Gwinnett Chrysler Dodge Jeep Ram

My car was damaged in an attempted theft. Gwinnett CDJR was the dealership with the closest opening for servicing my car as it is my only vehicle, so I dropped my car off with them. Only afte Gwinnett CDJR was the dealership with the closest opening for servicing my car as it is my only vehicle, so I dropped my car off with them. Only after calling on several different occasions and requesting to come pick up my vehicle did they start servicing it after 2 1/2 weeks. I needed my passenger window replaced and new keys as the signal wouldn't pick up so I couldn't start the car. They send me a quote for 3000 dollars which I accepted. Another week and 1/2 goes by and I finally reach Derrick in the the service department who told me the car has been ready for a couple days, yet never answered the phone. The day of pick up I run into a plethora of problems. The new keys I have are only fobs, they don't come with the actual key incase of emergency or a dead fob. Then the milage on my car when dropped off was 5062 (in which I have photo proof), only to be surprised and disappointed to receive my vehicle back at 20102 miles. The IPC in my car was switched out with that of another car. Which is the reason as to milage difference, yet every other program in the car states the 5062. Lastly, Derrick Johnson again exclaimed the pleasure they had servicing my car and that they had washed and detailed the car. Another lie, the glass was never cleaned up, the car not washed as it still had writing from the tow yard, and last but not least my seat and puddle lights no longer work the same. Terrible Service and I would strongly recommend against this place of business, or fraud/scam. More

Exceptional customer service! Everyone at Gwinnett CDJR was amazing from start to finish. Brandon O. Was great with the test drive and providing information about my jeep. Nicolas Everyone at Gwinnett CDJR was amazing from start to finish. Brandon O. Was great with the test drive and providing information about my jeep. Nicolas in finance was amazing as well! The process from start to finish was great! I would recommend anyone to this dealership! Thanks guys I’m really enjoying my Jeep!! More

I have bought my last three vehicles from cdjr! Every experience has been wonderful. My recent experience was exceptional I just purchased a pre-owned vehicle on January 20th 2023. The manager Jose Every experience has been wonderful. My recent experience was exceptional I just purchased a pre-owned vehicle on January 20th 2023. The manager Jose led me to the perfect salesperson for me and that was Mr George. During the whole process Jose kept coming to check on me, and George was just exceptional he knew the exactly vehicle that I needed. I didn't really know what I wanted, I was just grateful to get approved. The process probably took an hour or so is that included the approval which took about 5 minutes for me to get approved.. then there's getting the insurance information and all the other paperwork that has to be done And then there's the financing and filling out all the paperwork, but when I tell you it was such a smooth process and I was so nervous going in. But it was just outstanding I love cdjr of Stone mountain, when I take my vehicles in for service they're great I just love them. I would recommend anyone to come to them for their vehicle needs. I just can't say enough about Jose and Mr George. I almost feel like family. Oh also I was driving a rental car and the rental place was 10 minutes from the dealership and George followed me down there and then we drove back so I was able to drop off the rental car that I had. AWESOME EXPERIENCE!! More

The car buying process can be stressful but thankx to Perry, Brandon, Nick & Dean over at Gwinnett Doge that was not the case! As soon as I walked in the door Mr Perry immediately greeted me, asked me a Perry, Brandon, Nick & Dean over at Gwinnett Doge that was not the case! As soon as I walked in the door Mr Perry immediately greeted me, asked me a couple of questions then boom less than 30 mins later I walked out w/ the documentation needed to complete my pre approved loan requirements. There was no pressure to apply for in house financing or any suggestions to look at others cars which I have experienced at other dealerships. We then advised we’d be back in a couple days to get the car. We did so but decided to upgrade our selection, in doing so we needed another paper which we were given & introduced to Nick who helped us simplify the process by alerting us we only needed an approval code instead of the bank mailing the check or even needing the paperwork … it was easy does it after that Brandon stepped in & helped us sign paperwork, sync the car to phone & got us a nice lil discount on top of what we were already given… lastly we saw Dean he helped us finalize everything & couple hrs later we drove our brand new car!off the lot!!!!! Touchdown thank you guys, appreciate everything 🙌🏾🙌🏾🥳🥳 More

Easy to work with. painlessly car buying experience. Knowledgeable sales staff with a willingness to meet your expectations. painlessly car buying experience. Knowledgeable sales staff with a willingness to meet your expectations. More

I was 15 minutes late picking up my car from the service department. Daunte, a service employee who was leaving kindly walked back and opened the door and checked me out. He explained everything to me and w department. Daunte, a service employee who was leaving kindly walked back and opened the door and checked me out. He explained everything to me and was very thorough. Great customer service and thank you again Daunte. More

Best expirence buying a car, DC was my sales person and he was awesome. YES he was awesome. YES More

Dominique, Roosevelt, and Dean all get 5 stars! ! Dominique was our salesman and was wonderful to work with! Roosevelt(General Manager) and Dean (Finance Manager) treated us with respect and were v ! Dominique was our salesman and was wonderful to work with! Roosevelt(General Manager) and Dean (Finance Manager) treated us with respect and were very easy to work with! They all made the entire process easy and enjoyable! We appreciate everything they did!! More

Was great doing business with them courteous and helpful went above and beyond to help went above and beyond to help More