Gwinnett Chrysler Dodge Jeep Ram

I enjoyed my entire experience. They understood my needs and met them. I wasn't waiting a long time and I was very satisfied with their customer service. and met them. I wasn't waiting a long time and I was very satisfied with their customer service. More

I purchased a 2013 Chrysler 300 from Gwinnett CDJR in Stone Mountain, GA. I arranged my own transport from Stone Mountain to my home. It took 10 days for my car to be picked up by the transporter. My sal Stone Mountain, GA. I arranged my own transport from Stone Mountain to my home. It took 10 days for my car to be picked up by the transporter. My sales rep emailed me to let me know that he was off the day before it was picked up and he didn't get a chance to have it cleaned. I fully expected the exterior of the car to be dirty due to the trip but I was shocked at the interior! The beige leather is covered in black marks! The drivers seat had a black mark on it as well and when I wiped it clean, I discovered two gouges in the leather!! I immediately emailed my sale rep with my frustration and he accepted responsibility for the black marks but not the scratches. He said the transporter must have had something in his pocket because those marks were not there when he picked it up. He did accept blame for dirty interior but has not made any efforts to remedy the issue and refuses to accept responsibility for the marred drivers seat. I am completely disgusted with the state of this car and incredibly disappointed in the lack of customer service after the sale! I was really looking forward to this car and now, I don't even want to drive it. More

Unfortunately I had an airbag light go off that may be related to a recall issue with Chrysler so I took my Jeep in on a Friday at 0700 and ended up picking it up the following Wednesday at 10am. The rep related to a recall issue with Chrysler so I took my Jeep in on a Friday at 0700 and ended up picking it up the following Wednesday at 10am. The representative that I was working with didn't have the common courtesy to update me on the work of my Jeep. I HAD TO CALL EACH TIME. Then after part of the repair was completed I was told that the additional problems they were having were probably due to the recall. No big deal. I also asked that another part be repaired and I was told upon picking up my car that the part was on back order and that they simply removed the part and that it didn't have any effect (that remains to be seen as of yet). They lost my driver side mat and I found my travel cup thrown on the passenger side when I left it in the cup holder. For this service I paid over $500. So in all my Jeep wasn't fixed due to the recall that Chrysler hasn't addressed yet. They could've simply not have done the repairs at all and then just called me to pick up my car and tell me to wait until Chrysler had issued a solution. Instead part of the problem was worked on and I was charged for that. I asked for the Regional Manager's number and they didn't want to give me the information stating that they got a new manager two days ago and they couldn't give out that information. No biggie- I asked for the dealership's owner phone number and called and left a message regarding my customer service I received here. They had a almost a week to work out these issues and I ended up following up on getting information on my car. Impressive and shameful all at the same time. I intend on not coming back and would advise others to cautiously proceed when dealing with this particular institution. More

I called ahead to verify a ram 1500 with specific features was still in stock having seen it on the RAM Dealer Inventory locator. The internet sales representative confirmed the car was still in stoc features was still in stock having seen it on the RAM Dealer Inventory locator. The internet sales representative confirmed the car was still in stock. In fact I gave her the VIN and she went outside to eyeball it herself. I drove 25miles to the dealership and was presented with a completely different truck with only some of the specific features of the vehicle i wanted. They checked around but had nothing else suitable in stock. Then the manager said he found one identical to the one I wanted and would i care to do the deal and the car would arrive within 24 hours. Then 10 minutes later they realized this was the same i wanted but had actually sold the week previously. As the car they showed me was almost the same as the one i wanted i decided to work with the salesman (Malcolm...very good guy..professional, calm knowledgeable and courteous). After discussing the deal the manager appraised my car for trade in value and quoted 4000 less than KBB. I told the sales guy i wanted more, something close to the KBB valuation. The manager came over to "negotiate" he stood over me as I sat, told me I was being unreasonable, had very irritated body language and said he wasn't prepared to negotiate at all. He then walked off, no hand shake, no thank you or apology and left me feeling very unimportant to his business. Whilst the sales person himself was good to deal with I would never deal with this dealership again simply as I couldn't be bothered to deal with their negative sales manager again. I drove straight to palmer dodge in Roswell GA and drove out 2 hours later with a great car with KBB for trade in and a great rebate. They even followed me to the gas station and filled my new car up even though my trade in was only 1/4 full. The whole time in Palmer Dodge all staff were excellent, friendly and made me feel like my business was important! More

I had taken my 09' PT Cruiser to an emission shop for Tag renewal, and was told the my gas cap was bad(I had just replaced the cap less than 1 year ago). I went to the Gwinnett Chrysler Jeep (where I bou Tag renewal, and was told the my gas cap was bad(I had just replaced the cap less than 1 year ago). I went to the Gwinnett Chrysler Jeep (where I bought the cap) and asked for a replacement cap, Young Golf shirt Dude told me that that the cap had failed because of fumes in the filler pipe caused by my topping off the tank. HELLO?...the tank & filler neck are full of fumes ALL THE TIME! whether I top off or not, (besides I stop filling once the handle clicks). I went back a day later with my receipt (which was under a year old) and gave it to a older Golf shirt Dude (obviously been there longer) and he took me to the parts Dept. & replaced my cap free of charge. This type of inconsistency happens to me all the time at this dealership, last time I was there Golf shirt Dude told me they couldn't check my tire pressure because my hub caps were bolted on & they didn't want to break them, (thus was part of the 32 point safety check) if they didn't pull my hub caps, how could they have checked my brakes which was part of the safety check?(which was checked off!) BTW, I pulled the hub caps off by hand in the service write-up bay! do not go to these BOZOS! More

One would think that a business strives to satisfy the customer... not the case here. I signed a contract to purchase a vehicle with the agreement that the dealership would pay off the loan for my trade-i customer... not the case here. I signed a contract to purchase a vehicle with the agreement that the dealership would pay off the loan for my trade-in. I get a call from my loan company 2 weeks later stating that the check from Gwinnett Chrysler Dodge Jeep was $4000 dollars short! I called the dealership and the sales manager stated, "Yeah, we were going to call you..." Riiiight. The dealership refused to admit their mistake and conveniently the salesman that wrote the contract had been out since I called. Also, conveniently, the female staff that was supposed to double-check the payoff was not available... Long story, short, they tried to get me to sign a new contract to include the $4000 dollars. The only other option they gave me was for me to pay $4000 out of pocket! I got my trade-in back and the dealership had the nerve to give me a bill on the work they did to my trade-in! The store manage stated he was "frustrated and irritated" with me. This place is unprofessional. They do not value your business. They did not make any attempt to correct or even apologize. DO NOT purchase a vehicle from here. More