Gurnee Volkswagen

Two+ hour wait on an oil change. Very few people wearing mask, didn’t not seem like a very clean “disinfected” space. Booked an appointment yet still had to wait. mask, didn’t not seem like a very clean “disinfected” space. Booked an appointment yet still had to wait. More

This is a Great place to buy a Car all of the staff was nice and polite.Ron was very Helpful, found the Truck that I wanted and I Love it!!! Thanks nice and polite.Ron was very Helpful, found the Truck that I wanted and I Love it!!! Thanks More

I had a significant amount of repair work that needed to be done on my 2013 Jetta. The service department was attentive, respectful and very helpful in explaining what would need to be done. I was most impr be done on my 2013 Jetta. The service department was attentive, respectful and very helpful in explaining what would need to be done. I was most impressed in their ability to have my vehicle completed and back to me in a day. I am completely satisfied with the quality of the work performed. More

Scott was a pleasure to deal with from the moment that I dropped it off, until I picked it up later in the day. The service department did a great job of addressing my questions & concerns regarding my GTI dropped it off, until I picked it up later in the day. The service department did a great job of addressing my questions & concerns regarding my GTI. The alignment is perfect; and I appreciate that they were careful with the wheels when doing the rotation. More

Excellent service, thank you thank thanks, thanks again thank your beautiful people god bless you guys, will be there soon for service, thanks again and again thank your beautiful people god bless you guys, will be there soon for service, thanks again and again More

I bought my 2019 Jetta and have always serviced my car at Bob Rohrman’s Gurnee Volkswagen. The Service dept is very respectful, friendly and explain in detail what needs to be done to car. Bob Rohrman’s Gurnee Volkswagen. The Service dept is very respectful, friendly and explain in detail what needs to be done to car. More

Jason was not a nice person. He seemed very arrogant and conceited from the second we walked in. He passed us to Sandi almost immediately. Though Sandi was nicer, he disappeared a lot. A couple times, we sa conceited from the second we walked in. He passed us to Sandi almost immediately. Though Sandi was nicer, he disappeared a lot. A couple times, we saw him chatting with Jason versus talking to us. He barely talked to us at all. Eventually we walked out. Extremely frustrated and disappointed. Samantha from Internet sales was super nice and the only reason why we went back and bought the vehicle. More

Every time I have scheduled an appt I have an issue. My car has taken anywhere from 2.5-8 hrs FOR AN OIL CHANGE. Why it still takes that long when I make an appointment I’m not sure but it’s really not gre car has taken anywhere from 2.5-8 hrs FOR AN OIL CHANGE. Why it still takes that long when I make an appointment I’m not sure but it’s really not great customer service. The service is also inconsistent, my car will sometimes be washed and others are not and I’ve never been asked one way or the other. I didn’t pay for 5 years of oil changes when I purchased the car to have sub-par service. I could have paid less and gotten the same thing from a number of places. I also left a message for the service manage the day of my last appointment to speak to him in regards to how I felt and it will be a week tomorrow and he has never reached out to me. I will be taking my business to the liberty villa location in the future. More

Worst experience with a dealership ever. Had my car almost 4 months little to no communication charges that weren't authorized. Car doesn't start almost 4 months little to no communication charges that weren't authorized. Car doesn't start More

If I could give 0 stars I would. They took an hour and a half to do an oil change. There were several people walking around with no masks and they had pizza delivered and where eating in front of the custom half to do an oil change. There were several people walking around with no masks and they had pizza delivered and where eating in front of the customers. Great job representing VW. More