Gwinnett Chrysler Dodge Jeep Ram

Great Service but the engine light is still on after I already spent 6,000 already spent 6,000 More

It's one thing to do defective mechanic work. We all make mistakes. It's another to brazenly persist in trying to sweep it under the rug, when there are other mechanics who are witnesses. They've spent more mistakes. It's another to brazenly persist in trying to sweep it under the rug, when there are other mechanics who are witnesses. They've spent more resources fighting to get negative reviews taken down than it would take to simply do the right thing, all to take advantage of an elderly man. If you do go here for service work, make sure all of your conversations are recorded, and have other mechanics look at your car before they destroy it here. Thankfully, I recorded all of our conversations. We paid $3,700 for them to work on our Jeep's cooling system just for it to come back with unprecedented issues. The "check oil" light suddenly started coming on, but we couldn't even check the oil because the dipstick was stuck. Neither of these issues existed before they touched our car. We have witnesses (including mechanics) who can attest to this. We took the car back to see what was going on, and the engine started "knocking." Technicians (including Neil) said that a faulty oil pan has caused engine failure, by way of low oil pressure. They told us the only fix is an $8,500 new engine. Neil wanted me to believe that the oil pan and dipstick issues are totally coincidental, bearing no relationship to each other or the work that they did. These are the childish tales that they weave. When I pointed out that we have witnesses and I'm not scared to file a lawsuit, he put me in touch with "service manager" Chaz. After dealing with Chaz's deflections for days, having to shoot down one lie after another, they finally admitted that they installed the oil pan incorrectly, and the dipstick got caught on it. But that's where their honesty begins and ends. Once it became their responsibility, Chaz changed their story. According to him, the incorrectly installed oil pan has nothing to do with oil pressure or engine damage/failure, contrary to what his other technicians said. He's now arguing that the engine problem is caused by an entirely unrelated issue that they had never bothered to mention before. Mind you, we paid hundreds of dollars for a diagnostic before any work began. Isn't it funny how these issues didn't manifest then? Again, I recorded ALL of this. When they thought they could pin the issues on us, the only fix was an $8,500 new engine. Literally the next day, after I punctured their lies, Chaz told me that he fixed it just by correctly installing the oil pan and replacing the dipstick they broke. The car's not fixed, y'all. Chaz lied and said that the car was running well when he told us to come pick it up. The truth is, the engine is still "knocking" and feels like it could break down at any moment. In one conversation, Chaz told me that the engine could last another 8 years. In another conversation--minutes later---he said it could last 2 months. The reality is that it might not even last the week. Other mechanics have said that the engine could explode at any minute. To this day, they continue trying to maximize their earnings on these misdeeds. Chaz said at one point, essentially, that anyone can be convinced of anything (again, recorded). That says a lot about his how he operates. It also says a lot about the m.o. of this place. Their business model seems to be, "Catch me if you can." Our car was sitting there for almost a full week while they figured out the oil pan/dipstick/engine issue, without fixing it. Although they've admitted their fault, they haven't provided a rental or loaner car at any point. I mentioned this to Chaz, and he didn't even acknowledge it. What's more, other people at this dealership proceeded to call us to try to sell us a new car after we paid them $3,700 to mess up ours. When we said no, they persisted. Anyone who truly thinks that's normal or acceptable needs Jesus. I'm sure there are good technicians here whose backbreaking work is exploited as they're underpaid. But clearly, someone (likely the owner) is pocketing a lot of ill-gotten money and even the service manager cannot be trusted. More

1 Broke commitments at least 3 times.2 No communication 1 Broke commitments at least 3 times. 2 No communication about status. 3 Service manager was non-responsive. 4 Refused to take ownership for damagi 1 Broke commitments at least 3 times. 2 No communication about status. 3 Service manager was non-responsive. 4 Refused to take ownership for damaging my vehicle while in their possession. More