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Gurnee Hyundai
Gurnee, IL
1,440 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,440 Reviews of Gurnee Hyundai
January 14, 2020
Truly Grateful! Having a car function in tip top shape is a true gift especially to a women that knows very little about the mechanics of a car. I was extremely plea Having a car function in tip top shape is a true gift especially to a women that knows very little about the mechanics of a car. I was extremely pleased service could access the problem quickly and offer an affordable solution. What an outstanding benefit in this day in age of travel to be offered a free loaner car while mine was being repaired. The customer service was very friendly and accommodating. More
by PAMELA.BURKE
Verified CustomerEmployees Worked With
Thomas Roufas, Adrianna , Mark Strege
January 14, 2020
sales are good, but services are not enough sales team is good, but service team is not enough.. take long time to order my car's part. specific fog lamp. today this is 3Rd time to order parts sales team is good, but service team is not enough.. take long time to order my car's part. specific fog lamp. today this is 3Rd time to order parts More
by GEETAEKIM
Employees Worked With
Mark Strege, Mike Lemm, Pasha Nazarov
January 13, 2020
A really great Service Department! Easy to schedule service and great staff to explain concerns and answer questions. I feel confident after having my car serviced. service and great staff to explain concerns and answer questions. I feel confident after having my car serviced. More
by NOODLESINK
Employees Worked With
Mark Strege, Roger De Vito
January 13, 2020
Brian was extremely helpful and thorough throughout the buying process. He provided us with an excellent overview of the vehicle which ultimately resulted in us taking home our new Palisade which we love! buying process. He provided us with an excellent overview of the vehicle which ultimately resulted in us taking home our new Palisade which we love! More
by RACHELTARR
Employees Worked With
Zahir Abouribieh, Brian Ziolko
January 13, 2020
Great Good experience buying new Palisade. Billy was very knowledgeable about the car's features and was able to answer all of our questions regarding the c Good experience buying new Palisade. Billy was very knowledgeable about the car's features and was able to answer all of our questions regarding the car. More
by COSANECKI
Employees Worked With
Billy Carrion
January 13, 2020
Poor Communication & Rude I called to schedule an appointment with Gurnee Hyundai and I was asked to explain, in detail, what the problem was. When I got to the dealership and I called to schedule an appointment with Gurnee Hyundai and I was asked to explain, in detail, what the problem was. When I got to the dealership and gave them my name, the guy in service said "so just an oil change for you?". I was in for 3 different problems with my car, not one of them was an oil change. After re-explaining my issues, they fixed the car. By the time I got home, one problem (brake noise) was back. I scheduled another time to come back. I dropped off the car and again, said the issue I was having. The next day, I received a call and the service person asked me what my car was in for. I asked them not to fix the problem and told them I would be back later to pick up my car. I was not able to pick up the car that afternoon, so my wife picked up the car. When she said her name, the service team was VERY rude to her. She came home upset with the way she was treated. The only reason this dealership is getting 2 stars is because when I dropped the car off the first time, I was treated very well by the staff despite them not understanding why I was there in the first place. More
by FLAKER.ANDY
Employees Worked With
Mark Strege
January 13, 2020
This was one of the easiest car purchases that I have experienced. Brian was very helpful and the rest of the staff made everything transparent. We had no concerns at all. experienced. Brian was very helpful and the rest of the staff made everything transparent. We had no concerns at all. More
by Cubbfan13
Employees Worked With
Mike Lemm, Dave Glas, Brian Ziolko
January 13, 2020
They were a good dealershipClose to home and easy to work withJosh was a good sales person and the financial people got things done quickly withJosh was a good sales person and the financial people got things done quickly More
by evabloom
Employees Worked With
Zahir Abouribieh, Dave Glas, Josh Herlo
January 13, 2020
Good service to please the customer Service is done as requested..oil change takes too long but they take care of the customer..this day no one prepared the lounge w Service is done as requested..oil change takes too long but they take care of the customer..this day no one prepared the lounge with coffee... or hot chocolate... no popcorn active even at 11:00 A.M. Rock-roll music was to loud but when it was over, the rest of different music with its volume was down. The cashier changes TV screen to her program of her choice without asking the customers who are watching. This dealership advertises good coupons with discounts for car services.. Service manager was excellent.. and amicable... More
by FHBC44
Employees Worked With
Mark Strege
