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Gwinnett Chrysler Dodge Jeep Ram

Stone Mountain, GA

4.3
521 Reviews

5054 U.S. 78

Stone Mountain, GA

30087

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Showing 521 reviews

July 27, 2020

My experience has been very good thus far. The vehicle had multiple issues and the staff has been excellent and exceptional in the way they have gone about resolving each issue. More

by johngr16@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Austin
Jul 27, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

John, thank you for taking the time to share your excellent experience! We're beyond thrilled to hear you're satisfied with the high level of customer service you received with Austin and with your repairs! Please do not hesitate to reach out to us when we can assist you down the road!

July 26, 2020

My experience at this location is always a pleasure!!! Thank you Ali (mechanic) and Mr. Jeffrey!!!! You guys always make my visit pleasurable! Thank you both again! More

by Cunni
Recommend Dealer
Yes
Employees Worked With
Ali, Jeffrey
July 25, 2020

Excellent place of business , my 1st jeep is a 2001 had it service only at Dealership and it still running good. I bought me a 2020 jeep from this deaership i love the service i recieve. Great place and More

by Carlahird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jones, Mike Peay
July 24, 2020

Everyone has been really nice and caring. I enjoyed my experience with the dealership. Stephanie went out of her way to make my experience a great one. I would recommend anyone to obtain services here. Th More

by Chris
Recommend Dealer
Yes
Employees Worked With
Stephanie
July 24, 2020

Neil met me as soon as I got there.Very pleasant and Neil met me as soon as I got there. Very pleasant and helpful. He and the technician explained everything to me Where I could understand. Great Job More

by joycejavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil and technician
July 20, 2020

Warm welcome and friendly atmosphere. The service was great and overall inviting. I would definitely recommend for anyone to come in and buy from you’ll! More

by jsabir315
Recommend Dealer
Yes
Employees Worked With
Blondi, Pettigrew
July 18, 2020

BAD SERVICE They are not HONEST and it take them all day to do nothing no need to make an appt you still be all day More

by La.mclean
Recommend Dealer
No
Employees Worked With
Austin
Jul 19, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hello, I appreciate you taking the time to provide us with feedback on your recent experience. Our team strives to exceed your expectations and are disappointed to hear that your expectations were not met during your recent visit. We would be glad to resolve any issues and have the opportunity to work with you again. If you would like to discuss this further, please contact me directly at your earliest convenience. Best, Roosevelt Adams General Manager radams@fivestaronline.net

July 14, 2020

Upon my arrival at Chrysler I was greeted and attended by an employee by the name of Neil he was friendly courteous and very helpfull. More

by romeobarbara59
Recommend Dealer
Yes
Employees Worked With
Neil
July 13, 2020

Great no pressure experience with fast and quick responses. . Unlike most dealerships it was a Fast and easy transaction! The speed and professionalism of the finance department was great. More

by Randybaker1973
Recommend Dealer
Yes
Employees Worked With
Brandon Whaley , Dean Phillips, Perry Whaley, Ralph Monroe
July 13, 2020

Horrible-- Dishonest, Over-Charged I do NOT recommend Gwinnett Jeep. They lie to get you to do work you don't need or want, then overcharge for the work. And then the work you paid fo More

by Susan K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neil, James
Jul 14, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hi Susan, ​ ​We take our customers' feedback seriously and would appreciate the opportunity to speak with you and directly address your concerns regarding your recent experience with our Service Department. Please contact me at your earliest convenience. ​ ​Best, ​Roosevelt Adams General Manager radams@fivestaronline.net

Jul 22, 2020 -

Susan K responded

To all readers: You will see a response I received from Mr. Adams, the GM of the dealership. He asked me to reach out to him, which I did over a week ago, but he has NEVER responded to my email. Seems to me that his reply wanting to help was hollow.

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