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Gwinnett Chrysler Dodge Jeep Ram

Stone Mountain, GA

4.4
517 Reviews

5054 U.S. 78

Stone Mountain, GA

30087

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Showing 517 reviews

June 17, 2020

DC did an amazing job making the process super easy and helping get me a vehicle with the features I wanted. The process was quick fast and easy More

by Kendra.smith8802
Recommend Dealer
Yes
Employees Worked With
Darrion DC Chatman 5 stars
June 17, 2020

Terrible experience with Roosevelt Adams (Sales Manager). Very dishonest individual. Roosevelt Adams is not a man of his word at all. Roosevelt Adams should be reprimanded for his actions. More

by juliec
Recommend Dealer
No
Employees Worked With
Roosevelt Adams
Jun 18, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Julie, We take our customer feedback very seriously and would like the opportunity to learn more about your experience with us. Please reach out to me at a time that is convenient for you. I look forward to hearing from you. Thank you, Roosevelt Adams General Manager radams@fivestaronline.net

Jun 23, 2020 -

juliec responded

We worked with a salesman over the internet for a few days and he did a great job. My husband emailed both the salesman and sales manager, Roosevelt the day before that we would purchase the vehicle with no financing needed. A 38,000 used truck for our son! This was our son’s first vehicle. My husband being the business man he is, gave detailed instructions he would put the deposit down necessary to hold on a credit card because we were out of state and we will schedule a pick up time. The salesman was off that day. So when my husband called late that afternoon because he hadn’t heard from him ( day after email was sent ) the manager acknowledged he received the email that morning BUT he now had someone there looking at the vehicle and IF their credit didn’t go through OR if they didn’t buy it then we could. Very dishonest way to do business! Don’t worry another dealer found our cash and appreciated the business.

June 14, 2020

I can always rely on Jefrey Reynolds's honest advice when my car needs service and repair. Communication is essential throughout your car repair experience. More

by Magalilauture
Recommend Dealer
Yes
Employees Worked With
Jeffrey Reynolds
June 14, 2020

Wesley was very easy to relate too and helped us find what we were looking for. He was willing to work after closing time just to help us leave with the jeep we came for. More

by Kayleehendrix123
Recommend Dealer
Yes
Employees Worked With
Wesley Murdock
June 13, 2020

My experience at this dealership has been amazing. So glad I switched dealers. Chris Bunting has been more than excellent every time I’ve gone! More

by Eagles Multi Service
Recommend Dealer
Yes
Employees Worked With
Chris Bunting
June 12, 2020

Awesome Crew My experience with the GCDJR crew has been great. Whenever I had an issue with my vehicles, the crew was sure to resolve the issue, even if it meant g More

by Mrs. OH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Jucks
June 11, 2020

My experiences with the service dept haven’t always been great, but this visit was refreshingly good, because of my service manager, Austin. And mechanic. More

by Poidawg96
Recommend Dealer
Yes
Employees Worked With
Ali
June 10, 2020

Charging big repair tickets This dealership has a service department that likes to sell big repair tickets trying to make the car owner believe that the services need to be done More

by Robbed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Jun 11, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hello, I am concerned to learn about your disappointment regarding your recent service experience. Your feedback is important to us, and I would appreciate the opportunity to speak with you to address your concerns. Please reach out to me at a time that is convenient for you. Best Regards, ​Roosevelt Adams General Manager radams@fivestaronline.net

June 09, 2020

Price and vehicle description were as advertised. Sales associate was knowledgeable professional and personable. Business process was very efficient and the representative was very friendly. More

by Dougp
Recommend Dealer
Yes
Employees Worked With
Lee Davis
Jun 09, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Doug, Your review made me smile. We love hearing that our employees, such as Lee, are going above and beyond for our customers and delivering reliable service. Until we see, you next we will be sure to keep up our timely services and courteousness.

June 09, 2020

Richard and Dakota the two gentlemen who worked with me during my sale and service were amazing! I definitely appreciate them for all their help More

by Willis.cierra11
Recommend Dealer
Yes
Employees Worked With
Dakota , Richard Jucks
Jun 10, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Thank you for the excellent review, Willis. We will be sure to thank Richard and Dakota for providing you with amazing service. Let us know if there is anything else we can help you with. We look forward to working with you again.

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