Gwinnett Chrysler Dodge Jeep Ram

Up in the Air I am in the military as a Drill Sergeant and traveled a few hours to Gwinnett Chrysler Dodge Jeep Ram. I found the vehicle I wanted online and when I I am in the military as a Drill Sergeant and traveled a few hours to Gwinnett Chrysler Dodge Jeep Ram. I found the vehicle I wanted online and when I went to the dealership initially the sales representative said I wouldn't have enough to purchase the vehicle. After reassuring him I did and showing a draft from my credit union he was more cooperative. After going through the back and forth of a normal transaction I guess I got my vehicle. I just received my registration and tag in the mail a week ago. The registration expires in October instead of February, which in the state of Georgia is the time frame registrations are due to renew. After contacting my local registration office I was told the issue was that the dealer applied under a commercial account instead of an individual account and that was the reason I have the erroneous expiration date. I was then told the only fix has to take place back at the dealer in which they need to reapply for the registration to be corrected properly. I contacted Gwinnett dealership on a Monday. The secretary asked how can she direct the call I told her my situation and she asked with an attitude if I know who I need to talk to. I asked for whichever department handles registration and titles. After redirecting I spoke with the representative a woman who deals with registration. She said she would contact the Georgia office to get it corrected and said she would have to call them so she would give me a call back as soon as she spoke to someone. After waiting the entire day I called back and she then said she would have to had waited for 3 hours to speak to someone about it. So basically she didn't do anything to correct it! She then stated she would try to contact my local office to find a workaround. Again this is Monday...I went all week and contacted her again on Friday and she stated she tried to get in touch with the lien holder to correct it and they wouldn't help her because she wasn't the customer and she gave me the number to the lien holder and told me to call her back after she got it corrected. I contacted the lien holder and upon verification of my identity for my account my social and address weren't even correct in their database. Another indication that the dealer has messed up! They told me to send in the info for my registration and after I did a woman from titles for the lien holder called me back and said I'm sorry but this is definitely a dealer issue and has nothing to do with the lien holder. She then stated she attempted to call Gwinnett dealership though to help the dealer try to fix the issue. The first call she said she was speaking to the woman for registration and she was hung up on. She called again and they switched her to parts department and when parts switched her back to registration she got the voicemail immediately. Apparently the registration department particularly DEBRA does not or cannot effectively do her job. I called back again and asked to speak to a manager. I was transferred to a manager I guess but after speaking with him and telling him my situation he asked was I military? I said yes and I had to travel in order to get the vehicle in the first place. He then tried to downplay my issue saying "Well if you're military it only costs $20 to renew anyways and it sounds like you're doing a whole lot for a little situation". I told him that was not the principle of the situation and that I paid over $50K for a vehicle and another $2500 for registration and that it should be correct. I should not have to go through this every year through registration with Georgia because my DOB does not correspond correctly and this vehicle is not for commercial use it was purchased as a personal vehicle. The manager still has yet to call me back which he assured me he would. Apparently the employees from the dealership are only there to take your money and not provide any customer service in between or afterwards. I would not recommend this dealership to anyone in the future, especially my Military Service Members asking where I purchased my truck from. They've just lost a lot of future business from us! More

Not true to there word My son had found a Jeep Wrangler that he was interested in. Went back and forth via phone, email and text. I personally sent them an email saying were My son had found a Jeep Wrangler that he was interested in. Went back and forth via phone, email and text. I personally sent them an email saying were we needed to be on the trade in amount and the new car purchase. Soon after they emailed my son saying can you come tonight we can make it work. We drove over an hour and 15 minutes on Memorial Day to only get our time wasted. The amount was about $5,000 less than what they said they could do! Just plain ole bad business practices! I’m sure a lot of people would maybe just suck it up after traveling that far but I choose to warn as many people as I can to just stay away! More

Don't believe the low price Got a few complaints about the dealership but I think its industry-wide in their pricing. The vehicle is perfect for me and it runs like a dream. No i Got a few complaints about the dealership but I think its industry-wide in their pricing. The vehicle is perfect for me and it runs like a dream. No issues yet about it as of this writing but beware of when any dealer that advertise their prices. This Jeep was the cheapest out of 5 that I had my eye on from other dealers within a 75 mile radius of where I live. Go there with that Internet price printed in hand and the salesman says that it was contingent on me getting financing through Chrysler. Aint that a xxxx!! I couldn't get any of the incentives Chrysler had even though I had a blank check from my Credit Union from the girl who did my loan application for the blue Jeep I bought 13 years ago. She had gotten me a seriously low rate at 2%. Chrysler had a rate between 5-6%. No brainer. I stuck with my CU and paid the $3000.00 more. My last thing I told the salesman is that I'm blasting this on Google and all over social media. I'm sure this is a practice for all car dealers. Now even though I bought this Friday, they have even lowered the price another $100 even though its not there. Its all about getting you into the dealership. More

