Gurnee Hyundai

I had a good experience with Billy and I am very happy with my new 2020 Hyundai Tucson. I would go back whenever I need my next vehicle. with my new 2020 Hyundai Tucson. I would go back whenever I need my next vehicle. More

All Was Good Until........ First I want to say Brian Ziolka was a really nice, pleasant salesman. If he handled the entire transaction it would have been great. So the "internet First I want to say Brian Ziolka was a really nice, pleasant salesman. If he handled the entire transaction it would have been great. So the "internet price" on the car was $16999. Ok, fair price. Knowing there are taxes etc. is a foregone conclusion. But when the "deal" started the price of $19999 was written down. My wife and I both were shocked. No! The internet price is $3000 dollars lower. That's where the small print non-specific "preparation fee" was pointed out, in this case an additional $3000 added to the price. This is a very low mileage, extremely clean 2017 Hyundai. There is no way it cost $3000 to prep this car unless they pay the clean up crew six figures annually and they used a Qtip. The "preparation fee" is applied to hike up the price. After bargaining with Brian (who incoherently babbled about the pandemic at least 7 times until I pointed out my wife works in a hospital) the "preparation fee" was significantly cut. Carvana next time. More

Very nice clean dealership considering the times we are in . Oil change/Rotation was performed in a timely manner. Gave me a good deal on my lease. in . Oil change/Rotation was performed in a timely manner. Gave me a good deal on my lease. More

One of the best car buying experiences to date. In the last 8 years we have bought 3 cars from 3 different dealers and this was the best experience to date. In part because we knew what we wanted an In the last 8 years we have bought 3 cars from 3 different dealers and this was the best experience to date. In part because we knew what we wanted and how much we wanted to spend. There was not a lot of high pressure sales tactics and negotiations were brief. We walked in at 3pm with a hungry baby that needed a nap and walked with a new car at 5 just as the baby decided it was time to go. Brian was very easy to work with and very low key. No high pressure sales. More

We are always satisfied with the service department. They take very good care of us & our vehicles. No up sales, just honest service for what we need. Thank you!! They take very good care of us & our vehicles. No up sales, just honest service for what we need. Thank you!! More

I had a nice experience from the time I initiated my visit online through the time I drove my new car home. Very pleasant staff. visit online through the time I drove my new car home. Very pleasant staff. More

great staff I needed to get my engine flushed and my oil sending unit repaired. The technician inspected my vehicle and diagnosed the problem and finished with do I needed to get my engine flushed and my oil sending unit repaired. The technician inspected my vehicle and diagnosed the problem and finished with doing the repair. The excellent service rep kept me appraised of every detail, from diagnosis to insurance results. Bottom line, I was very pleased with my visit. More

Ultimately we achieved the goal we set of purchasing a new vehicle for our daughter. She lives the new 2020 Kona! The bottom line internet price should be explained and broken down better. new vehicle for our daughter. She lives the new 2020 Kona! The bottom line internet price should be explained and broken down better. More

Service department was very efficient and have my vehicle done in a very short time. They kept me update through te service appointment. Excellent service. done in a very short time. They kept me update through te service appointment. Excellent service. More

Great Dealership , highly recommended . Pleasant experience to all staff, from Sales reps to financing and closing up the deal. Great Dealership , highly recommended. Pleasant experience . Pleasant experience to all staff, from Sales reps to financing and closing up the deal. Great Dealership , highly recommended. Pleasant experience to all staff, from Sales reps to financing and closing up the deal. More