HBi Auto

Where do I even begin. When I received the vehicle, I paid for an enclosed trailer for transport (car was transport from North Carolina to Oregon)and it arrived in an open When I received the vehicle, I paid for an enclosed trailer for transport (car was transport from North Carolina to Oregon)and it arrived in an open trailer. When the car arrived, there were many undisclosed issues. First of all, the car was FILTHY inside and out when I got it. It had some POORLY cover/repaired rock ships, mixed matched tires, an oil leak that caused the cabin to smell like burning oil, clear chipping off the carbon roof, loose tools in the engine bay, and was told it had a name brand exhaust system when in reality it has a backyard style straight pipe exhaust. I tried numerous with Lucius to see if we could come up with a plan on fixing the issues. I was told that management/ownership would get ahold of me. Fast forward over a month later and nothing. I've been getting the run around every time I try to contact someone. I spent close to $50K and this is the service they give? They haven't even mailed off DMV paperwork to my state DMV office or even sent the title to my lender. Super sketchy group of people. Please please take your hard earned money elsewhere. These people are crooked and don't deserve an ounce of your business. I even tried emailing both co-owners of the dealership and none of them ever reached back. My lender can't even get a hold of anyone. That right there should send you a message that they're up to no good. STAY AWAY. More

The Sales Manager Jose is a very rude person. You can’t even attempt to talk to the person about pricing. If it’s not his way he will fill your ear and won’t let you get a word in and then hang u You can’t even attempt to talk to the person about pricing. If it’s not his way he will fill your ear and won’t let you get a word in and then hang up on you. He also will text you passively aggressively. He even mentioned to a disabled veteran that “you being a disabled veteran you should be more understanding”.. what did being a disabled veteran have to do with buying a car and being understanding that they mark up a car 5-7k more than what the car is worth according to JD Power, NADA, and KBB. And then he claims he submitted facts but he sent a scatter graph of cars in the area sold, but won’t include years. So it looks like people still buys a 2019 for 40-50k. Julie was very nice but due to Jose, this place is trash until he’s fired. More

Dealership did not disclose that that the title of the vehicle I purchased would be branded as miles exempt instead of true miles. This greatly reduces the value of the car for resale. They were aware th vehicle I purchased would be branded as miles exempt instead of true miles. This greatly reduces the value of the car for resale. They were aware the title that was in their possession from when they purchased the car was not indicative of true miles based on North Carolina law. Repeated phone calls were either not answered or disregarded. Very shady operation for a dealership selling high dollar cars. More