Gurnee Volkswagen

Scott in the service department was knowledgeable and super professional for my service visit. It was the best experience I’ve ever had for car service. super professional for my service visit. It was the best experience I’ve ever had for car service. More

This was my first visit just moved to the area and it was an Awesome experience! Thank you so much for the outstanding service department!! an Awesome experience! Thank you so much for the outstanding service department!! More

Excellent experience. Very attentive staff and easy process all around including online application and home delivery of my vehicle. Highly recommend. Great job Gurnee VW. process all around including online application and home delivery of my vehicle. Highly recommend. Great job Gurnee VW. More

Gave me a truck that was filthy inside. Could not even vacuum out. Windows dirty dash dirty seats dirty only one key Will tell all i know and social media. The poor condition. I received vacuum out. Windows dirty dash dirty seats dirty only one key Will tell all i know and social media. The poor condition. I received More

Excellent experience...the car was picked up from my residence and dropped off once the work was done...very nice work done by the team..there was also a continuous update on the progress of the work pe residence and dropped off once the work was done...very nice work done by the team..there was also a continuous update on the progress of the work periodically More

Everyone was fantastic, great experience at your dealership. Never felt it pressure and they took care of any problems five stars.bla bla bla,bla. dealership. Never felt it pressure and they took care of any problems five stars.bla bla bla,bla. More

Good service, good follow up and kept me informed during the service time. The repairs were very effective and we have not had any further issues. the service time. The repairs were very effective and we have not had any further issues. More

Took car in for check engine light and to replace a snap connector I broke. Came in early so could get diagnoses and car fixed next day (since they rarely offer loaners). Call that evening “they couldn’t connector I broke. Came in early so could get diagnoses and car fixed next day (since they rarely offer loaners). Call that evening “they couldn’t get to it”. Next day - no call! Had to track down service agent and he finally called back stating I need NEW ENGINE” Turns out car was still being diagnosed. Error code was CAM SENSOR fault (VW $229 for part - $21 at autozone) and snap connector(VW $210 for harness - connector is <$10) Total estimate $6,000: $2,600 for items already repaired in last 12 months and $140 oil change - even though oil was just changed, verified in good workin order, $2,000 for alternator job (which is not faulty and in good working order), $800 for dealer recommended maintenance items. Then when only authorizing repair that Inasked to diagnose (camshaft sensor), they gave guilt trip of “necessary repairs” and charged double for labor on sensor stating there was “overlap” from one of other items (The sensor is on top front of engine-no overlap) I got out for just under $300 and 3 1/2 days waiting for a 15 min part replacement. Last repair they performed for me, the mechanic failed to reinstall manifold bracket. NEVER AGAIN! DON’T TRUST THESE GUYS! If you need VW service go to Frank Boucher in Racine or Bill Jacobs in Naperville More

Smooth process when it came time to drop the car off, Scott was very polite and has a very positive attitude towards the customers makes the process much easier Scott was very polite and has a very positive attitude towards the customers makes the process much easier More

Buying our new Passat SEL was a positive experience. Sandi Negrau was the most pleasant person we enjoyed his time purchasing our vehicle. The finance person was very fair, accommodating, and advised us Sandi Negrau was the most pleasant person we enjoyed his time purchasing our vehicle. The finance person was very fair, accommodating, and advised us well based on our wants. The used car manager was very fair and worked with us on our trade. Thank-you all! More