Gwinnett Place Ford

the dealership agreed on a price over the phone, only to change the price when i arrived. Typical bait and switch, they figured once i ruined my sunday by driving across town they could change the price! change the price when i arrived. Typical bait and switch, they figured once i ruined my sunday by driving across town they could change the price! More

Car had a start-up issue, they diagnosed it to be a fuel pump gone bad and replaced it the same afternoon. The procedure takes a while, but in the mean time, the entire staff was friendly and courteous. I h pump gone bad and replaced it the same afternoon. The procedure takes a while, but in the mean time, the entire staff was friendly and courteous. I had a very good first impression from this dealership, and the service staff seems honest and did good work. More

I just read people's review and thought I was the only one who got screwed over. Hope my post will help someone to stop making a big mistake by going to this place. I walked in to get one of their F one who got screwed over. Hope my post will help someone to stop making a big mistake by going to this place. I walked in to get one of their Ford Transit connect and after talking to the salesman Alex, I was told whatever the car is worth of, they will just add their $3500 on top for their sale as they always do and no more sales on top. I was ok, at least they are honest, but after spending there 4 hours, because they wanted me to add on more money because only 2 banks can finance that kind of car. Once we reviewed the car online, because they didn't have any in stock, it was promised to be a 2010 model, with minor 3 dents on the car, panorama view mirrors, 50% life of front wheels and brand new rear wheels. A little crack on the windshield that is being repaired. Also it was promised that the car will be in the place in two days, since it's in GA and around the corner. It took them 2 weeks to get the car in and I still had to pay the delivery fee. No calls, no updates, I had to call the guy the whole time to find out when the car will be in. The guy would just get mad saying that he doesn't cover that part and I have to contact someone else and he also stated that he got screwed over on money from the deal, because another salesman stock his nose into the deal. Here is the end of it. Once I signed the paper work, I asked them, what if the car comes in and I don't like it? I got a very bad laughter at me from both sales and financial manager saying:" you're not shopping at the mall, once you sign it, you stuck with it, you shouldn't of sign the paperwork if you are not sure about the car" But how would I know, when 10 mins ago, they would push me into the deal, saying if I don't get the car, they might lose the deal at the action to get the car in for me. Two weeks later, picked up the car and it has bunch of lights coming up, one is for tire pressure, the other one is for e-break. Car has more than 3 dents, specially the front grill is covered in scratches, because car had a vinyl on it, and it looks like someone just scraped it off with a blade. Also car was suppose to be serviced, and gotten all the fluids replaced, but when I got home and popped the hood, there was almost zero antifreeze, oil was on low. I called the salesman right away, and he said that everything was suppose to be replace, but just in case I should do another oil change after 1K miles. Not even 2 weeks went by since I got the car, but all the tires had to be replaced. The rear "new" tires looked new only on the outside, the inside surface was gone due to bad alignment. After paying $670 for new tires and alignment, I discovered that pressure light goes on, because car is actually missing the pressure sensors. The crack on the windshield appeared again and looks awful because it's over 12 inches long going across the glass. Best part is, that one day I am driving and my car makes noises like it's a police car, it was a faulty wiring and my alarm system would just go off on its own until I had to pull out the fuse out of the car. Best part is, that when the salesman told me before the purchase, that all their used vehicles are backed up by the dealers warranty for 3K, and no matter what happens, they will cover it. When I gave the guy call back, all I got back is an angry comments back, that I didn't buy a brand new car, so what else I should expect. Besides that car was missing the jack and tools for the spare tire, and salesman said that this car doesn't even have a spare tire. When I looked under the car, sure thing the spare is in there!!!! If Anyone is interested, I can post all the prove and receipts for all the works done and dates, from when the car was purchased. SO if they say "Honda" doesn't make good cars and they are not responsible for it, I wonder what they would say about their own Ford car??? More

I have taken my 2007 Ford Edge to Gwinnett Place Ford since I purchased it (slightly used) from another dealer. They have been very helpful and courteous - my car was originally sold by their dealership since I purchased it (slightly used) from another dealer. They have been very helpful and courteous - my car was originally sold by their dealership and they were able to provide me with the prior service history. My experience with both the service department and body shop (after a minor accident in my parking garage) has been very positive. I plan to buy my next car from this dealer. More

I have bought several new and used cars and trucks in my 43 years of driving but I have never been more satisfied with the overall treatment that I recieved from Gwinnett Place Ford. I was in the market for 43 years of driving but I have never been more satisfied with the overall treatment that I recieved from Gwinnett Place Ford. I was in the market for a new F 150 pickup. I had done a lot of research on what I wanted both online and at different dealerships. Everywhere I went I was told that I was looking at payments over 550 to 650 a month for this well equipped truck. Then I seen the website for Gwinnett Place Ford. I found the truck I was interested in and left a online message. The following morning I had a entire staff of professionals working to make the deal happen.Three days later I had my truck at the payment that I wanted and almost $200.00 less per month then any other dealership. They also delivered my truck to me in Dalton Ga. over 100 miles away. Thank you Corey McIntosh, Arusha Hunter, Basil Williams,and Harry Jones for all your hard work in making me one very happy Gwinnett Place Ford customer. I will make this dealership my first stop the next time I'm ready to buy again. Thank you More

Poor, VERY POOR customer service. C. D. Sumptner was the worst finance manager I've ever dealt with. :( I would never buy a car from this place. Thank God for dealerships like Mike Patton (LaGrange). Becaus worst finance manager I've ever dealt with. :( I would never buy a car from this place. Thank God for dealerships like Mike Patton (LaGrange). Because of them, I'm loving my Ford Mustang Convert. More

i have always received excellent service with great results. Programs in place are really great. all the service people are courteous and helpful and i would recommend them to everyone. results. Programs in place are really great. all the service people are courteous and helpful and i would recommend them to everyone. More

NEEDED A NEW TIRE--FRANK AND BILL BLANKENSHIP WERE MOST HELPFUL-QUICKLY FOUND THE RIGHT TIRE AND PUT IT ON MY EXPLORER IN A VERY SHORT PERIOD OF TIME. COULDN'T BE MORE PLEASED WITH THE ASSISTANCE AND SERV HELPFUL-QUICKLY FOUND THE RIGHT TIRE AND PUT IT ON MY EXPLORER IN A VERY SHORT PERIOD OF TIME. COULDN'T BE MORE PLEASED WITH THE ASSISTANCE AND SERVICE PROVIDED--I'LL BE BACK AND WILL RECOMMEND TO OTHERS. More

Cedrick was very friendly , courteous, and knowledgable. My service turnaround was quick and efficent. I would be more than happy to return to this dealership. My service turnaround was quick and efficent. I would be more than happy to return to this dealership. More

I own a 2010 Lincoln Navigator and used Gwinnett Place Ford for regular service for my vehicle. I was greeted with a friendly smile and am very satisfied with the service. When I picked up my car the at Ford for regular service for my vehicle. I was greeted with a friendly smile and am very satisfied with the service. When I picked up my car the attendant answered some questions for me and was very cordial. I will continue to use this place for the care of my car. More