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Gwinnett Chrysler Dodge Jeep Ram
Stone Mountain, GA
521 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 521 reviews
February 21, 2020
Had a great experience buying my Jeep here and have continued with the service department. At my most recent visit, service representative Austin helped me navigate a difficult third-party warranty cla continued with the service department. At my most recent visit, service representative Austin helped me navigate a difficult third-party warranty claim with success and even gave me a discount on the items that weren’t covered. More
by Jeff
Employees Worked With
Austin Keener, Wesley Murdock
February 20, 2020
Outstanding customer service from James and Perry!! I traveled from Charlotte and it was worth the trip.. No hassle straight talk and they went above and beyond. Thank you James and Perry! traveled from Charlotte and it was worth the trip.. No hassle straight talk and they went above and beyond. Thank you James and Perry! More
by Kat
Employees Worked With
James Baker, Perry Whaley
February 20, 2020
The service was great. Answered all the question about the van we had. They were very friendly. Didn't take long to get the paper work signed. the van we had. They were very friendly. Didn't take long to get the paper work signed. More
by willanddesiree
Employees Worked With
Wesley Murdock
February 19, 2020
A very professional, prompt and thorough service. A very warm and comfortable environment. My classic Chrysler was treated with respect and care. Ms. Stephanie in particular was warm, friendly and knowledge warm and comfortable environment. My classic Chrysler was treated with respect and care. Ms. Stephanie in particular was warm, friendly and knowledgeable. Great job guys. More
by the_beasley30087
Employees Worked With
Ms Stephanie in service
February 18, 2020
John and Austin were exceptionally friendly and helped with all my needs. Thank you! However the older guy (African American) who directs and pull cars around need a little customer service training. I sa with all my needs. Thank you! However the older guy (African American) who directs and pull cars around need a little customer service training. I saw him knick my car door with another car. More
by Berock2008
Employees Worked With
Richard Jucks
February 18, 2020
Ms Stephanie help was excellent, The service I received was beyond my expectation. I first went to the dealership In Conyers where I now live.and they couldn’t help me, so I decided to return to the dealer was beyond my expectation. I first went to the dealership In Conyers where I now live.and they couldn’t help me, so I decided to return to the dealership in Snellville. where I brought my car. II came in because my engine light was on and I was greeted by Ms Stephanie with a warm smile and she explain to me all the codes and what needed to be fixed and she even told to about a recall on my car that I was unaware of. To top it off she put me in a longer car so I could leave to get some food while my car was being fixed. No matter how far I live I will always come back to Snellville where I get excellent service with a smile and a car wash😀 More
by Tammie
Employees Worked With
Stephanie Johnson
February 16, 2020
Overall I think the service was excellent. The service attendants were friendly and they explained everything to me before the process took place. They offered service within the time range of the stores attendants were friendly and they explained everything to me before the process took place. They offered service within the time range of the stores closing time. I was very satisfied with the service I received on 2/15/20. More
by Esther Pierce
Employees Worked With
Austin
February 13, 2020
Service Advisor Lied I had a scheduled service on 2/12/2020 for 2 recalls on my 2015 Dodge Charger, I asked for a oil change and tire rotation along with the recall repair I had a scheduled service on 2/12/2020 for 2 recalls on my 2015 Dodge Charger, I asked for a oil change and tire rotation along with the recall repairs, my service advisor called me about an hour after receiving my vehicle and advised that they needed to replace my oil filter housing because it was cracked, I approved the work, I picked up my vehicle after work once I got home and reviewed my invoice I discovered a statement that was not true: (CUSTOMER STATES THAT THE VEHICLE IS LEAKING OIL) At no time during my conversation with Christopher Buntin didI tell him my oil was leaking, I really don't appreciate being lied on, I will address this matter with the General Manager Roosevelt Adams, I now feel like this was a unnecessary repair at my expense. Travis Martin Invoice #176312 More
by valeska562
Employees Worked With
Christopher Buntin
February 12, 2020
My overall experience at Gwinnett Dodge with John right was very excited his service was great he was very attentive you let me feel comfortable and excited to always come to Gwinnett dodgeFor service keep was very excited his service was great he was very attentive you let me feel comfortable and excited to always come to Gwinnett dodgeFor service keep up the good work thanks again for your service More
by Martin
Employees Worked With
Jeffrey
