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Gurnee Volkswagen

Gurnee, IL

3.9
1,179 Reviews

6301 W Grand Ave

Gurnee, IL

60031

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1,179 Reviews of Gurnee Volkswagen

April 09, 2021

Great experience, very helpful staff, made for a very smooth process. Would definitely recommend this dealer to other people. They had a better selection of jettas than other dealers i went to More

by BLACKPOWDER1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau, Ron Monaco, Jasin Beshiri, Jason Whitley, Jovonn Griffin, Daisy Ramirez, Cameron Owen, Kevin Ngorn, Anna Miller
Apr 11, 2021 -

Gurnee Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen and congratulations on your new vehicle!

April 09, 2021

Kevin was friendly and knowledgeable . The sale manager Jusin did not listen to me and seem to work against me . Jasin was not friendly .Donnie did a good job with paperwork and seemed nice . Never got an More

by N/A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jasin Beshiri, Kevin Ngorn, Donnie Avramov
Apr 27, 2021 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 08, 2021

I just purchased a wonderful used car in this dealership and I had an amazing experience. We were well taken care off and offered best warranty for my car to make sure it met the best demand for my car. Tha More

by Ajae_R35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suha Oner, Jason Whitley, Kevin Ngorn
Apr 08, 2021 -

Gurnee Volkswagen responded

Ajae, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new GTR! Thank you again for choosing Bob Rohrman's Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

April 07, 2021

It probably isn’t best to ask me about my experience since it took almost 8 weeks to be on the same page to complete my service More

by GURU0112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott/ service manager
Apr 24, 2021 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly.

April 03, 2021

Excellent customer services! Especially Volkswagen service department. Robert the service advisor is very attentive. Aaron the mechanic has been caring for my vehicle many years. Aaron is excellent me More

by VWservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert (service advisor)! Aaron(VW Mech.) they’re both very attentive and considerate
Apr 04, 2021 -

Gurnee Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Apr 04, 2021 -

VWservice responded

I will soon schedule my service with this dealership with the same Robert (advisor), we are knowledgeable Aaron (mechanic) and Matt (VW Service manager) 👍

April 02, 2021

If you live in Gurnee area this is dealer you One two Buy your VW . Ask for Sandi !he provide the very good experience, but overall everybody was friendly! More

by COSINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau, Jason Whitley
Apr 04, 2021 -

Gurnee Volkswagen responded

We are very happy Sandi provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 01, 2021

Great place to buy a car! Daisy was awesome! Everyone there was friendly and knowledgeable. Very comfortable atmosphere. I never felt pressured into buying. Would highly recommend Gurnee Volkswagen! More

by DEEBOWERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suha Oner, Daisy Ramirez
Apr 02, 2021 -

Gurnee Volkswagen responded

Dee, Thank you so much for your kind words for Daisy, and for taking the time to leave us this wonderful feedback!

March 31, 2021

Very nice and professional. Helped us get what my husband wanted! Great selection. Reasonably priced. Definitely recommend when shopping for a new car! Thank you! More

by RACHEL Schnitzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia, Suha Oner
March 27, 2021

Great staff very happy with the service we received. Would highly recommend this dealership. Anna was a great help and a true joy to work with. More

by dtrojniar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Miller
March 27, 2021

My service was awful... I go to pick up my car air filter cover open and cabin filter was hanging loose and cover was on the floor board...I will never return here for service nor will I recommend my friends More

by ltchunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott person not listed on app
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