Customer Service My husband took my car in for a “free” oil change today and waited 3 plus hours to get serviced. When he talked to the rep an hour ago he said it was My husband took my car in for a “free” oil change today and waited 3 plus hours to get serviced. When he talked to the rep an hour ago he said it was coming in shortly. Apparently one of the techs moved it down the hill instead of pulling it in, so hes just sitting there getting lapped by people that showed up after him. I called and was hung up on the first time and then told this is typical for Saturday timing. If that is a true statement there is an issue with efficiency in your service department. I will be escalating to corporate and not returning. If service department is unable to handle an oil change in timely manner than clients who purchase cars there should be given oil change certificates to their places of their choice since obviously they can not handle it onsite workload. More

Best customer service ever It was an honor to work with Jamel Talbert at this dealership. Time management was excellent because it only took an hour and 15 minutes to get everyt It was an honor to work with Jamel Talbert at this dealership. Time management was excellent because it only took an hour and 15 minutes to get everything process for my new beautiful dodge charger. I highly recommend you guys asking for Jamel Talbert for his wonderful service. More

2018 Jeep I want to personally thank Mr. Davis for helping me make my first big girl purchase. He helped me understand the process of purchasing and helped fulf I want to personally thank Mr. Davis for helping me make my first big girl purchase. He helped me understand the process of purchasing and helped fulfill me getting my dream car. I highly recommend speaking with Mr. Lee Davis to help you buy your next vehicle, or share the same first time big girl purchase with him and the dealership. More

Service center issues, prices way too high for labor I want to share with you a visit we had to the service department today 3-18-19 for our Jeep Wrangler Sport and why I encourage you to select other op I want to share with you a visit we had to the service department today 3-18-19 for our Jeep Wrangler Sport and why I encourage you to select other options for your business. Long read but worth it if you want rates, numbers and service/sales tactics The Jeep was brought in for a check engine light that came on this is weekend. I have a diagnostic tool at home to review the code and it came up P0404. I did the basic troubleshooting for it and determined we needed a new EGR Valve (common for this vehicle). We went online and had scheduled a service appt for today. This is where the ripoff starts. When we arrived I tell them we are looking to have the EGR valve replaced that we submitted the online appt for. Before getting to that they wanted to talk about getting new tires. Sure, one tire most likely needs replacement but we were going to swap that with the unused full sized spare during a tire rotation. The Service Advisor Team (2 reps at this point) told me the tires we had were (crap) and that they had a special to get new ones. I told them if the tires were (crap) we bought them here a few years ago and have had our oil changed here so then your business sells (crap). He acknowledged they sell (crap) and had better tires now to offer in an attempt to sell us stuff before we got to the reason for the visit. After a few moments of having them tell us we need tires, an alignment to find the cause for the wear (the wear is caused by our 's steep concrete/gravel driveway) we got to the point where they would finally write up an estimate. Unfortunately, the estimate they wrote up was for the tire rotation (which we wanted) and a diagnostic. Today, $170, which the $160ish diagnostic, whichwhich be used towards work if we had it done there, and like$10 for rotation. A little extra work and $$$ if you ask me considering I asked you to change the EGR valve to begin with. Was told they would look at it and get back with us in a few hours, so we left. Later this afternoon we get a callback. Price for EGR valve $800+ ($200 parts and 3.5 hours labor at $158/hour labor!!!). That's right, $158/hour labor. Google typical mechanics rates and they are almost double average. Then they recommended a whole bunch of other stuff to go on top, including tires, alignment, etc and we were over $1100+ now. Sure, we would get the $160 credit for diagnostic mentioned above towards this total BUT their website says under SPECIALS that they have free diagnostic. When I brought this up they said this was basic code search (which I've already done) and that they were digging in deeper to figure it out (which it turned out to be EGR valve I said at the beginning). I told them they were high on all accounts. The parts themselves are no more than $100. The labor hours are close to the range I thought it would be but once again who charges $158/hour in mechanical labor??? Check the part online. I found 4 brand new at $99 or less. YouTube the repairs, a little tedious but nothing a tech (not even a full mechanic) could do. They then said they'd discuss with management to see what they could do. A few minutes later they came back that they'd offer 10% off, thus EGR replacement now $720+ (net $560 after credit). I told them no thanks to EGR valve, I'll find it cheaper, but they could do the rotation and swap out the one front tire with the spare while doing. Figured this was fair since the oil changes had been there for years (8 or so) and the tires were bought there and this should've been done before we got to this point. They REFUSED service. Now they said they didn't feel it would be safe to rotate tires. Huh?? But, BUT, they'll still charge me the approx $160 diagnostic fee confirming what I told them at the beginning. Hmm. And that is why we are here. We are picking up our vehicle tonight without any service donedone encourage you to shop elsewhere. Don Jackson DCJ in Union City is great. There are even 2 in NW Atlanta (Palmer and another) I'd travel to vs ever coming back to this one again. Hope this helps, More