HGreg.com Doral

WASTE OF TIME, couldn't even drive off lot with my "new" car If I could leave LESS stars I would. MUST READ, DO NOT LET THIS HAPPEN TO YOU. THEY SOLD ME A LEMON AND WASTED MY TIME. This was the absolute worst ca If I could leave LESS stars I would. MUST READ, DO NOT LET THIS HAPPEN TO YOU. THEY SOLD ME A LEMON AND WASTED MY TIME. This was the absolute worst car buying experience of my life. First time we went our salesman was trying to help us and 3 other clients at the same time so we basically went out, looked at cars, got the information all on our own and did his job for him. We ended up being so unhappy we walked out. We went to the Hgreg in Miami on a later date where we met with a different salesman who was a bit more helpful but very inattentive, constantly on the phone with his friends, texting while DRIVING us around (who does that with clients in the car). Turns out the car I wanted was back in Doral but was unavailable and they would call me when it was ready. Day THREE of me trying to purchase a car, I get a call at 8 in the morning that the car was good to go. So, after work in Miami traffic we head back to Doral and go to look at the car at 5:30pm, THE CAR WOULD NOT TURN ON. This was a 2019 Toyota RAV4, way too new a car to have major issues. They had us go all the way to Doral and in the NINE hours between when they called me and when I got there no one thought to check the car and make sure it was actually ready for sale. The manager "quickly" took to action but we still left with no car. Not once did anyone apologize for the inconvenience, but rather they assured me that I wouldn't be able to find as good a deal on a car anywhere else. That night I received a text that the car issue was fixed and we could go in to get it the next day. DAY FOUR, my husband takes off of work and comes with me to pick up the car, everything looks great. He asks to check a few things in the car (he has experience fixing cars) and they assure us that they did all the checks and would give us the paper work. AFTER FOUR HOURS THERE of signing the paperwork to purchase the car and getting the financing through, we're ready to take the car and then *drumroll please* they tell us that there's an electrical issue with the wipers and they don't work! And our salesman has the audacity to tell me "well you can take it and bring it back." UMMMM HELLO. THIS IS MIAMI, FLORIDA WHERE IT RAINS WITHOUT WARNING. IF I DRIVE OUT OF HERE AND IT RAINS AND GET INTO AN ACCIDENT I WILL SUE THIS PLACE. The car obviously had more issues than they were trying to make me believe but waited until I signed the paperwork to tell me. Needless to say we spent another hour UNDOING all of the paper work because no way was I going to take a car that had very obvious issues and the salesmen were all shady and just trying to get a sale in. Additional issues: - one manager we spoke with was very clearly sexist and tried to speak down to me, to the point I actually asked him to step away from me because I was going to lose my patience. -They make you pay $1300 in "service fees" (Ironic when the service is SO HORRIBLE) Moral of the story : STAY AWAY, NO MATTER HOW GOOD THE DEAL SEEMS IT WILL NOT BE WORTH YOUR TIME AND ENERGY TO WASTE. THEY DO NOT VALUE CUSTOMERS THEY JUST WANT TO MOVE THEIR CARS OFF THE LOT AND GET NEW ONES TO SUCKER PEOPLE IN. More

THIS DEALER IS WHAT GIVES USED CAR SALES A BAD REPUTATION You will be sorry if you call them. They have methods that complicate and tie you up while they add fees and cost to the deal. They make it almost i You will be sorry if you call them. They have methods that complicate and tie you up while they add fees and cost to the deal. They make it almost impossible, and expensive, to have your independant mechanic inspect the car. They will provide you a list of "INSPECTORS" from their list. Run! Don't walk away. I have over 50 years buying and selling cars and these guys are the worst that I have encountered. Nothing is easy or straight forward with these guys. Their whole business model is structured to burn the buyer. The low advertised price is the hook for gullible fish! I mean buyer. And then they start stacking process costs and fees that have logical names and explanations. Cheap deals always have hidden costs! More

Purchase eco Volvo S60 We drive from Miami to Orlando to see several cars, and all the staff members were excellent. They all did everything they could to make our experienc We drive from Miami to Orlando to see several cars, and all the staff members were excellent. They all did everything they could to make our experience a great one. Jaime Ortiz, our sales representative, was especially great. I would definitely recommend them...in fact, when we need another car, I may just drive the 220 miles, just to have Jaime take care of us again. Thank you, HGreg Orlando! More

Amazing! I want to start off by saying Alexander Cortes was the greatest sales person I’ve ever encountered. He was informative, patient and down to earth with I want to start off by saying Alexander Cortes was the greatest sales person I’ve ever encountered. He was informative, patient and down to earth with out him I probably wouldn’t have gotten my vehicle. I went in with the plan to of course purchase a BMW 328i but after declined application from my credit union I felt discouraged and did not want to continue pursuing the vehicle. Alex messaged later on that day to see if I was going to come back and I told him that “I don’t think so and my bank did not approve me and I’m sorry that I wasted your time” and he proceeded to tell me that they work with multiple banks and that they can definitely help me find a bank. So I figured it couldn’t hurt to try and see if another bank would help me finance the car and next thing I know I’m waking out with the car I wanted to get. Thanks to Alex who didn’t pressure me or haggle me into doing something I didn’t want to do but I did because of a genuine person that he is. And a special shoutout to the Finance Manger Karl who gave me a lot of informative tips and pointers. More