Gurnee Hyundai

Great experience I was really happy with all the guys at the dealership they were rear nice. They worked with my family and we left happy. It was a great deal and I wi I was really happy with all the guys at the dealership they were rear nice. They worked with my family and we left happy. It was a great deal and I will return. More

Truth is Honesty On January 13, 2016 I purchased a 2008 Honda Civic from Gurnee Hyundai. To be clear, Akira Shibata and Leonardo Sfondouris told me that they would sel On January 13, 2016 I purchased a 2008 Honda Civic from Gurnee Hyundai. To be clear, Akira Shibata and Leonardo Sfondouris told me that they would sell me the car with $500.00 down and whatever else I would be able to come up with "as close as I could to $3,000.00"; which they were both told was an additional $2,200.00 bringing the total to $2,700.00. They also told me that they were doing this deal without the permission of their General Manager, John Kokkalis because Akira "wanted to do a good thing because of our conversation about God and children and he could see we were a family in need." When I was writing out the checks, Leonardo forced me to write the check for $2,500.00 and not $2,200.00 by continually and relentlessly badgering me to "do the right thing because of the limb they were on with their GM and how much trouble Akira is going to be in.” I even began crying with all the relentless pressure despite my partner saying just write the check for $2,200.00. I told them that the $2,500.00 I would not have until January 20, 2017, if at all, and they had me re-write the check out with the date of January 13, 2017 and not January 20, 2017 as I had done initially to secure the deal. I was then rushed into a room to sign paperwork despite telling both my salesman and finance manager that I did not have my reading glasses. I said I was uneasy in signing the paperwork; they again assured me everything was just as they promised. During this process I was told more than once that the "Documentary Services" fee is a State of Illinois Mandatory Requirement on all automobile purchases by both the finance manager and salesman. I questioned this with my salesman in an email dated January 22, 2017 and he replied with completely different information: "all dealerships charge this fee” which again is misleading and false; it is a discretionary fee per dealership NOT a State of Illinois Mandatory Requirement. I could have chosen to not pay that fee, however at the time I was not aware that it would not be charged on all purchases in Illinois and everyone at Gurnee Hyundai made me feel I had a no choice. My Bill of Sale has a $25.00 charge that applies to Illinois residents only, we reside in Wisconsin. In addition, at the time of purchase I provided $3,000.00 in payment only to find that the Bill of Sale is totaled $2,990.00 (which I have a copy of and would be more than happy to share). They have collected $35.00 that is not due to them. I want to make clear that when I agreed to purchase this vehicle I wanted to transfer my vanity plates from Wisconsin that were expired and not have new plates; I was completely transparent with that information. Both my salesman and finance manager continually reassured me that they could and would handle all of the Wisconsin paperwork. On January 20, 2017 when I was at the dealership for final delivery, I was not provided a completed MV1 which is required for the State of Wisconsin (I have a copy of what I was given that I would be more than happy to share) nor a 7/30 day permit to legally drive the vehicle. I repeatedly requested both on January 13, 2017 and January 20, 2017 to handle all of the Wisconsin paperwork on my own because they clearly did not know what they were doing. I was told repeadetly that I could drive on the Bill of Sale for 30 days; which is completely false. They refused to allow me to handle the paperwork on my own despite my multiple requests and have made a mess of it all when they could have just let me handle it on my own. Carol Hull from the dealership had to call the Wisconsin DOT ONLY after being contacted by a representative from the Illinois Secretary of State outlining the concerns with the Bill of Sale provided to them because I had a concern with the title that was still held by a private party and had a lien holder. The representative from the Illinois Secretary of State informed me that I was charged $25.00 I should not have been (Illinois residents only) and they are to return the $10.00 that is not accounted for on the Bill of Sale (it is illegal to not have all the figures disclosed on the Bill of Sale). Carol lied directly to the representative and told him that I was given a 7/30 day permit which was the cost/difference of the $10.00. Between the dates of January 22, 2017 to January 27, 2017 I have attempted to resolve this matter via multiple emails with the dealership, verbally with Carol Hull and John Kokkalis (who was verbally aggressive, abusive and threatening), left multiple voicemail and email messages for Ryan Rohrman (that have not been returned), and spoke to Gaby Carreno who assured me we would determine an amicable resolution to only not have her return any communication. Clearly Rohrman Auto Group does not act ethically and commits fraudulent acts against out of state residents which we have and will be taking further action on. $35.00 may not seem to be a lot to anyone reading this, but consider what my salesmen Leonardo wrote in an email to me: “We have delivered hundreds of cars in Wisconsin and never had a problem.” $35.00X100=$3,500.00 -- $3,500.00 that they have stolen from Wisconsin customers alone. Completely unethical and deceptive business practices. STAY AWAY FROM GURNEE HYUNDAI – they are liars and cheats – guaranteed they lie and cheat every customer – they are a prime example of why dealerships and car salesman get a bad name. More

to bob the attention of salers is very good, but their manager jason is terrible person, don't have any education for treating the constumers, he is rude and the attention of salers is very good, but their manager jason is terrible person, don't have any education for treating the constumers, he is rude and abusive. More

Donald I thought the experience at Gurnee Hyundai was a good one. I have mentioned this dealership to a lot of people I work with and have recommended the de I thought the experience at Gurnee Hyundai was a good one. I have mentioned this dealership to a lot of people I work with and have recommended the dealership to them More

Fantastic place, great customer service My experience with Mark was excellent. This is my first vehicle , he helped me to get exactly what I was looking for in new vehicle.. very friendly de My experience with Mark was excellent. This is my first vehicle , he helped me to get exactly what I was looking for in new vehicle.. very friendly dealer ship, I would definitely recommend to my friends. More

Hyundai great review Overall very good. I recommend this place greatly. Only thing is that when putting the information out in the beginning that EVERY single little deta Overall very good. I recommend this place greatly. Only thing is that when putting the information out in the beginning that EVERY single little detail be put out clearly. Maybe slow down the process. There was some confusion throughout but was happy in the end that they were willing to make it all work out and overall satisfy the customer. One suggestion is to not make the process take so long. Was sitting around for a while and couldnt understand why. Took approximately 7 hours from start to finish. Regardless i am a very satisfied customer in the end. Would recommend to others. More

very good Gurnee hyundai completely met my standards in the car that i wanted and i really enjoyed buying from them because it was very easy. i love my hyundai Gurnee hyundai completely met my standards in the car that i wanted and i really enjoyed buying from them because it was very easy. i love my hyundai elantra More

2017 Hyundai Santa Fe sport lease for 4 years I was pleasantly surprised by the professionalism of the Dealer staff, salesmen; Leonardo. The finance officer and the service men that delivered a cl I was pleasantly surprised by the professionalism of the Dealer staff, salesmen; Leonardo. The finance officer and the service men that delivered a clean and well-prepared vehicle More

Leonides Garcia Review The salesperson & general manager made our visit a very pleasurable one and demonstrated the highest degree of professionalism. It was great working w The salesperson & general manager made our visit a very pleasurable one and demonstrated the highest degree of professionalism. It was great working with a great team. More

Overall positive experience Salesman listened to features of importance, friendly, did not try to convince to something of no interest, Willing to check out several cars on lot t Salesman listened to features of importance, friendly, did not try to convince to something of no interest, Willing to check out several cars on lot to test drive More