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Gwinnett Chrysler Dodge Jeep Ram
Stone Mountain, GA
521 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 521 reviews
July 02, 2013
The service rep was friendly and professional - kept me in the loop on timeframe, condition of vehicle, work performed and cost. Was in and out in about an hour - very quick! Great job, great customer se in the loop on timeframe, condition of vehicle, work performed and cost. Was in and out in about an hour - very quick! Great job, great customer service and fair price! Very satisfied overall!! More
by SHUGA415
Employees Worked With
Service Dept (not sure of name)
June 27, 2013
Wonderful experience! Great customer service and professionalism from Chris Bunting, Bobby in parts, and Renard, the porter! My hitch was installed and my spare key programmed, everything done as de professionalism from Chris Bunting, Bobby in parts, and Renard, the porter! My hitch was installed and my spare key programmed, everything done as described. Thanks! More
by lyndaweaver
Employees Worked With
Bobby in parts, Chris Bunting, Renard - porter
June 25, 2013
I had taken my 09' PT Cruiser to an emission shop for Tag renewal, and was told the my gas cap was bad(I had just replaced the cap less than 1 year ago). I went to the Gwinnett Chrysler Jeep (where I bou Tag renewal, and was told the my gas cap was bad(I had just replaced the cap less than 1 year ago). I went to the Gwinnett Chrysler Jeep (where I bought the cap) and asked for a replacement cap, Young Golf shirt Dude told me that that the cap had failed because of fumes in the filler pipe caused by my topping off the tank. HELLO?...the tank & filler neck are full of fumes ALL THE TIME! whether I top off or not, (besides I stop filling once the handle clicks). I went back a day later with my receipt (which was under a year old) and gave it to a older Golf shirt Dude (obviously been there longer) and he took me to the parts Dept. & replaced my cap free of charge. This type of inconsistency happens to me all the time at this dealership, last time I was there Golf shirt Dude told me they couldn't check my tire pressure because my hub caps were bolted on & they didn't want to break them, (thus was part of the 32 point safety check) if they didn't pull my hub caps, how could they have checked my brakes which was part of the safety check?(which was checked off!) BTW, I pulled the hub caps off by hand in the service write-up bay! do not go to these BOZOS! More
by dreamweaveratl
Employees Worked With
Golf Shirt Dude
June 02, 2013
One would think that a business strives to satisfy the customer... not the case here. I signed a contract to purchase a vehicle with the agreement that the dealership would pay off the loan for my trade-i customer... not the case here. I signed a contract to purchase a vehicle with the agreement that the dealership would pay off the loan for my trade-in. I get a call from my loan company 2 weeks later stating that the check from Gwinnett Chrysler Dodge Jeep was $4000 dollars short! I called the dealership and the sales manager stated, "Yeah, we were going to call you..." Riiiight. The dealership refused to admit their mistake and conveniently the salesman that wrote the contract had been out since I called. Also, conveniently, the female staff that was supposed to double-check the payoff was not available... Long story, short, they tried to get me to sign a new contract to include the $4000 dollars. The only other option they gave me was for me to pay $4000 out of pocket! I got my trade-in back and the dealership had the nerve to give me a bill on the work they did to my trade-in! The store manage stated he was "frustrated and irritated" with me. This place is unprofessional. They do not value your business. They did not make any attempt to correct or even apologize. DO NOT purchase a vehicle from here. More
by jojoann
Employees Worked With
Johnny Dixon
May 25, 2013
This is a great group of guys! They are well orchestrated and offer awesome Customer Service. I definitely see myself purchasing many more cars and buolfing a ling and healthy relationship with orchestrated and offer awesome Customer Service. I definitely see myself purchasing many more cars and buolfing a ling and healthy relationship with GCDJR!!! More
by Ilde97
Employees Worked With
Trevor Helsop , Trevor Heslop
January 02, 2013
Best deal in town. Blew away the other prices at other local dealerships. By far the best service I have ever seen at any car dealership. They gave me a great price for my trade and huge discounts on a ne local dealerships. By far the best service I have ever seen at any car dealership. They gave me a great price for my trade and huge discounts on a new 2013 Durango. Ask for Ron! Ill be back for my next car. Thank you guys! More
