Gwinnett Chrysler Dodge Jeep Ram

Best deal in town. Blew away the other prices at other local dealerships. By far the best service I have ever seen at any car dealership. They gave me a great price for my trade and huge discounts on a ne local dealerships. By far the best service I have ever seen at any car dealership. They gave me a great price for my trade and huge discounts on a new 2013 Durango. Ask for Ron! Ill be back for my next car. Thank you guys! More

A few months back I brought my Dakota in for service and it wasn't done right so I brought it back and was waiting in the customer lounge while the problem was to be corrected. After waiting past closing t it wasn't done right so I brought it back and was waiting in the customer lounge while the problem was to be corrected. After waiting past closing time I looked into the service department and all the lights were off. Brad had forgotten about me and everybody went home. That was when Fred Davis managed the dealership. Enough time had passed, and a different manager was in charge so I brought the Dakota in for and unrelated repair, an erratic idle. I left the truck for almost a week and stressed to Chris that I wanted a good dianosis and repair - they had plenty of time to do it right, and I told him about my dissatisfaction from a previous visit. One would think they would go above and beyond to regain some trust. When I picked the truck up the idle was still rough, but I hoped it would smooth out when it warmed up. Long story short: the erratic idle was not repaired and the manager, Mike, refused to listen to the erratic idle without checking it in for an additional repair estimate. I had to take the truck to a mom and pop shop where the throttle position sensor was replaced - picked up the truck next day. Still runs great after hundreds of more miles. I will never go back and everybody else should drive a little further to find another dealership. More

I have been with this dealer for 8 years now. Can't get a price over the phone for oil change. Hung up on me 3 times. Since the new ownership the service department is horrible with customer service. I a price over the phone for oil change. Hung up on me 3 times. Since the new ownership the service department is horrible with customer service. I use to prepay for oil changes and I know it's not offered anymore which is okay with me. I just want to know. I received a summer savings in the mail for 6 other dealers offering oil changes for $17.95. I was still willing to pay a higher price for Stone Mountain Dealer because it's much closer to me. I live off of HWY 78. But the customer service upset me so, that I will switch dealerships and begin going to Mall of Georgia. Their customer service is worth the trip. Advice: Please improve your phone customer service in the service department. More

I dealt with Fred Davis, General Manager. I went into the dealership on a whim just for fun and he treated me like a serious customer throughout the entire process. I went to Carmax and found the SUV I was l dealership on a whim just for fun and he treated me like a serious customer throughout the entire process. I went to Carmax and found the SUV I was looking for with less options at a very competitive price and I went back to Fred and he sold me the same model with MORE OPTIONS for a lower price. The only knock I had was he had to assign a salesperson (Bernadette) to me and she was not helpful to me personally. I kept reaching out to Fred though and he was very responsive to my texts and calls and also made sure to follow up with me after the purchase. I would definitely go back and recommend people to go, with the caveat that you ask for Fred specifically. Not to say the other sales people are not good there, but since I felt very knowledgeable about what I was looking for I would have preferred a sales person who provided me with solid answers to my questions versus telling me how beautiful the car is and how she wished she could have one. More

Wesley, and Stone Mountain Dodge in general, went out of their way to accommodate me during the buying process. I will definitely recommend them to my friends and family, and would definitely buy from them their way to accommodate me during the buying process. I will definitely recommend them to my friends and family, and would definitely buy from them again. The 2011 Durango rules, by-the-way. I haven't had my vehicle in for service yet, but expect the same level of Customer Service I received during the sales process. I will rate the Service Department after my first service. More

Stone Mountain Chrysler service only wants your money and do not care about your warranty or service contract. They will not make any extra effort to verify the info you give them. Like calling other Chrysle do not care about your warranty or service contract. They will not make any extra effort to verify the info you give them. Like calling other Chrysler dealer to verify work done and warranty. If it is not on theirs computer, it is your problem. They advertise new owner, but same old practices and lazy scammers at the service department. The kid at Napa auto parts next by, did a better job, he called Chrysler dealer in Texas and confirmed my repair and that parts warranty, so this young and very helpful guy called tone Mountain Chrysler service and explained to them why my parts are under warranty and how to handle the claim. I did not go back to that dealer and will never go there. I will only recommend this deler to my attorney and my mother in law. . More