HGreg.com Orlando

Great Experience! It was a great experience. Since we arrived everyone in the place were very attentive and helpful. Our waiting time was reasonable. All options were It was a great experience. Since we arrived everyone in the place were very attentive and helpful. Our waiting time was reasonable. All options were presented to us... so we can decide which one was best for us. More

No haggle, no stress! What an amazing experience from the moment I walked into the automatic doors until the moment I started my new car to drive off of the lot (which took What an amazing experience from the moment I walked into the automatic doors until the moment I started my new car to drive off of the lot (which took an impressive quick 3 hours)! I'm a single mom and walking into a dealership (against the advice of friends and family) alone, sounded stressful, especially knowing I'm not assertive/aggressive AT ALL. I walked in, I was greeted and checked in within 30 seconds. Let's start with when I was paired with a sales person. Yashira was AMAZING. She spoke casually, friendly, and told me everything I needed to know about how HGreg works. It came across honest and friendly. I was comfortable asking questions. I came in with my top 4 choices after browsing the inventory; two were not available but my 1st and 4th choice were. We went for an easy test drive, had small-talk, and I was on my way to the next step of paperwork and waiting for an approval! Yashira made every part prior to financing, easy and stress-free. I then waited for 40-60 minutes or so (which I was told that it would be roughly that long). I wish I could list the names of people who helped me find the restroom or the vending machines or whatever else I needed (everyone who worked on 3.24.19 should get a raise) and complimented/acknowledged my daughter. Next was Christa in office 5! She was the most friendly, helpful, compassionate person I have ever worked with. She took her time and showed me different ways I could move around my rate with Capital One, showed me different options I could use to finance (never once making me feel like I had to choose one more than the other); I felt like I could choose the option that worked best for me and she was ok with that. I have felt pressured at other dealers, when purchasing previous cars (and even more when I attempted to go to OffLeaseOnly a couple of months ago), and there was not a single split second where I felt remotely stressed or pressured. Again, she was friendly and honest and I felt like she was working with me like she would work with a friend or someone in her family. (I cannot thank her enough for how calm and friendly and helpful she was). Finally, the financing was done and I had to head to the back counter to move over my insurance and wait for my car to be pulled up! Sigrid (and a gentleman, please ask her what his name was); they were again, just like Yashira and Christa, SO friendly! They called Geico for me to move my insurance to my new car, asked me if I wanted to allow them to possibly find me a lower rate else and when I explained I didn't want to at the moment because buying a car already put me on brain over-load, that was completely fine and we continued moving my insurance. I was congratulated in a genuine way by both of them and they were so pleasant! I went to my new car as well as the one I traded in; the gentlemen outside were so patient as I moved things from one car to the other. I got a hand-shake and a congratulations by the gentleman also. Again, I wish I could have taken down everyone's name that I worked with, I wish they could all get credit for how great they were. Thank you, HGreg, for making my car-buying experience so amazing from start to finish! My joy at the end of my work days is knowing I'm going to my new car, that I absolutely love. (I know this is long already, but, three days after I left, I realized my checkbook was left in my old car; I called, it's probably good I didn't get her name, but whoever answered the phone (twice, since I was hung up on, the first call) on 2.27, wasn't the best to talk to. I asked about my checkbook and all she said was that cars were picked up on Tuesday's and Thursday's and it was probably gone. She took my name and number and when I asked if she needed to know what the car was, she said they [idk who 'they' are] could look it up. And in comes Yashir, amazing again; I reached out to her today, 3.29, and within 5 minutes she had my checkbook in hand and let me know I could come and pick it up!) More

Easy and smoothe Came in met my sales person. Friendly and kind. Knew what I wanted and why. She was very patient with me. Easy to speak to! Great business will come a Came in met my sales person. Friendly and kind. Knew what I wanted and why. She was very patient with me. Easy to speak to! Great business will come again. More

Best place in town This is the second time that I come to this place and I can say that they really care about there customers from Karlos the manager Gorge & Tommy the This is the second time that I come to this place and I can say that they really care about there customers from Karlos the manager Gorge & Tommy the sales managers to the my salesperson Joel to the mechanic Martinez, Sabrina and Leo in the pick up area they are all amazing they all make you feel comfortable thank you guys for everything keep the good work. More

Alex Cortes AAA+++ Even drove me to airport to drop off the rent a car, Alex is the best would recommend him to anyone, thanks again Alex Cortes Even drove me to airport to drop off the rent a car, Alex is the best would recommend him to anyone, thanks again Alex Cortes More

Dying car led to panic HGreg led to joy Had my car motor fail unexpectedly, leading me to panic as I have a strict and busy work schedule, after looking around carmax, offlease only and a fe Had my car motor fail unexpectedly, leading me to panic as I have a strict and busy work schedule, after looking around carmax, offlease only and a few dealerships seeing unappealing cars: price wise, mileage wise, negative Carfax accident wise, so many options it was a bit challenging. Then I came across some vehicles at HGreg.com and several had positives in everything I was looking for. Came in was directed to Mike Beltran and he immediately made me feel relaxed. Showed me the car I had wanted to see right away, told me about the vehicle and it’s addons, and got me in the driver seat right away for a test drive. He helped me throughout the whole process and expedited what he could to get me back in a vehicle as quickly and painlessly as possible. More

Super great service Manny Cuevas was super helpful and caring in every detail his services and caring with his costumes are extraordinary, thank you manny for everything Manny Cuevas was super helpful and caring in every detail his services and caring with his costumes are extraordinary, thank you manny for everything you did for us. More

Great sales experience! Test drive and sale price was great with Scott, financing rate was higher than my banks preapproval and they wouldnt accept my banks financing and tra Test drive and sale price was great with Scott, financing rate was higher than my banks preapproval and they wouldnt accept my banks financing and trade in value was lower than expected, otherwise great experience. More

Excellent customer service Was treated with honesty and respect as the salesperson showed me around on some of the vehicles I would like. No pressure and very car savvy I was ab Was treated with honesty and respect as the salesperson showed me around on some of the vehicles I would like. No pressure and very car savvy I was able to find what I was looking for. Would recommend this car buying experience to other friends and family. Thanks again More

Excellent.. outstanding Manuel cuevas Real professional guy great customer service.. Very helpful He explain everything to me detail by detail so I can understand Everything Manuel cuevas Real professional guy great customer service.. Very helpful He explain everything to me detail by detail so I can understand Everything how the process Should be done.. I'm very happy with his service Definitely I will come back for his service next time again..thank u manuel More