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Gwinnett Chrysler Dodge Jeep Ram
Stone Mountain, GA
533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 533 reviews
November 14, 2023
Worst dealership ever. My vehicle went into the shop 10/19 after it shut off while driving down the road with no warning lights. I was told the engine locked up from have 1 My vehicle went into the shop 10/19 after it shut off while driving down the road with no warning lights. I was told the engine locked up from have 1 qt of oil too much, as the oil was changed 4000 miles prior at another location. I paid for the tow to the other location where it was determined the engine was not locked up then paid for another tow back to the dealership, a week later I was told that the vehicle was with the technician I went the dealership and noticed my vehicle was in the same location as the tow truck dropped it off. Spoke with Service Advisor Neil, which was extremely rude as my service advisor was not in at the time. Fast forward now in three weeks after several times calling the dealership and getting no definite answer as they are unable to get a code from the vehicle from the diagnostic, my service advisor Cory and I speak the with Service Manager, Tina as she was to call me two days prior to the meet and greet. Cory proceeds to explain that the engine went from 1qt too many to 3qts. WOW that's all I could say at the time, if you don't know what's wrong with the vehicle just say that. They have no loaner and there was no assistance with locating any rentals stated the service advisor; and for the staff stating, "I understand" was like putting salt on an open wound. Approaching one month and still no Transporation as they can't seem to find what's wrong with my vehicle.! Let's Keep in mind the vehicle has TWO Mopar warranties. More
by Wayne
Employees Worked With
Corey McDaniel
October 24, 2023
Ali is the best tech ever and always takes time to talk to me about my truck. He looks out for me and the dealership. I find all of the service advisors to be knowledgeable and courteous. Between them a to me about my truck. He looks out for me and the dealership. I find all of the service advisors to be knowledgeable and courteous. Between them and Ali I will continue to be a customer as long as they are there. More
by Willn01
Employees Worked With
Neil, Chaz, Tiffany, Cory, Ali
October 06, 2023
Estamos muy agradecidos mi esposa y yo por el día de ayer, luego de la compra del Jeep Compass 2023. José del VIP Exchange fue de gran ayuda,así como a Wesley Murdock, los cuales en todo momento fueron ayer, luego de la compra del Jeep Compass 2023. José del VIP Exchange fue de gran ayuda,así como a Wesley Murdock, los cuales en todo momento fueron muy amables, transparentes y profesionales en todo el proceso de compra de nuestro vehículo.Muchas gracias. More
by Robertofibanez
Employees Worked With
Wesley Murdock
July 18, 2023
Worst dealership ever. Takes forever to fix your vehicle and you lose so much money worrying about rentals while they take 8 weeks to find a problem! Takes forever to fix your vehicle and you lose so much money worrying about rentals while they take 8 weeks to find a problem! More
by Wayne Murray
Employees Worked With
Trevor Heslop, Ralph Monroe, Malcolm Redd, Rodney Head, Wesley Murdock, Mike Peay, Farimang Ceesay, Richard Jucks, Ray Kyle, Ozzie Negron
June 26, 2023
Recently bought an electric jeep sahara from GCDJR and our sales agent, Jared, went above and beyond. We live in South Carolina and he went out of his way to send videos of the vehicle prior to us making our sales agent, Jared, went above and beyond. We live in South Carolina and he went out of his way to send videos of the vehicle prior to us making our final decision, and he was very prompt in responding to the many questions we had. I highly recommend Jared at GCDJR. More
by courtneychannell
Employees Worked With
Jared Jackson
June 21, 2023
ali Riaz is a great thorough and patient memechanic. I always feel safe and glad when he is at work when i bring my car in for service. He takes the time to eplain to me when i have questions. He is als I always feel safe and glad when he is at work when i bring my car in for service. He takes the time to eplain to me when i have questions. He is also always happy and smiling. I am happy I have someone I can trust. thanks mr. Ali More
by felisha_2johnson
Employees Worked With
ali riaz
June 20, 2023
Read our review. ...never again! The service department and more specifically Austin the service manager were horriable, dishonest,failed to communicate, etc.We took ...never again! The service department and more specifically Austin the service manager were horriable, dishonest,failed to communicate, etc.We took the car in 2 months ago and just got it back last week. We took it in because it was overheating and wanted to have it looked at. We were told it was an engine issue based on other cars they had seen like this not because they had yet to look at our car. They also told us it would take to many labor hours to break the engine down to see if the warranty would cover it, but that they just knew it was the engine. When we asked for them to break it down because we had purchased the warranty they again told us more than likely it wouldn't be covered and it would take to many hours to do such. My husband had a friend who is a professional mechanic come ask some questions regarding tests they had done and it was told to.us they had not done those tests and and so we took it off the lot to have a friend do the tests that the dealership said it hasn't and wouldn't do. We eneded up returning the jeep back to the service department to get the service done by the warrenty after our friend said he didn't believe it was the engine but if we wanted the warrenty to cover it to take it back. We paid the $1200 to have the engine broke down like it was asked the first time. We then received several calls from sales men asking us to call the bank to have the jeep repossessed and take a hit on our credit buy they would go ahead and approve a new loan for us to purchase a new vehicle. All of this before we even knew what had happened to the car. In the mean time we were told by Austin it would be 2 days and we would know what what going on with the car. A week and half later they still had not broken it down and when they finally did they called and said it was NOT the engine. Austin accused my husband of taking it off the lot and not trusting the professionals to do their job, but here the professionls are telling us it is without a doubt the engine and it would take to long to repair but then call reporting it is in fact NOT the engine and instead a water leak and needs a radiator flush. They will call in the morning and let us know when to pick the car up. The next day we get a call saying when they turned it on all the dash lights lit up. and asked if that was happening when we dropped the car off? The short answer was no and we were told we would then have to wait on warrenty to approve it. A week later we were told it was approved and they would have it back shortly. We ended up getting the car back 5 days before we left the state needing the car. Never once was a rental car offered. We eneded up asking for one ourselves a week before we got the car back. I ended up calling and speaking to Roosevelt Adams, the GM, of the company and he was quick to side with his service manager telling me he is not sure what run around I was getting. He never did call again to see if the problem was resolved. The saving grace of this company was the kind lady who helped with the rental and the customer service tech in the service department. Never have we had more incompetentance, laziness, dishonesty, or lack of people who were able to do their jobs correctly. The only reason we had the job done there is because of the warrenty. A warrenty they sold us. We will never buy a car with them again, and frankly Austin should not have the position he has. More
by bmm1216B
Employees Worked With
Austin
April 06, 2023
Five star? you mean 1 star or less. if you buy a car there and take it back for service you better have a watch full of time and a pocket full of money. The you mean 1 star or less. if you buy a car there and take it back for service you better have a watch full of time and a pocket full of money. The service manager austin kenner likes to call you up and tell you how your problem is not covered on the lifetime warranty and you will have to pay a huge fee. I guess its their way of making sure you will never come back to buy another one. Buyer beware. More
by Former Dodge customer.
Employees Worked With
austin kenner likes to argue with customers.
March 27, 2023
Anita was so helpful and responsive in finding a compact suv that best suited my needs and was within my budget. Brandon made sure the transaction went along smoothly and arranged to have my vehicle transfe suv that best suited my needs and was within my budget. Brandon made sure the transaction went along smoothly and arranged to have my vehicle transferred from another location in the same day which was quite a pleasant surprise. They’re an awesome sales duo all around and I’m happy with my purchase and the service I received. More
by journeywithin
Employees Worked With
Brandon and Anita