by Lporcello
Employees Worked With
Wes and Ron., Wesley Murdock
August 26, 2012
A few months back I brought my Dakota in for service and it wasn't done right so I brought it back and was waiting in the customer lounge while the problem was to be corrected. After waiting past closing t it wasn't done right so I brought it back and was waiting in the customer lounge while the problem was to be corrected. After waiting past closing time I looked into the service department and all the lights were off. Brad had forgotten about me and everybody went home. That was when Fred Davis managed the dealership. Enough time had passed, and a different manager was in charge so I brought the Dakota in for and unrelated repair, an erratic idle. I left the truck for almost a week and stressed to Chris that I wanted a good dianosis and repair - they had plenty of time to do it right, and I told him about my dissatisfaction from a previous visit. One would think they would go above and beyond to regain some trust. When I picked the truck up the idle was still rough, but I hoped it would smooth out when it warmed up. Long story short: the erratic idle was not repaired and the manager, Mike, refused to listen to the erratic idle without checking it in for an additional repair estimate. I had to take the truck to a mom and pop shop where the throttle position sensor was replaced - picked up the truck next day. Still runs great after hundreds of more miles. I will never go back and everybody else should drive a little further to find another dealership. More
by clayjohn
Employees Worked With
Mike, Brad, Chris
July 05, 2012
I have been with this dealer for 8 years now. Can't get a price over the phone for oil change. Hung up on me 3 times. Since the new ownership the service department is horrible with customer service. I a price over the phone for oil change. Hung up on me 3 times. Since the new ownership the service department is horrible with customer service. I use to prepay for oil changes and I know it's not offered anymore which is okay with me. I just want to know. I received a summer savings in the mail for 6 other dealers offering oil changes for $17.95. I was still willing to pay a higher price for Stone Mountain Dealer because it's much closer to me. I live off of HWY 78. But the customer service upset me so, that I will switch dealerships and begin going to Mall of Georgia. Their customer service is worth the trip. Advice: Please improve your phone customer service in the service department. More
by loyalcustomer8
Employees Worked With
Service Department
April 02, 2012
I dealt with Fred Davis, General Manager. I went into the dealership on a whim just for fun and he treated me like a serious customer throughout the entire process. I went to Carmax and found the SUV I was l dealership on a whim just for fun and he treated me like a serious customer throughout the entire process. I went to Carmax and found the SUV I was looking for with less options at a very competitive price and I went back to Fred and he sold me the same model with MORE OPTIONS for a lower price. The only knock I had was he had to assign a salesperson (Bernadette) to me and she was not helpful to me personally. I kept reaching out to Fred though and he was very responsive to my texts and calls and also made sure to follow up with me after the purchase. I would definitely go back and recommend people to go, with the caveat that you ask for Fred specifically. Not to say the other sales people are not good there, but since I felt very knowledgeable about what I was looking for I would have preferred a sales person who provided me with solid answers to my questions versus telling me how beautiful the car is and how she wished she could have one. More
by Aakash5983
Employees Worked With
Fred Davis
February 02, 2012
Wesley, and Stone Mountain Dodge in general, went out of their way to accommodate me during the buying process. I will definitely recommend them to my friends and family, and would definitely buy from them their way to accommodate me during the buying process. I will definitely recommend them to my friends and family, and would definitely buy from them again. The 2011 Durango rules, by-the-way. I haven't had my vehicle in for service yet, but expect the same level of Customer Service I received during the sales process. I will rate the Service Department after my first service. More
by jeffb100
Employees Worked With
Wesley Murdock, Wesley Murdock
