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Gwinnett Chrysler Dodge Jeep Ram

Stone Mountain, GA

4.3
521 Reviews

5054 U.S. 78

Stone Mountain, GA

30087

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Showing 521 reviews

June 20, 2020

Philan Pettigrew greeted me on my visit with a smile and confidence that the company could help in my purchase of a new Jeep! He was extremely helpful and very knowledgeable. More

by Linda C Leece. lindacleece
Recommend Dealer
Yes
Employees Worked With
Philan Pettigrew. FIVE stars!
June 19, 2020

I had an 11am appointment on 6/11/2020 for a recall and the Service was Excellent. Someone came out to my car to greet me and also someone came in to let me know that my car should be ready soon and he als More

by Dolly Mills
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember their names, but they were all great!!!
June 19, 2020

It was great Mr Jeffrey is always very professional and tell you about service deals that will save you money. He knows cars very well, I would recommend him to everyone More

by jappel64
Recommend Dealer
Yes
Employees Worked With
Mr Jeffrey
June 19, 2020

Van in shop for 10 days, $3611 repair bill and when van returned lugs missing were not replaced. Called to see if I can return and have lugs replaced. Waiting for Stephanie to let me know when they will be More

by jlucinda1
Recommend Dealer
Yes
Employees Worked With
Stephanie
Jun 20, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hello, I am concerned to learn about your dissatisfaction regarding the missing lugs and our level of communication. Please feel free to reach out to me directly so that we can address your concerns. Thank you. Best, Roosevelt Adams General Manager radams@fivestaronline.net

June 17, 2020

DC did an amazing job making the process super easy and helping get me a vehicle with the features I wanted. The process was quick fast and easy More

by Kendra.smith8802
Recommend Dealer
Yes
Employees Worked With
Darrion DC Chatman 5 stars
June 17, 2020

Terrible experience with Roosevelt Adams (Sales Manager). Very dishonest individual. Roosevelt Adams is not a man of his word at all. Roosevelt Adams should be reprimanded for his actions. More

by juliec
Recommend Dealer
No
Employees Worked With
Roosevelt Adams
Jun 18, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Julie, We take our customer feedback very seriously and would like the opportunity to learn more about your experience with us. Please reach out to me at a time that is convenient for you. I look forward to hearing from you. Thank you, Roosevelt Adams General Manager radams@fivestaronline.net

Jun 23, 2020 -

juliec responded

We worked with a salesman over the internet for a few days and he did a great job. My husband emailed both the salesman and sales manager, Roosevelt the day before that we would purchase the vehicle with no financing needed. A 38,000 used truck for our son! This was our son’s first vehicle. My husband being the business man he is, gave detailed instructions he would put the deposit down necessary to hold on a credit card because we were out of state and we will schedule a pick up time. The salesman was off that day. So when my husband called late that afternoon because he hadn’t heard from him ( day after email was sent ) the manager acknowledged he received the email that morning BUT he now had someone there looking at the vehicle and IF their credit didn’t go through OR if they didn’t buy it then we could. Very dishonest way to do business! Don’t worry another dealer found our cash and appreciated the business.

June 14, 2020

I can always rely on Jefrey Reynolds's honest advice when my car needs service and repair. Communication is essential throughout your car repair experience. More

by Magalilauture
Recommend Dealer
Yes
Employees Worked With
Jeffrey Reynolds
June 14, 2020

Wesley was very easy to relate too and helped us find what we were looking for. He was willing to work after closing time just to help us leave with the jeep we came for. More

by Kayleehendrix123
Recommend Dealer
Yes
Employees Worked With
Wesley Murdock
June 13, 2020

My experience at this dealership has been amazing. So glad I switched dealers. Chris Bunting has been more than excellent every time I’ve gone! More

by Eagles Multi Service
Recommend Dealer
Yes
Employees Worked With
Chris Bunting
June 12, 2020

Awesome Crew My experience with the GCDJR crew has been great. Whenever I had an issue with my vehicles, the crew was sure to resolve the issue, even if it meant g More

by Mrs. OH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Jucks
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