition of used Answered our questions with references on vehicle interested in. We understood the process of review, agreements, purcace finance, condition of used vehicle, and reports provided. More

Great experience! My son referred me to HGreg whom I have never heard of before. We both made the trip to check out the 'newcomer' to the area from Canada. Pleasantly My son referred me to HGreg whom I have never heard of before. We both made the trip to check out the 'newcomer' to the area from Canada. Pleasantly surprised to see the inventory on hand from economic cars to high end vehicles. The rep was Eddie Bush and was patient when I did not buy anything on the first trip, but loved the test drive I took with a vehicle I had a key interest in. Told him I would return and ask for him again and to see the car in the daytime. Took the chance it may still be there. I did return three weeks later but did not buy that 'first' car I drove in and decided to go with same brand just a different color. Finance guy Ozkan worked with me and helped me meet my budget limits. When I returned three days later for a couple of things to take care of with the vehicle, Leo (service) took care of ordering something for the car and Ozkan took care of the tags....even one of the reps (unknown name) helped me with the snack machine. Everyone I walked past from HGreg said hello or if needed assistance. The only thing on the negative side, once you decide to purchase, is the wait between departments before you actually drive away so plan on being there for a few hours. Highly recommend to anyone looking for a used car/different experience from the dealerships. Thank you. More

Pleasant but could have been better. I had a great time, however there was a mistake on their end by not providing me key with proper functions (alarm, lock, unlock) for my new car, they I had a great time, however there was a mistake on their end by not providing me key with proper functions (alarm, lock, unlock) for my new car, they only gave me a key that starts the car and not a factory issued key. It was such a big inconvenience because i came home and locked my car and tried to unlock the car and it did not unlock. It turned out the key was not the right one. So I called back and they told me they had the key but they lost it. They need a better management system of keys and which vehicles have the factory keys but honestly they should have all the factory keys in their inventory. Although it was a hassle and I should not have been put through this inconvenience, they made it right with the help of their contractor and available resources. More

Nothing special about it Had a great sales person but found the rest of the experience pretty typical for a car dealer. Test drove the car one day and went back to buy the car Had a great sales person but found the rest of the experience pretty typical for a car dealer. Test drove the car one day and went back to buy the car two days later. Took way too long for everything. I was there for three hours even though I was paying cash. The dealer fees ($899) are close to double compared to other dealers. When I asked why they were so high I was given a condescending explanation from one of the managers. The car is for my son and had he not been there with me, I would have walked out over the hidden fees. I took the car to my mechanic and he found a couple of issues that were not included on the supposed "detailed inspection" I was told was done and was part of the outrageous dealer fee. Once all the paper work was done, they offered to send me digital copies, the document I received belonged to someone else. So glad to know they may have sent all of my personal information to a complete stranger as well. To top it off, I waited for almost thirty minutes to take delivery of the car. Overall, it is not quite the unique experience they claim it is. More

Amazing What a great experience. We were very overwhelmed with car searching. That is until we met our favorite salesman Geraldo. He was very helpful n sup What a great experience. We were very overwhelmed with car searching. That is until we met our favorite salesman Geraldo. He was very helpful n super informative. N most of all patient. He answered every question we had which was very impressive. I will be recommending everyone I know to him More

Amazing service My first time entering the building I was amaze the building was beautiful and everyone was so welcoming my representative was extremely friendly and My first time entering the building I was amaze the building was beautiful and everyone was so welcoming my representative was extremely friendly and happy his name was Benny from Paris,France extremely kind so helpful I love it I would recommend anyone that’s looking for a car that’s the place to go everything was so easy I love the people in that place More

Great Experience Overall A+ I have purchased many vehicles but this transaction was the smoothest, easiest purchase. Everyone was down to earth and very helpful. Would reccomend I have purchased many vehicles but this transaction was the smoothest, easiest purchase. Everyone was down to earth and very helpful. Would reccomend for anyone. Our salesmen, Alex Avila was very professional and resourceful in finding the perfect car and loan. More

Amazing Service! I want to thank Marcos and everyone at HGreg-Orlando for their great hospitality and customer service. Marcos kept me up to date with every step from I want to thank Marcos and everyone at HGreg-Orlando for their great hospitality and customer service. Marcos kept me up to date with every step from picking out a vehicle through finance. And also, thank you Crista for attention to detail and walking me through the mountains of paperwork. I wish every visit to buy a truck was as easy as this one. Thanks Marco and Crista! More

My first experience buying a car it was excellent This was my first experience buying a car and it was amazing. The costumer service from the get go was on point and Moises made it even better, with a This was my first experience buying a car and it was amazing. The costumer service from the get go was on point and Moises made it even better, with an attentive actitude and always polite and with a smile. He helpend me to find the perfect car for me ,and was honest and clear about everything. He stayed with us until i drove away in the car, asking me if i needed help with anything and helping me in every way possible also, trying to make the long waiting a little less long buy interacting with the managers and talking to them so they knew we were there . Over all ,i am really happy with my decision on buying at HGreg and with Moises costumer service. More