Gurnee Hyundai

Lied To In Exchange for a Good Review ***This was originally a Five Star Review*** First off, I received a good deal on the car I purchased there. Wilfredo was my sales person, and he w ***This was originally a Five Star Review*** First off, I received a good deal on the car I purchased there. Wilfredo was my sales person, and he was the reason I wanted to purchase the car I test drove. However, when I came back later in the day to make the deal he was unavailable and I ended up with Leonardo. No problem. We worked out a deal I was happy with and purchased the car. I had a good experience and would have given a good review. Lonardo told me that if I gave them a great review he would throw in All-Weather floor mats in exchange. Great!!! Winter was approaching and I have kids. They called me several times to see how I was enjoying the car, I let them know each time it was fine and asked about my mats. I never heard anything back about it. In Dec I sent Wilfredo a message to find out what the delay was. He apologized and said I could come in the next day to pick them up. Next day I received a call saying they weren't in stock, but they'd have them by the end of the week. I expressed to him my concern that I had been getting a runaround, for over a month at that point. He assured me all would be fine...The end of the week came and went and I haven't heard from anyone to this day...I bought the car Nov 5th, last heard from them on Dec 14th, today is Jan 12th That is how you turn a 5 star review into a 1 Star. Also, that's how you ensure no repeat business. As most people would understand, the floor mats are NOT what the issue is. More

My vehicle purchasing experience I visited 3 different dealers closer to my home and left each one due to the salesman being to pushy and trying to put in a vehicle I was not interest I visited 3 different dealers closer to my home and left each one due to the salesman being to pushy and trying to put in a vehicle I was not interested in. When I came here I can't tell you how different my experience was. Seriously the dealer first off was beautiful, clean and the entire staff was friendly. My salesman was so helpful and not pushy at all. I left with a vehicle I Loved and I left feeling like my business was appreciated. So kudos to the entire staff and a big Thank You. More

Outstanding experience Not aggressive environment, awesome car, awesome deal overall. The sales person was not putting pressure on me at all and was constantly giving me opt Not aggressive environment, awesome car, awesome deal overall. The sales person was not putting pressure on me at all and was constantly giving me options about my payment. More

Great job I had a great buying experience and very pleased with the purchased vehicle,will definitely recommend this dealership to my friends and family. Very p I had a great buying experience and very pleased with the purchased vehicle,will definitely recommend this dealership to my friends and family. Very pleased with the car and warranty. More

Review My sales person, Leonides, was very helpful as well as the individuals in finance. Overall, I had a good experience working with this dealership. Than My sales person, Leonides, was very helpful as well as the individuals in finance. Overall, I had a good experience working with this dealership. Thank you! More

GURNEE Hyundai Awesome Service great deal on my new 2017 Santa Fe. Check it out for yourself. You will not be disappointed. Trudt Mr S great place to shop for a new Awesome Service great deal on my new 2017 Santa Fe. Check it out for yourself. You will not be disappointed. Trudt Mr S great place to shop for a new vehicle More

2016 Veloster My salesperson Roger was extremely knowledgeable and resourceful. The other salesmen, the finance manager and general manager all made themselves avai My salesperson Roger was extremely knowledgeable and resourceful. The other salesmen, the finance manager and general manager all made themselves available for my questions and concerns. Gurnee Hyundai should be triple A plus rated! More

Great Experience w/ Salesperson Finance Department provided inaccurate information. I was not happy about that at all. Salesperson Mr Garcia did a very good job. Everyone there was n Finance Department provided inaccurate information. I was not happy about that at all. Salesperson Mr Garcia did a very good job. Everyone there was nice! More

My new car They gave me all my financial options. Leonardo is very proffesional, attentive and prompt to answer my questions clearly. He made me feel comfortab They gave me all my financial options. Leonardo is very proffesional, attentive and prompt to answer my questions clearly. He made me feel comfortable at all times. More

Leo My experience with Leo was one of the best I've ever had. He was very focused on our needs and really helped us out. This was one of the many reasons My experience with Leo was one of the best I've ever had. He was very focused on our needs and really helped us out. This was one of the many reasons I agreed to take the survey which I usually ignore. More