Gurnee Hyundai

I was very pleased with the services provide to me on my last visit. My car was washed, tire and glass cleaned . Thank you Don for the excellent service! last visit. My car was washed, tire and glass cleaned . Thank you Don for the excellent service! More

I came in for the 3 recalls. While waiting, one of the employees came to get me and showed me a picture of 4 wheels. He told me my car need an alignment and it’s $120. I told him I came in for the recall employees came to get me and showed me a picture of 4 wheels. He told me my car need an alignment and it’s $120. I told him I came in for the recalls only and not for any repairs. I was perturb and more so for not receiving documentations or a receipt of the recalls and worst, I was forgotten when my car was ready awhile ago. I made it very clear I am hearing impaired. Guess that was quickly forgotten since I turned down an alignment. I kinda felt used and taken advantage of because I can tell when my car need an alignment. My back brakes needed work. Therefore, if I had agreed to an alignment, I’m pretty sure the techs would have found my back brakes needed to be fix. Thus, generated a bigger bill when I really came in for “free” recall services. This is not the first time I felt I was taken advantage of. Last time I came in for my oil change and bulb replacement like before and was charged an extra $20+ for oil change only. I did report it. The reason it was cheaper before was because a friend came with me and spoke in my behalf but when I returned alone, I had to complete all this paperwork on everything, history and all etc. on my car when I just came in for just an oil change only. More

Got a great car and are very happy with it. I think the amount of time it took to complete the transaction was longer than expected. I didn't care for the the way the price was determined, it wa I think the amount of time it took to complete the transaction was longer than expected. I didn't care for the the way the price was determined, it was based somewhat on what the monthly payment I was willing to pay and was then just stretched out for a length to meet that amount. More

Called and made my appointment through Savannah, who did a fantastic job and was very pleasant to speak with. My salesperson, Alex, did a great job showing me the car and talking me through the process. Jos a fantastic job and was very pleasant to speak with. My salesperson, Alex, did a great job showing me the car and talking me through the process. Josh helped me in financing and helped me figure out my payment plan. I love the new car. More

Worst dealership I ever dealt with. I wish I could get my money back for the package I purchased so I wouldn't have to return. They have such slow service and desperately need customer service training. This money back for the package I purchased so I wouldn't have to return. They have such slow service and desperately need customer service training. This will be the my 3rd service there and the same complaints I had day one I still have today. Lets get it together please. More

I ask to have my wifes name put on the title!! It wasn't ! Only got one key fob for our new vehicle. Should of got 2! When we were signing papers at the end the guy was really pushy on getting extra insura ! Only got one key fob for our new vehicle. Should of got 2! When we were signing papers at the end the guy was really pushy on getting extra insurance. I wasnt happy after telling him no 3 times. After being there 4 hour!!! And a 3 hour drive home it wasn't a great experience! Never got paperwork for the 7 yr paint and interior warrenty thing! Dont even know what it covers or what it is called, all i know i was charged for it!! More

They really mean well but it doesn't always happen. I waited 3 hours for a scheduled oil change and they didn't rotate the tires as suggested for the 15000 miles service. I know because the back tire is waited 3 hours for a scheduled oil change and they didn't rotate the tires as suggested for the 15000 miles service. I know because the back tire is a few lbs less than the others. More

The customer service was great and everyone was very helpful. The amount of hidden fees were ridiculous. Sometimes a little pushy when trying selling vehicle. helpful. The amount of hidden fees were ridiculous. Sometimes a little pushy when trying selling vehicle. More

We had an easy time purchasing our vehicle. However the dealers did not notify us that there was only one key for the vehicle until after the purchase was made. The keys are not cheap and we could have bar dealers did not notify us that there was only one key for the vehicle until after the purchase was made. The keys are not cheap and we could have bargained the price a little more due to this misinformation. Keys are around $500 for the dealership, and to my surprise and dismay about this, nothing was really done for us. The purchase had been made, so it seemed they didn't care after that More

Great experience! I'm happy with my purchase. The whole team helped me out with everything. I live in Orlando and I was able to purchase a. Vehicle through the phone due to the help provided by this team. team helped me out with everything. I live in Orlando and I was able to purchase a. Vehicle through the phone due to the help provided by this team. More