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Gurnee Hyundai

Gurnee, IL

4.7
1,441 Reviews

6251 Grand Avenue

Gurnee, IL

60031

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1,441 Reviews of Gurnee Hyundai

June 19, 2022

Easy to schedule service over the phone, but would like an APP to schedule and change service reservations. The needed servicing was quickly taken care of. More

by smr551
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, service department.
Jun 20, 2022 -

Gurnee Hyundai responded

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Hyundai. We appreciate your business and hope to see you again soon!

June 07, 2022

BUYER BEWARE - FALSE ADVERTISING - they posted online a nice Honda Accord for $20,590. They told me the final price would be $27K. They added $4K worth of extras (lojak system, Xzilon protective paint coat More

by New Car Owner
Price
Recommend Dealer
No
Employees Worked With
sales and sales manager
Jun 09, 2022 -

Gurnee Hyundai responded

Hello, Your feedback is important to us here at Gurnee Hyundai and I would appreciate the opportunity to discuss your visit to our dealership and your experience with our Sales Team. Please email me with your preferred contact information, so we can have a chat. Best, John Kokkalis General Manager (847) 249-1300We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jun 09, 2022 -

New Car Owner responded

You have my husband's phone#, as he has received messages from Hyundai

June 06, 2022

I was pleased with my service. My advisor was well knowledge with my car issue More

by Ricky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh in Service
Jun 07, 2022 -

Gurnee Hyundai responded

Thank you for your very kind review, Ricky. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Hyundai.

June 03, 2022

Great customer service from Jeff! He was very helpful in answering all my questions and taking the time to go over the details with me. More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in Service Dept.
Jun 04, 2022 -

Gurnee Hyundai responded

Hello! Thank you for taking the time to share your positive feedback about us here at Gurnee Hyundai. We are delighted to learn our team was helpful in answering all of your questions and was attentive to detail. We hope you continue to choose us for all your automotive needs.

June 01, 2022

This review is for fraudulent practices regarding sales and disrespectful, demeaning behaviors by staff. I came in to purchase a car that was posted on their website for $18,220 but was told that the car w More

by EMSIM2626
Customer Service
Price
Recommend Dealer
No
Employees Worked With
andres garcia, John Kokkalis, Leonides Garcia
Jun 03, 2022 -

Gurnee Hyundai responded

Hello, We take the feedback of our customers very seriously. We would like the opportunity to speak with you about your buying experience and recent interactions with our team. Can you please reach out to us so we can discuss this in greater detail? Thank you, Customer Service Team (847) 693-4278Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 26, 2022

Alex was great! The whole process took under an hour. Great overall experience and very helpful! More

by PlumberWI
Recommend Dealer
Yes
Employees Worked With
Alex Goldman , John Kokkalis, Leonides Garcia
May 30, 2022 -

Gurnee Hyundai responded

Thank you for your positive review! It's great to learn that our staff provided you with an overall great experience during your recent visit. Gurnee Hyundai looks forward to assisting you with any automotive needs in the future.

May 18, 2022

Great service. Alex was very helpful and informative . Frank worked really well to get me the deal that I felt was satisfactory More

by Dsalit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
May 18, 2022 -

Gurnee Hyundai responded

Thank you for allowing our Service Team to assist you with your vehicle needs. We enjoy helping our customers and providing them with the best service. We hope to be able to assist you in the future. Thank you for choosing Gurnee Hyundai.

May 17, 2022

From the minute you enter, their smiles and opening of the door is welcoming. Carlos A. had previously met my family and he was very helpful in my car search. The paperwork was swift. Josh, helped with th More

by gkdeck76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales-Carlos Arriaga (product specialist), Josh Herlo
May 18, 2022 -

Gurnee Hyundai responded

Thank you for your high star rating. We're happy to see that your experience with our team here at Gurnee Hyundai was excellent! We strive to deliver a great experience to all of our valued customers. We hope to see you again soon!

May 16, 2022

Gracias a Andres por ayudar compare mi carro nuevo estoy saliendo muy feliz y appreciada! More

by h5321
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garcia, Frank, John Kokkalis, Leonides Garcia
May 16, 2022 -

Gurnee Hyundai responded

It's fantastic to hear that Andres and Frank provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman's Gurnee Hyundai!

May 03, 2022

Great experience. Two dealers we stopped Bob Rohrman's either had no hybrids or just told us we had to order and wait 6 months for delivery. The third stop was the More

by geojoh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Marquez
May 04, 2022 -

Gurnee Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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