HGreg.com Orlando

I had a pretty mixed experience with Hgreg. Purchasing my car: This was a simple and easy task; the staff were incredibly helpful, open, and informative. Sean helped me find my car, and Caes Purchasing my car: This was a simple and easy task; the staff were incredibly helpful, open, and informative. Sean helped me find my car, and Caesar helped me with the finance -- both were lovely to work with, and I ended up walking out with the car that I wanted! The downside: I was never informed that the headlights were not functioning on my vehicle. In fact, I didn't even know they weren't working until a week later, when I was in Atlanta and they called me to make an appointment to get them fixed. Apparently I was supposed to receive a paper about it -- something that was never given to me or talked about. I can argue and say this should have been something I immediately checked myself, by the daytime lights worked fine and I didn't think to check the headlights. So came the scheduling of the appointment. Easy enough, I drove out. Hgreg is an hour out, I had no one that could bring me and an uber is $50 one way, so I opted to wait for my car. They estimated an hour to an hour and a half. That's fine, I was prepared to wait 3 hours. It's first come first serve as far as I was told, and I got there at opening. 11:30 hits and they finally work on my car. Come to find out, the replacements did not work -- so I had to reschedule my appointment. No huge deal. The mechanic was nice and tried to get me some gas to make up for the trip, but it turned out they couldn't fill my tank at all because they needed manager approval. They said they would get it next time. Because of how long I was there, I asked that my car be worked on first when I came back in. They agreed, said I would be in at 8:30 and out by 9:30 Friday. I work during weekdays, so these appointment times were incredibly inconvenient for me and made me miss out on precious work time. Friday comes around, I drive back. I get there right at opening. My car is brought in -- I'm not sure if they started working on it ASAP or not, but I wasn't out until 12:00PM. On top of that, they didn't offer to cover my gas, didn't offer to fill it up. Again, I live an hour out. I use a little more than quarter tank to get there and back, and I had to do this trip twice. Two more times than I should of had to in the first place. Normally I wouldn't be upset with waiting -- but when there is no compensation or apology for the wait, and no one keeps to their word, or tries to update me when it goes past the expected time, I become admittedly frustrated. I understand it's not priority to update me, but I'm sitting in the same lobby as them the entire time. Additionally, I should have been informed of the light situation BEFORE driving out of state, at purchase. They obviously knew about the malfunction, yet they did not mention it until a week later. Obviously, the staff were nice, and the malfunction itself was not their fault. The mechanic himself was genuine and sweet, and I appreciate him trying to get my gas covered the first time around. I do believe that such inconveniences should be met with better customer service. I think for the future with my next car, I may turn to someone else that I feel more secure with. On the bright side, their coffee is fantastic. More

Had to give them one star but they don’t deserve that. Drove from an hour away after being told tons of cars in price range (site listed several but only had 1) none of the 8 cars we wanted to see were av Drove from an hour away after being told tons of cars in price range (site listed several but only had 1) none of the 8 cars we wanted to see were available. Also would not give us anything for trade after phone guy told us oh yes, all credit and all cars accepted as trade. Who we thought we were meeting for salesman was not a fact. It’s a phone bank that lies to you to get you there. I was so upset I want my gas $$ back. This place is a joke, they have no decent deals as advertised. Do not waste your time! I’m sure they offer $$ for good reviews. That was for my mom getting a vehicle. I was sitting there looking at their range rovers and decided quickly not to even entertain it. More

Do not ever, EVER, EVER go here to buy a vehicle. We flew down recently to help my daughter buy a car. She bought it from HGreg in Orlando on a Friday - two hours later the check engine light came on We flew down recently to help my daughter buy a car. She bought it from HGreg in Orlando on a Friday - two hours later the check engine light came on. We went back Saturday and the manager on duty told us the service dept was closed and to come back on Monday at 9 am - he said he would be there to take care of the situation. My daughter arrived at 9 and guess what - the manager wasn't there and the other manager on duty wanted nothing to do with helping our daughter. My wife and I called only to get nowhere with the receptionist - she kept transferring us to a voice mail that was full. After about our fourth time calling, our next 5-6 calls would be picked up and immediately hung up without speaking. Then our calls would not even go thru - I'm sure our numbers were blocked. I then called the Doral main office and told them what was happening - they were not happy to hear about what was going on and apologized. And then wouldn't you know it - the manager who was supposed to be there to meet my daughter 'suddenly' called us. He told our daughter to bring the vehicle in ASAP, which she did. They said it needed a couple of parts and that they had to order them and they would be in a couple days later (on WED 3/27) and they would call her and get the vehicle straight in. Guess what, it's now eight days (THU 4/3) after when the parts were supposed to come in and she has not heard a word from them. And our calls will still not go through. Take it from me - do not EVER consider buying a vehicle from HGreg Orlando. They are the worst scam artists in the auto industry. And btw - no matter what number they give you to call (even when they say its a 'direct line'), the numbers ALL go to the same system where you can never get an answer and cannot leave messages. And I almost forgot - our daughter is getting emails from the bank that she used for her car that she traded in saying she is late for a payment - HGreg has STILL not paid it off yet. I would give HGreg Orlando a -5 if I could. Be forewarned about them. UPDATE: So a ‘manager’ replied to my review and said he would ‘reach out directly’. But guess what - it’s been six days since the manager’s reply and he has STILL NOT reached out to us. Oh, of course, the phone number he left in his reply goes straight into the phony phone bank I talked about earlier. HGreg in Orlando is a SCAM and they are rip-off artists. More

This is referring to a 2017 Fiat Spyder I went in to test drive today(4/9) at roughly noon was not remotely presentable as a like new, Great Condition, or even fair condition. This car was a 10' to 20' look drive today(4/9) at roughly noon was not remotely presentable as a like new, Great Condition, or even fair condition. This car was a 10' to 20' looks ok car, at best. It should be considered "Rough" and Wholesaled to a cheap lot. Much worse vehicle than I have ever imagined showing up to look at. Its Red with a Black top and the Salesperson was Jay. Jay was good. Car condition was an insult. Absolute complete waste of time. Car had significant front end paint damage. Fiat badges were in the wrong locations and you could see the outline of the previous badges discolored on fenders. Trunk lid badge looked as though it was off an unrestored 60's classic. Dent on passenger side by door handles. Scratches and fading throughout. Save your reputation and get this car off your lot before someone else gets disappointed. More

Buy car from them car was not serviced lied Air filter was dirty filled with rodent material. Engine filter was filled with squirrel material dirty Tires are not balanced. Will have to have that done miss was dirty filled with rodent material. Engine filter was filled with squirrel material dirty Tires are not balanced. Will have to have that done missing floor mats. Will not buy car again from this dealership. More

Bad conditions and check the cars when buying because when I bought mine it had damage and they at no time said anything in order to sell they speak wonders for you to buy gentlemen a lot of watch out fo when I bought mine it had damage and they at no time said anything in order to sell they speak wonders for you to buy gentlemen a lot of watch out for this dealer More