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Gwinnett Chrysler Dodge Jeep Ram
Stone Mountain, GA
534 Reviews
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Showing 534 reviews
December 05, 2016
Service Center Woes My husband and I bought a 2016 Ram from this dealer in September. At that time, we were advised we had a series of free oil changes so this afternoon My husband and I bought a 2016 Ram from this dealer in September. At that time, we were advised we had a series of free oil changes so this afternoon my husband stopped in to have the first completed. When he checked in with the service department, he was told it would take 30-40 minutes to complete. An hour and 20 minutes later, he approached the clerk to find out what was taking so long. After a period of time of the service tech trying to even locate the truck (at first the tech thought he forgot to turn in the invoice, then thought he had lost it, then thought the truck was in the lot, then finally "found" it), he was told that the system updates were still running and had about 10 more minutes. A system update was not requested nor did anyone verify with my husband that this could be performed. Two hours after first checking in, the truck was finally finished. No apologies for the length of time, no apologies for losing the truck, no apologies for me having to reschedule an already existing appointment that my husband was to accompany me to because his entire afternoon was spent at your dealership when it should have been 30-40 minutes. And we still have no explanation as to what kind of system update was performed on a 2 month old truck and why. More
by Kittypants
Employees Worked With
William Maddox
October 05, 2016
Bad first time car buying experience! Wanted to buy a car at this dealership. I am particularly disappointed with the way the finance guy handled my financing, I feel deceived me. He firs Wanted to buy a car at this dealership. I am particularly disappointed with the way the finance guy handled my financing, I feel deceived me. He firstly assured me he would do a soft enquiry on my credit to give me an idea what rates I can get from his dealership.It turned out to be a hard enquiry from GWINNETT CHRYSLER DODGE. I had come with my pre-approval which was better than what he was offering. My credit score dinged. I informed the sales guy I was displeased with the finance guy who eventually came back informing me I needed a cosigner after checking with two other financers because according to him I haven't demonstrated a history of mix of loan. I feel he was making it difficult since I refused his rate offer the previous day. I didnt get a sense of value for customers in his dealings. Bad for this dealership! This dealership need to look into practices by this finance guy he is not courteous at all, wish I read reviews on this dealership! Sales person Tracey Farrell was good and professional however the finance guy is whom my complaint is for but I don't recall his name. More
by Bd
Employees Worked With
Sales- Tracey Financeman- dont recall
April 12, 2016
Horrible ongoing Service I took my Vehicle in for preventive maintenance. I was invoiced 1200.00, for a tune up and a full inspection of my vehicle. The tune up did not includ I took my Vehicle in for preventive maintenance. I was invoiced 1200.00, for a tune up and a full inspection of my vehicle. The tune up did not include wires only spark plugs. My husband spoke with a manager and he had me bring the vehicle back to put wires on it at no charge. 3 days later, my engine light came on. I took my vehicle back and was told my solenoid harness was bad and it would cost me 600.00. I then called the General Manager Mike Thames and expressed my concerns. I explained to the general manger that I felt my vehicle might have been purposely broke. Mike said he would investigate the situation. He called me back and said he could not prove my accusations incorrect and that they would pay for the service if I paid for my rental since my vehicle was in the shop for a week. I agreed. Now today exactly one week later, my radiator is busted and leaking. The service adviser suggested bringing my vehicle back so they can check it out. They were supposed to check it on the first visit, just a month ago. More
by Tara Morgan England
Employees Worked With
Andre, Chris, Brad and Mike Thames
March 03, 2016
Professional,Honest Dealership This dealership is a very honest and professional business. I would highly recommend buying another vehicle from this dealership and ask for Ceesay he This dealership is a very honest and professional business. I would highly recommend buying another vehicle from this dealership and ask for Ceesay he is the best. More
by jeeplife123
Employees Worked With
Mike,Ceesay,Dante
February 28, 2016
Done with this dealership! After three repeated trips to fix the same problem and thousands of dollars in service charges plus frustrating conversations with dealer, I took my After three repeated trips to fix the same problem and thousands of dollars in service charges plus frustrating conversations with dealer, I took my grand Cherokee to another dealer to finally get it fixed. So discouraged by my experience and repeated promises to get it right, I just sold my Jeep and will never buy another one. Highly recommend driving right past this service department! More
by Frustrated and done
Employees Worked With
Service
February 06, 2016
Out rat the rats Justin Oliver and Trevor Heslop love to make it sound like you got a good deal but once you get to the business managers office, watch that paperwork. Justin Oliver and Trevor Heslop love to make it sound like you got a good deal but once you get to the business managers office, watch that paperwork. The little rat guy in there with those beady little eyes will try everything he can to stick a bunch of unwanted extras into your deal. This can add up to thousands. His favorite trick is putting his hand or pen over strategic areas of the paperwork you are signing or covering it up with other pages. Pro tip: get your financing arranged in advance, but when you show up to buy the car, lead them on to thinking you are gonna finance the car with them. They will give you a better deal because they will jack the rate by a couple of points for a nice kickback. xxxx, fill out the credit app to make it look like you are serious. When you get to signing the paperwork, take a look at the APR on their contract. If it is higher, say nah and bust out your bank check or pre approval letter. DO NOT let the rest of the paperwork leave the table, they will try to add some fuzzy math to make a bigger profit out of you. Also, do not pay for any extras, just say no to service contracts, wheel protection, window etching or Mr. Pope's next fishing trip. More
