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Gwinnett Chrysler Dodge Jeep Ram

Stone Mountain, GA

Overview
Reviews
4.2
527 Reviews
Call Dealership (866) 387-4070

5054 U.S. 78

Stone Mountain, GA

30087

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Showing 527 reviews

July 24, 2020

Neil met me as soon as I got there.Very pleasant and Neil met me as soon as I got there. Very pleasant and helpful. He and the technician explained everything to me Where I could understand. Great Job More

by joycejavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil and technician
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July 20, 2020

Warm welcome and friendly atmosphere. The service was great and overall inviting. I would definitely recommend for anyone to come in and buy from you’ll! More

by jsabir315
Recommend Dealer
Yes
Employees Worked With
Blondi, Pettigrew
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July 18, 2020

BAD SERVICE They are not HONEST and it take them all day to do nothing no need to make an appt you still be all day More

by La.mclean
Recommend Dealer
No
Employees Worked With
Austin
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Jul 19, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hello, I appreciate you taking the time to provide us with feedback on your recent experience. Our team strives to exceed your expectations and are disappointed to hear that your expectations were not met during your recent visit. We would be glad to resolve any issues and have the opportunity to work with you again. If you would like to discuss this further, please contact me directly at your earliest convenience. Best, Roosevelt Adams General Manager radams@fivestaronline.net

July 14, 2020

Upon my arrival at Chrysler I was greeted and attended by an employee by the name of Neil he was friendly courteous and very helpfull. More

by romeobarbara59
Recommend Dealer
Yes
Employees Worked With
Neil
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July 13, 2020

Great no pressure experience with fast and quick responses. . Unlike most dealerships it was a Fast and easy transaction! The speed and professionalism of the finance department was great. More

by Randybaker1973
Recommend Dealer
Yes
Employees Worked With
Brandon Whaley , Dean Phillips, Perry Whaley, Ralph Monroe
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July 13, 2020

Horrible-- Dishonest, Over-Charged I do NOT recommend Gwinnett Jeep. They lie to get you to do work you don't need or want, then overcharge for the work. And then the work you paid fo More

by Susan K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neil, James
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Jul 14, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hi Susan, ​ ​We take our customers' feedback seriously and would appreciate the opportunity to speak with you and directly address your concerns regarding your recent experience with our Service Department. Please contact me at your earliest convenience. ​ ​Best, ​Roosevelt Adams General Manager radams@fivestaronline.net

Jul 22, 2020 -

Susan K responded

To all readers: You will see a response I received from Mr. Adams, the GM of the dealership. He asked me to reach out to him, which I did over a week ago, but he has NEVER responded to my email. Seems to me that his reply wanting to help was hollow.

July 11, 2020

I took my Chrysler 300 here cause I had fuel pump problem the wiring harness needed to be changed and a ground replaced I was told $950.00 I don't have but through the process of us working out payment if I More

by Jerrelldagreat
Friendliness
Price
Recommend Dealer
No
Employees Worked With
chaz
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Jul 12, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hello, I take your feedback very seriously and am concerned to learn of your recent experience with our Service Department. I would appreciate the opportunity to speak with you so that I can better understand what happened. When you have a moment, would you please reach out to me? I look forward to hearing from you! Roosevelt Adams General Manager radams@fivestaronline.net

July 10, 2020

the best of very thanks to jose the best of the planet, great guy, you can count and trust him ,highly recommended.next you visit the dealer ask for him. More

by tonin8849
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Murdock
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Jul 12, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Thank you for the great review! We will be sure to thank Jose for providing you with excellent service. We look forward to working with you again!

July 09, 2020

very helpful and understanding... came in and was immediately greeted by an associate who was very attentive and understanding to my situation and service I was seeking. More

by krislekrbee
Recommend Dealer
Yes
Employees Worked With
Mr. Wright
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Jul 10, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hi there, thanks for the great feedback! We're happy to have helped you with your vehicle situation. If there is anything else we can do for you, please let us know!

July 07, 2020

Dakota was very helpful, and made sure that I had everything I needed. I was in and out. The service was quick and was appreciated More

by Jay
Recommend Dealer
Yes
Employees Worked With
Dakota
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Jul 07, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Jay, thank you for taking the time to share your quick service experience with Dakota! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

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