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Gwinnett Chrysler Dodge Jeep Ram
Stone Mountain, GA
521 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 521 reviews
November 08, 2024
The staff was incredibly professional, friendly, and knowledgeable. They took the time to explain the work that needed to be done, provided a clear estimate, and kept me updated throughout the process. knowledgeable. They took the time to explain the work that needed to be done, provided a clear estimate, and kept me updated throughout the process. The waiting area was clean and comfortable, with coffee and Wi-Fi, making the wait easy. Quality service and a hassle-free experience. More
by Deidra Zxia
Employees Worked With
Mondrian Dawkins
November 05, 2024
I needed to trade in 2 vehicles due to a divorce. I searched online and found 2 SUVs that fit my needs. Tia with online sales reached out to me very quickly to schedule an appointment and clarify my I searched online and found 2 SUVs that fit my needs. Tia with online sales reached out to me very quickly to schedule an appointment and clarify my needs. She then forwarded me to Wes Murdock to execute a deal. I met with Wes mid-morning Saturday and we reviewed both new vehicles to determine which one provided the best value needed for my needs. Wes was very helpful, attentive, and helped lock in a fair deal. Once we agreed on the numbers for my trades and new vehicle payments, I was forwarded to finance. Andre in finance was very personable and appeared to be thorough. I later realized that Andre was quite unclear to the point to where he charged my debit card for the wrong down payment and excluded additional dealer discounts from my agreed upon sales price. When I called Andre to clarify what happened he spoke in circles and I eventually had to speak with the sales manger to clarify what happened and come to a resolution. I recommend always reviewing your documentation before finalizing your deal to ensure all rebates and dealer discounts are included. More
by Newbie15
Employees Worked With
Tia online sales, Wesley Murdock
October 31, 2024
I will only review the salesperson I worked with as he was excellent. I needed to trade out of two cars due to a divorce and hopefully get into something new. Wes Murdock was instrumental in helping me de was excellent. I needed to trade out of two cars due to a divorce and hopefully get into something new. Wes Murdock was instrumental in helping me determine which SUV to pick that met my financial and driving needs. I left there feeling like I got the best vehicle for me at a decent price. Tia from online sales was also instrumental because she forwarded me to Wes to handle my process. More
by Newbie15
Employees Worked With
Tia, Wesley Murdock
October 30, 2024
I’ve had an incredibly frustrating experience with Five Star Automotive Gwinnett CDJR Dealership, and I feel obligated to share it to help others avoid similar issues. Since I first brought my car here, it Star Automotive Gwinnett CDJR Dealership, and I feel obligated to share it to help others avoid similar issues. Since I first brought my car here, it has faced one problem after another, with zero accountability and shockingly poor service. For background, I usually took my vehicle to another dealership further away, but I decided to try this location because it’s closer. I’ve always kept up with maintenance and never had issues—until coming here. For reference, I have a 2013 Dodge Journey with around 150k miles on it. Here’s a timeline of events: • June 7: I brought my car in for a check engine light (code P0302). They recommended several services, including a coolant flush, induction service, ignition coil replacement, tire balance, and power steering service, which I paid for. ($1,400) • June 28: I returned with the same check engine light (code P0302). This time, they replaced the spark plugs (~$500). Due to a system issue, they couldn’t give me a receipt and promised to email it, but I later found out my service advisor was fired shortly after this visit. • July 1: I went back again for the check engine light. After three days, I was informed that no work had been done, despite being told earlier that the car was “running fine.” I disputed the previous charge because I never received a receipt, and my new service advisor was also fired that day. • July 15: My car overheated and had to be towed to the dealership. They advised that I needed a new engine, which I agreed to, and we ordered it after a down payment on July 19 ($3,500). • July 24: Following another delay due to the service manager’s unprofessional behavior, they informed me they wouldn’t work on my car. Thankfully, Michael Haywood, the General Manager, assured me on July 25 that the repairs would be done. Despite this, my car continued to have issues; the mechanic reportedly broke parts during the repair, leading to a catalytic converter replacement. • August 21: After a final payment ($3,200), I took the car home. However, as soon as the primary driver started using it in October, it leaked oil and transmission fluid within days. When I returned on October 21 to address these new issues, they informed me I’d be responsible for the transmission repair costs. After months of back-and-forth visits, multiple repairs, and thousands of dollars spent, I’m left with a car in worse condition than when I first brought it in. This dealership’s lack of quality control, constant staff turnover, and disregard for customer concerns have made this a nightmare. I strongly urge anyone considering this location for service to look elsewhere for a more stable and reliable dealership. More
by CarDriver
Employees Worked With
Michael Haywood
August 18, 2024
I returned to Gwinnett Chrysler Dodge on 8/17/24 after my initial visit in June 2024. I arrived with great confidence after a wonderful first visit. I needed an oil change and to have a belt replaced. Once a initial visit in June 2024. I arrived with great confidence after a wonderful first visit. I needed an oil change and to have a belt replaced. Once again, my experience was excellent! I can’t thank Ruiz Ali, my technician, enough for facilitating my visit as well as being honest and providing expert care to my truck. In addition, John Wright, my service adviser was also exemplary! I was kept abreast on the status of my car throughout my visit. The service I received at Gwinnett Chrysler Dodge Jeep is why I travel from South Fulton to Gwinnett for all of my service needs. Keep up the good work and I will see you all soon! More
by R.Thomas
Employees Worked With
Ruiz Ali and John Wright
August 17, 2024
I worked with Riaz Ali once again while at the dealership and he was very helpful in getting my issued resolved. He is a great asset to the dealership. and he was very helpful in getting my issued resolved. He is a great asset to the dealership. More
by Esully913
Employees Worked With
Riaz Ali
June 09, 2024
I had a great experience with my consultant Mondrian Dawkins. She was knowledgeable, kind and very attentive to my needs. Her recommendations were always on point and her personality is everything. I hi Dawkins. She was knowledgeable, kind and very attentive to my needs. Her recommendations were always on point and her personality is everything. I highly recommend her! More
by tara2herbert
Employees Worked With
Mondrian Dawkins
May 17, 2024
Watch your paperwork when you get your deals done here they do a lot of shady stuff and you really need to pay attention because their advertise prices are always true. they do a lot of shady stuff and you really need to pay attention because their advertise prices are always true. More
by rg27610
Employees Worked With
Wes Pope
May 15, 2024
We saw our vehicle on Autotrader for an unbelievable price. When we got to the dealership, it was the price as advertised and was just as decribed. There was no bait and switch. Working with this team w price. When we got to the dealership, it was the price as advertised and was just as decribed. There was no bait and switch. Working with this team was excellent. From the customer service over the phone, to the in person interactions, they couldn't have done a better job. Jared our sales associate was very knowledgeable about the products and took his time explaining everything to us. The whole team were very nice and hospitable. We will definitely be referring friends and family to this dealership. More
by Michael L
Employees Worked With
Jared Jackson