by wespopehasheaphys
Employees Worked With
Trevor Heslop, Art Pope, Justin Oliver, Weasel Guy, Rat Fink
December 30, 2015
Service department is rude Brad, the service director, is unprofessional and rude. Called to schedule an appt for a Jeep Patriot that is leaking like it doesn't have a roof. Wa Brad, the service director, is unprofessional and rude. Called to schedule an appt for a Jeep Patriot that is leaking like it doesn't have a roof. Was generally unconcerned and compared the severity of my issue (and how they deal with it from a business perspective) to a paint job. Having 2 inches of standing water in your spare tire well is not the same as a paint job Brad. Will go elsewhere and not consider this dealership for either future vehicle purchases or service. More
by Mwen
Employees Worked With
Brad
November 21, 2015
Most pleasant experience If u need a car, I would suggest u go see Trevor Heslop. He is thoughtful and knowledge of the products. He greeted us, sat us down, got all our infor If u need a car, I would suggest u go see Trevor Heslop. He is thoughtful and knowledge of the products. He greeted us, sat us down, got all our information. Pulled up the vehicle we spoke about, did a wonderful walk around, and got us in and out in two hours. He is the man. More
by Cowboys dallas
Employees Worked With
Trevor Heslop
October 19, 2015
Experienced terrible service when taking my 2012 Dodge Ram i On 9/29, I contacted several Dodge Jeep dealerships over the course of two days to see who could get my 2012 Dodge Ram in the repair shop as quick a On 9/29, I contacted several Dodge Jeep dealerships over the course of two days to see who could get my 2012 Dodge Ram in the repair shop as quick as possible, as the truck was experiencing some issues with the engine (engine light came on). On 9/29, after speaking with Mary in the Service Dept at the Dodge Jeep on US-78, I was told to come in that day for a diagnostic test and it would only take a day. I dropped the vehicle off at 5:55pm and placed my information along with keys in the dropbox for Craig to look at the morning of 9/30. After two days of calling and calling, I was told they hadn't had a chance to diagnose it, but would on 10/2. I called on 10/3, and was informed by Brad, they had been diagnosing it for several hours, but couldn't figure out what was wrong. Finally on 10/5, I was informed the truck needed a fuel pump (ONLY). The parts had to be ordered, but they should be in by 10/7. After calling the entire week of 10/5, I was told the parts had not come in, and they couldn't tell me when my truck would be ready. Finally on 10/13 after calling everyday, because the manager wouldn't call me unless I called him, I was told they were working on the truck and it would be ready on 10/14. However, on 10/15, Doug the service manager told me (after I reached out to him for an update) that the throttle body also needed to be replaced. Why this wasn't determined with the first diagnostic test that took 3 days?Not sure! Also, we will need to pay for spark plugs when I just had new plugs put on 9/29 which I purchased myself the same day the truck went into the shop. So needless to say, I had to pay for a rental for 2 weeks, which is every expensive. Now when it is time for me to submit receipts for reimbursement to the warranty company, I was told I would only get $100 back although the max is $250. After speaking with the Claims Dept, I was informed based on the guide that determines how long repairs should take for my truck, which is 6.20 (equates to 2 days), that is why I am only getting $100 back. However, the truck was in their possession for 3 weeks, which means they were working on other cars as well as mine. Basically being greedy! What was my purpose of making an appointment? When I called other shops such as the one in Mall of Georgia, I was told on 9/29 they couldn't get me in until 10/4, and now I see why. They were being honest, so when I did take my vehicle in, they would give it the attention it needed. And to make things worse, when I picked up the truck today (10/15), I noticed it is still driving weird and stalls a little when turning the key over. I took a video, sent it over to the Service Manager Doug, however, he stated he couldn't hear the video. After $480 to the rental company (enterprise) and $454 to the repair shop, I need to be reimbursed more than $100. It is evident this shop needs more people or time management skills, as this shouldn't happen to me or anyone else. Instead of telling me the truth, and saying it would be a certain time before they could look my vehicle, they lied to get my truck in the shop so they could get money off of it, and I am highly upset! I will go the every news station I have to, so no one has to go through what I went through. UPDATE: Contacted GM Mike Thames on 10/19, and he tried to explain the repairs took 20 hours to fix the vehicle, which was covered under factory warranty. However, he was confused on what I paid for as well. The invoice does not break down what me as the consumer paid for. Based on the invoice, Mike was under the impression I had a deductible with the extended warranty company, which I do not. So, as a GM who works there, if you can't understand the charges, then how can I? More
by CandisKelly
Employees Worked With
Mike Thames, Doug-Service Mgr
October 07, 2015
Horrible I wouldn't advise anyone to purchase a vehicle from this dealership. I purchased a vehicle that was "Gold certified" and the vehicle broke down on me I wouldn't advise anyone to purchase a vehicle from this dealership. I purchased a vehicle that was "Gold certified" and the vehicle broke down on me in the middle of the intersection the day after I bought it. I took the vehicle back to them and they kept it for a week. After I got the vehicle back and drove it for another week the vehicle broke down on me again in the middle off the intersection in downtown Atlanta on a Friday night. I then asked to be placed into another vehicle of the same year and same proce all would well. However, a vehicle of the same year and price would cost me another $160 a month in price per month. How is that possible?? More
by eg1186
Employees Worked With
Mike Peay
