Gurnee Hyundai

Great service, friendly staff We had a great experience with both the service and pricing at the dealership and would highly recommend Gurnee Hyundai to our friends and family. Tha We had a great experience with both the service and pricing at the dealership and would highly recommend Gurnee Hyundai to our friends and family. Thank you very much. More

Loveeee Highly recommend Leonidei Garcia. very friendly and knowledgeable, got exactly what I needed . Wasn't pressured into purchasing, took the time to expl Highly recommend Leonidei Garcia. very friendly and knowledgeable, got exactly what I needed . Wasn't pressured into purchasing, took the time to explain everything. Thank you More

The worst car buying experience ever See the entry on the page before which fully describes my experience and still my nightmare. I would never recommend this place to even my enemy. Ever See the entry on the page before which fully describes my experience and still my nightmare. I would never recommend this place to even my enemy. Everyone in the waiting area felt the exact same as I did. Someone needs to get in there and change this store and quickly. More

Purchase of my 2017 Hyundai Tucson I am extremely happy with the purchase of my 2017 Hyundai Tucson from Gurnee Hyundai, and was also extremely impressed and satisfied with the amount o I am extremely happy with the purchase of my 2017 Hyundai Tucson from Gurnee Hyundai, and was also extremely impressed and satisfied with the amount of attention and time taken to make sure that I was satisfied in every respect. Thank you! More

Love my 2017 Hyundai Tucson! I will be purchasing my next Hyundai through Jeff Constable again. He did a fantastic job. He was patient with me and understood my needs. It meant a I will be purchasing my next Hyundai through Jeff Constable again. He did a fantastic job. He was patient with me and understood my needs. It meant a lot as this purchase was a big deal to me. More

Very Dissatisfied I am repeating here the observations previously listed. This is the worst experience purchasing a car that I have ever had. If I did not like the car I am repeating here the observations previously listed. This is the worst experience purchasing a car that I have ever had. If I did not like the car as much as I did (Sonata Limited Hybrid), I would have walked away but the sales staff assured me the vehicle was not available at other dealers in Chicago area. Now that I think about it I should have walked away. 1) This dealership violates Truth in Marketing principles (Internet advertised price for this vehicle (VIN verified) was "Rohrman price $27,404" and carried the statement "All incentives are available to everyone". When it came time to talk price, Leonides (Sales person) said the price was $32,500 and insisted that I did not qualify for the incentives. 2) After setting up a test drive date and time, I was left waiting for an hour before they cancelled the test drive because the Manager (Jason) had taken the car home and was not coming back. I set up an appointment for the next day and was left waiting 45 minutes before he cleaned his belongings out of the car. 3) Upon purchasing the car and preparing to drive away, Leonides informed me that the Navigation system would not work because it was missing the navigation chip. I complained that I should have ben informed of this before paying for the car but Leonides and Jason assured me it would be available in two days. After ten days and six phone calls, they finally took the navigation chip from another car. After bringing the car to have the navigation chip installed, I was left waiting for 40 minutes while they located the chip. 4) Finally I was offered $150 in "gifts" if I would return this survey to the dealership instead of submitting online. In my opinion, this is bribery to mislead corporate into thinking customers are pleased with the dealership. I will not be bringing the car to Rohrman Gurnee Hyundai for service but will bring it to one of the other Hyundai dealers. I am having the license plate holders changed so as not to advertise for this dishonest and unprofessional organization. Finally, I want to reiterate that I like the car very much but have instructed family and friends that are intesrted in purchasing to go to Schaumburg, Highand Park or OHare dealerships. More

Great Experience Had a great experience with Leonides! Very personable and professional at the same time! Loved the energy in the entire dealership as a whole, which Had a great experience with Leonides! Very personable and professional at the same time! Loved the energy in the entire dealership as a whole, which is a rarity! I went to the dealership in Palatine and it was complete opposite. I LOVE my new Tucson! More

Hyundai Elantra 2017 Leonardo was such a pleasure to work with. He gave us above and beyond expected customer service! I will definitely lease my other daughter's car the Leonardo was such a pleasure to work with. He gave us above and beyond expected customer service! I will definitely lease my other daughter's car there. More

Lack of attention to detail Due to the lack of detail and review of proper paperwork from the salesman, this dealership overcharged me for unwanted "extra" services on my vehicle Due to the lack of detail and review of proper paperwork from the salesman, this dealership overcharged me for unwanted "extra" services on my vehicle. And now do not want to correct 'their' mistake. More

Fifth time buyer Dustin made this visit great. He is a great representative of your dealership. Because it took a little longer to get financing. Dustin bought my wi Dustin made this visit great. He is a great representative of your dealership. Because it took a little longer to get financing. Dustin bought my wife and I dinner and had it delivered to the dealership More