Gwinnett Chrysler Dodge Jeep Ram

Another dissatisfied customer lied to and then ignored The sales experience was good until it came time to deliver on the negotiated deal. Basically I was lied to by the salesperson Giovanni and then compl The sales experience was good until it came time to deliver on the negotiated deal. Basically I was lied to by the salesperson Giovanni and then completely ignored by the sales manager Roosevelt. I am still without the items negotiated during the sale and been told they would not honor their agreement with me??? Even the receptionist would not transfer me or give me her name so I at least know who I was speaking with. That demonstrates extremely poor customer service and a tell them what they want to here and then ignore them when they don't deliver mentality. I have asked that Mike Thames contact me to resolve without further disappointment. However that has not happened yet. The only person in the organization that has been helpful is Jon Oglesby at the Ford Service center, he knows and understands good customer service and I thank him for his wiliness to facilitate a solution. More

Excellent Service and Sales I previously purchased a vehicle from GCDJR and was returning for routine service when I fell in love with a new Challenger. Long story short, Chris D I previously purchased a vehicle from GCDJR and was returning for routine service when I fell in love with a new Challenger. Long story short, Chris Daugherty and his team got me a great deal and were extremely easy to work with! I’m loving my new car and the fantastic experience at GCDJR! More

Tire fixed in a pinch! I called service from the road as I was traveling in my motor home towing my jeep Sahara. I told the person that I spoke to I was looking sing air on I called service from the road as I was traveling in my motor home towing my jeep Sahara. I told the person that I spoke to I was looking sing air on my right front tire. She said come in and ask for Jeffrey. I arrived was pointed in the right direction. I was greeted by Riaz Ali who asked what he could do for me. I told him the situation he asked if he could bring my jeep in have a seat in the waiting area. He checked out my problem immediately removed a screw and plugged the tire. What started out as an stressful situation was handled with reassurance and confidence. More

A Service Department Beyond A 5 Star of Excellence. My name is Robert Mullings. I moved to Atlanta in 2010,and since that time I have carried my 2005 Dodge Magnum for service to various Dodge Dealership My name is Robert Mullings. I moved to Atlanta in 2010,and since that time I have carried my 2005 Dodge Magnum for service to various Dodge Dealerships around the Metro Area. However, Gwinnett always stood out as the dealership that not only cared about their buying customers, but also the ones they serviced. I recently went through a 6 months ordeal of trying to replace and install a new engine for my Magnum. What should have been an easy process, turned into a nightmare. However, I took my Magnum to Gwinnett, and met Chaz my Service Writer and Brad their Service Manager, and my anxieties were quelled because we spoke the same language towards Excellence In Auto Repairs. I was then introduced to Nerman, who in my 40 years of meeting and working with auto service techs, is the finest at his craft of fixing and repairing all Dodge, Chryler & jeep Automobiles. He and I hit it off from the beginning because he was meticulous in his workmanship as I was in the care towards excellence for my car. Despite the many hurdles and problems that we went through trying to get the process of installing a working engine, they remained constant in their dedication toward making sure that no stone went unturned in completing this process. In today's world mostly everything is driven by Money, and its hard to find Employees that care about the product the way an owner does. So, I am extremely grateful that Gwinnett Dodge/Chryler have these three individuals working with them, I was able to pick up my Dodge Magnum this weekend, and it drove like a new vehicle. I Thank Brad For His Help. I Thank Chaz For His Excellence As A Caring Service Writer /Manager, and I Thank Nerman for The Excellent & Meticulous Work He Did On My Dodge Magnum. We need more people like these in this world. Thank You Again For Your Dedication Towards Excellence. More

Great buying experience Thank you Randy and Royce for a painless purchase of my Ram 2500. From test drive to signing on the dotted line, smooth. Thanks again. Thank you Randy and Royce for a painless purchase of my Ram 2500. From test drive to signing on the dotted line, smooth. Thanks again. More

Watch your paperwork! If you are unlucky enough to be buying a car here, make sure that you watch the "business manager" like a hawk when signing paperwork. Things magical If you are unlucky enough to be buying a car here, make sure that you watch the "business manager" like a hawk when signing paperwork. Things magically appear and get buried into your financing... like wheel protection and other junk. If you are smart, get your own financing and sell your trade to an auto buyer, these guys will convolute the paperwork and cram something in there. After confronting management and even the owner, it was determined that this place is shady. I should add that you should never buy an extended warranty or any type of protection package from these guys and avoid all Pope dealerships at all costs. Most, if not all of these other reviews clamoring about a specific sales person are fake. These guys cannot keep a sales guy for more than a few months before they quit because or get fired because they are too honest. More

Otis Terrell best salesman I've ever dealt with. I was looking to purchase a vehicle and when I tell you Otis Terrell know his stuff. Wow! Friendly and very knowledgeable guy. Because of him I would I was looking to purchase a vehicle and when I tell you Otis Terrell know his stuff. Wow! Friendly and very knowledgeable guy. Because of him I would recommend this dealership to everyone I know. More