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Gurnee Volkswagen

Gurnee, IL

3.9
1,179 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,179 Reviews of Gurnee Volkswagen

February 07, 2022

Took a long time, due to supply chain and other issues, but my concerns were completely addressed. More

by SGLILJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizette, Matt Walden, Chris Barfoot
Report | Print
Feb 08, 2022 -

Gurnee Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen.

February 05, 2022

Manager never did return my phone calls. My car was at the dealer for 1 month and I had to fight to get answers. More

by APRILfCHATMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gregg Domenico
Report | Print
Feb 22, 2022 -

Gurnee Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 05, 2022

I have purchased several cars here and look forward to purchasing more cars for my family. More

by AnnaB
Recommend Dealer
Yes
Employees Worked With
Cameron Owen, Javier Rivera
Report | Print
Feb 06, 2022 -

Gurnee Volkswagen responded

Anna, thank you for the 5 star review! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

February 04, 2022

The paper said fiilled all fluids but they didn't. What The paper said fiilled all fluids but they didn't. What else didn't they do. More

by TLC26929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Walden
Report | Print
Feb 04, 2022 -

Gurnee Volkswagen responded

Thank you so much for your feedback. We are sorry to hear that you weren't fully satisfied with your experience and would be happy to address your concerns. Please reach out to us directly if you would be willing to discuss this matter in more detail. We hope you will give us another opportunity to serve you!

Feb 04, 2022 -

TLC26929 responded

I will be back for my next oil change Hopefully they do want the paper says that they give me.

February 03, 2022

Found a car online , they made it extremely easy process. Would highly recommend to a friend. More

by Rwill33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Whitley, Gustavo Molina, Brendan Keough
Report | Print
Feb 03, 2022 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

February 03, 2022

Greg went above and beyond to help me with my Altas. Thank you so much Greg!! More

by kristanclifford
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gregg Domenico
Report | Print
Feb 03, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with Gregg and our team. We're glad to hear we delivered such a great experience!

February 01, 2022

Service Staff great had to bring car back due to Tires pressure light came on and no sticker for next oil change due back on. Then the one they put on is wrong anyway… More

by MSCHRAMM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No name mentioned
Report | Print
Feb 02, 2022 -

Gurnee Volkswagen responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

January 31, 2022

Matt, who’s the VW Service Manager in Gurnee, is the most helpful employee there. He picked up my car and took care of everything that was needed. I greatly appreciate all of his help!! More

by julie91773
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Walden
Report | Print
Jan 31, 2022 -

Gurnee Volkswagen responded

Thank you for choosing Bob Rohrman's Gurnee Volkswagen, Julie, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 31, 2022

Great service What else can say, they did what was promised. I’ve always been happy with this dealerships. Would be returning in the future if necessary. More

by Chico821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Domenico
Report | Print
Jan 31, 2022 -

Gurnee Volkswagen responded

Chico, We appreciate your business and our team looks forward to serving you again soon!

January 31, 2022

My experience was a very positive one at Gurnee VW and I would gladly purchase another vehicle from this dealership should the occasion arise. My salesperson was Cristian and he’s a very affable and gregar More

by Steve C Ballwin MO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzanne , Jason Whitley, Javier Rivera, Cristian Vega, Kris Tuchinskiy
Report | Print
Jan 31, 2022 -

Gurnee Volkswagen responded

Steve, Thank you for your very kind review. Cristian, Suzanne, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen.

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