Gwinnett Chrysler Dodge Jeep Ram

Good Salesmen I enjoyed working with the salesman that I dealt with. He did a good job and was helpful The only downsides were the used truck warranty offered was I enjoyed working with the salesman that I dealt with. He did a good job and was helpful The only downsides were the used truck warranty offered was too expensive and I didn't care too much for the person from the management team that came and spoke with us. More

Awful Service Department! I had tire service performed here and it was an awful experience, and I do not recommend these guys! One of my tires needed to be replaced due to a I had tire service performed here and it was an awful experience, and I do not recommend these guys! One of my tires needed to be replaced due to a puncture and the technician put the replacement on backwards, and also didn't put the tire valve stem cap back on. I had to return THREE times to get these acknowledged and fixed and here's the kicker....the technician that had to fix their mistake pissed and moaned about it in front of me. I guess I'm sorry my patronage was such an inconvenience to them. This was the first impression they gave and I WILL NOT BE BACK!!! More

Exceptionally poor and frustrating customer service I attempted to book an appointment to have a repair done. The long wait times resulted in having to drop before my call was answered, as I was at work I attempted to book an appointment to have a repair done. The long wait times resulted in having to drop before my call was answered, as I was at work and kept trying in the course of an afternoon. On the fifth and sixth attempt, I was dumped into voice mail, and finally left a message to be contacted. Nothing. Later I did the online chat, where someone (a bot?) collected my information and I was promised someone would contact me. 24 hours later I was still waiting. Today I called, and after additional long wait times I zeroed out to the receptionist. I asked for the service manger and was transferred to the same phone queue that has proven unsuccessful. Called back and emphatically asked for the service manager (apparently named Brad) and the line was finally answered by Austin. I explained the situation and he promised to transfer me to the right person. A few minutes later the phone was answered, and as I was explaining I needed an appointment I was abruptly hung up on. I don't know why this process is so disfunctional for this dealership and booking a simple service appointment should be so frustrating. Given that service departments are key profit centers for dealerships, you would think they would have optimized the ability to bring in new customers. I bought my Jeep at Gwinnett, and thought it would be reasonable to have it serviced there, but I will just give my business and referrals to others. More

You wont get best price for trade in Been to several dealerships before coming here. Was excited on average been offered 16000 for our trade in at the other dealers came here and they bra Been to several dealerships before coming here. Was excited on average been offered 16000 for our trade in at the other dealers came here and they brake the linkage on the 4x4 and low ball us at 12000 afterwards. We fixed it for 10 dollars no where near the 4000 cut off trade. We loved a van but will find it elsewhere More