Gurnee Volkswagen

Great experience and great service!!! They were on top of their game and negotiated a great deal with me. Very pleased with my experience. Highly reccomend!!! their game and negotiated a great deal with me. Very pleased with my experience. Highly reccomend!!! More

Everyone was very nice but the paperwork process was painful to say the least. Names were misspelled repeatedly, phone numbers wrong and SSN incorrect. I told the dealership my credit was locked and di painful to say the least. Names were misspelled repeatedly, phone numbers wrong and SSN incorrect. I told the dealership my credit was locked and did I need to do anything else. They told me no - everything was fine. Well I’ve received two “sorry we couldn’t extend credit letters”. I would have preferred one of those lenders instead of who I finally ended up with after they questioned if I DID have it locked! Even tho I got a great rate with my excellent credit rating I feel it could have possibly been better. We won’t be using the dealer in the future but that is mostly because we live no where near Gurnee and can go to closer dealers. More

Met MJ today for the first time; he was able to demonstrate all of the car's features from memory, answered all of my questions, and had the sort of friendly approach that made him easy to work wit demonstrate all of the car's features from memory, answered all of my questions, and had the sort of friendly approach that made him easy to work with. More

Matt was great, very personable right from the start. Worked through everything we needed to work through without any problems. I would recommend him to anyone coming into the dealership. Worked through everything we needed to work through without any problems. I would recommend him to anyone coming into the dealership. More

Thanks Matt. You are a great friendly salesman that knows your stuff. It was a pleasure working with you and getting our new vehicle. Couldn’t have had a better guy! your stuff. It was a pleasure working with you and getting our new vehicle. Couldn’t have had a better guy! More

The. Service dept guys were friendly and helpfulThat The. Service dept guys were friendly and helpful That answered all my questions and cocerns They kept me updated / informed during the service wor The. Service dept guys were friendly and helpful That answered all my questions and cocerns They kept me updated / informed during the service work Only concern I have was COVID 19 related actions More

Matt was friendly and informative during test drive. I was unable to come in until close to closing time and he stayed late to allow me to finish sale. Appreciated his time. was unable to come in until close to closing time and he stayed late to allow me to finish sale. Appreciated his time. More

Ricardo is the man. This was my first time buying an Ricardo is the man. This was my first time buying an used car at a dealer, and I couldn't have been happier with the service I received, despite all Ricardo is the man. This was my first time buying an used car at a dealer, and I couldn't have been happier with the service I received, despite all of my apprehension going through the door. He helped me through some confusion on my end, accurately addressed my concerns, and helped me get a killer deal on the exact car I wanted. Even though I came in at the end of the day, he worked late into the night with me to make sure I left happy. More

the service department is very friendly and provided a quick quality work, I highly would recommend them in the future to all of my friends. quick quality work, I highly would recommend them in the future to all of my friends. More

The staff was willing to work with me and not against me, knowing that I was serious about purchasing my vehicle thanks again to Su Han Jojo and the rest of the staff at Volkswagen knowing that I was serious about purchasing my vehicle thanks again to Su Han Jojo and the rest of the staff at Volkswagen More