Gurnee Hyundai

My late visit to the dealership was a good experience. I ended up buying a Tucson. This was my 3rd purchase from this dealership over the years. I ended up buying a Tucson. This was my 3rd purchase from this dealership over the years. More

Thank you for the service I received yesterday, much appreciated. I will be returning for a wheel rotation next oil change. Thanks to all who work in service. appreciated. I will be returning for a wheel rotation next oil change. Thanks to all who work in service. More

I was very pleased with the services provide to me on my last visit. My car was washed, tire and glass cleaned . Thank you Don for the excellent service! last visit. My car was washed, tire and glass cleaned . Thank you Don for the excellent service! More

I came in for the 3 recalls. While waiting, one of the employees came to get me and showed me a picture of 4 wheels. He told me my car need an alignment and it’s $120. I told him I came in for the recall employees came to get me and showed me a picture of 4 wheels. He told me my car need an alignment and it’s $120. I told him I came in for the recalls only and not for any repairs. I was perturb and more so for not receiving documentations or a receipt of the recalls and worst, I was forgotten when my car was ready awhile ago. I made it very clear I am hearing impaired. Guess that was quickly forgotten since I turned down an alignment. I kinda felt used and taken advantage of because I can tell when my car need an alignment. My back brakes needed work. Therefore, if I had agreed to an alignment, I’m pretty sure the techs would have found my back brakes needed to be fix. Thus, generated a bigger bill when I really came in for “free” recall services. This is not the first time I felt I was taken advantage of. Last time I came in for my oil change and bulb replacement like before and was charged an extra $20+ for oil change only. I did report it. The reason it was cheaper before was because a friend came with me and spoke in my behalf but when I returned alone, I had to complete all this paperwork on everything, history and all etc. on my car when I just came in for just an oil change only. More

Got a great car and are very happy with it. I think the amount of time it took to complete the transaction was longer than expected. I didn't care for the the way the price was determined, it wa I think the amount of time it took to complete the transaction was longer than expected. I didn't care for the the way the price was determined, it was based somewhat on what the monthly payment I was willing to pay and was then just stretched out for a length to meet that amount. More

Called and made my appointment through Savannah, who did a fantastic job and was very pleasant to speak with. My salesperson, Alex, did a great job showing me the car and talking me through the process. Jos a fantastic job and was very pleasant to speak with. My salesperson, Alex, did a great job showing me the car and talking me through the process. Josh helped me in financing and helped me figure out my payment plan. I love the new car. More

Worst dealership I ever dealt with. I wish I could get my money back for the package I purchased so I wouldn't have to return. They have such slow service and desperately need customer service training. This money back for the package I purchased so I wouldn't have to return. They have such slow service and desperately need customer service training. This will be the my 3rd service there and the same complaints I had day one I still have today. Lets get it together please. More

I ask to have my wifes name put on the title!! It wasn't ! Only got one key fob for our new vehicle. Should of got 2! When we were signing papers at the end the guy was really pushy on getting extra insura ! Only got one key fob for our new vehicle. Should of got 2! When we were signing papers at the end the guy was really pushy on getting extra insurance. I wasnt happy after telling him no 3 times. After being there 4 hour!!! And a 3 hour drive home it wasn't a great experience! Never got paperwork for the 7 yr paint and interior warrenty thing! Dont even know what it covers or what it is called, all i know i was charged for it!! More

They really mean well but it doesn't always happen. I waited 3 hours for a scheduled oil change and they didn't rotate the tires as suggested for the 15000 miles service. I know because the back tire is waited 3 hours for a scheduled oil change and they didn't rotate the tires as suggested for the 15000 miles service. I know because the back tire is a few lbs less than the others. More

The customer service was great and everyone was very helpful. The amount of hidden fees were ridiculous. Sometimes a little pushy when trying selling vehicle. helpful. The amount of hidden fees were ridiculous. Sometimes a little pushy when trying selling vehicle. More