Gwinnett Chrysler Dodge Jeep Ram

The service at the dealership was outstanding! Brandon and Stephanie were awesome and my issues were resolved to my complete satisfaction. Brandon and Stephanie took the time to explain everything I neede and Stephanie were awesome and my issues were resolved to my complete satisfaction. Brandon and Stephanie took the time to explain everything I needed to have looked at and corrected somethings in the system that were not clear. More

Worst service ever. 4 hours for an oil change. Got the truck back filthy with several oil stains in the interior seats, steering wheel and the exterior and the next day found the truck leaking oil from fi truck back filthy with several oil stains in the interior seats, steering wheel and the exterior and the next day found the truck leaking oil from filter. I had to tighten the filter to stop the leak. More

They are courteous and helpful. My only issue is, that they didn't keep me up to date on their progress for my service. I don't recall the name of the service rep. they didn't keep me up to date on their progress for my service. I don't recall the name of the service rep. More

I was missed quoted a price over the Foam that was much lower than the price was and John honored me with that price that I was quoted lower than the price was and John honored me with that price that I was quoted More

Worst service ever. Brought car and left there for 8 hours. I called 30 minutes before closing and was told they were too busy and was unable to look at the car. I stated will come pick it up since I ne hours. I called 30 minutes before closing and was told they were too busy and was unable to look at the car. I stated will come pick it up since I needed car to go to work tonight, but will bring back next day. That was agreed upon. But then some how 10 minutes before my arrival I received a text from adviser Andrew that they were miraculously able to do a full diagnosis and it will be a $1,700 repair. I declined repair because integrity appears to be lacking here. Ended up paying almost $200 for a 5 minute diagnosis done right before closing. Service people could be more upfront and honest and communicate with customer early if unable to check car. More

Appt. Was to install tow hooks recall and change tires and alignment. Took 4.5 hours to just change tires and alignment. In which I think alignment is off. Then asked about the tow hooks which were not and alignment. Took 4.5 hours to just change tires and alignment. In which I think alignment is off. Then asked about the tow hooks which were not installed and it would take another 1.5 hours. So not happy. The truck still has a vibration. So tires were not issue. I will take back for further diagnostics More