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Gurnee Hyundai

Gurnee, IL

4.7
1,441 Reviews

6251 Grand Avenue

Gurnee, IL

60031

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1,441 Reviews of Gurnee Hyundai

November 20, 2017

Efficient, fast and friendly service I was in the area for Thanksgiving week and decided to have my Hyundai serviced at the Gurnee dealership. It was easy to make an appointment online. I More

by Patricia Sommer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Strege
November 18, 2017

Very happy customer Everyone did an exceptional job great service great staff service department look very good. Good amount of vehicles to choose from big variety thank More

by John12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Strege
November 16, 2017

New car Purchased a new car and I was impressed with the courteous service. I was taken care of promptly and everything was explained to me thoroughly More

by nurt20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 17, 2017 -

Gurnee Hyundai responded

Thank you for the five-star review and recommendation! We value your opinion, and we're glad to hear that you were impressed by our courteous service. Please let us know if you need anything else. We are glad to help!

November 16, 2017

Great experience It was a pleasure to deal with the staff at Gurnee Hyundai. The salesman, Roger, asked what I desired in a car and worked fervently to get me what I w More

by lrp5679
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger, Mark Strege
November 15, 2017

2018 Elantra gt The vehicle is great. The sales person was amazing and very patient. I love the new design and it’s features. The manager Akita Shibata was amazing as More

by 3neuzils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Devito
November 14, 2017

Sales and Servicet Unprofessional, Finance Managers Tricked me with 6% interest for Credit Score of over 800. Service Team Rude, unable to replicate customers problem a More

by balapri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Strege
Nov 29, 2017 -

Gurnee Hyundai responded

Hello, thank you for sharing your experience with us. We regret to hear that your experience with us was not up to par with our standards for customer service. We understand your frustrations and would like an opportunity to improve your experience with us. Please reach out to us so we can learn more about your visit and see if we can solve anything that went wrong. I look forward to hearing from you. Best, John Kokkalis General Manager gm.generalmgr@rohrman.com

November 11, 2017

Car purchase Good experience with Gurnee Hyundai with Roger Devito can't wait to come back. Had good experience hear. I will tell everyone about our experience hea More

by michaeldpeat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2017 -

Gurnee Hyundai responded

Thank you for your feedback! We are happy to know that you had a good experience with us, and that Roger was super helpful. We hope that you will come back and visit us soon. Have a great rest of your day!

November 11, 2017

Excellent customer service!!! I was treated with respect and courtesy. They helped answer any questions I had and their support and guidance was much valued! I was able to find th More

by lsalma2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2017 -

Gurnee Hyundai responded

Thanks so much for your kind words. We appreciate your feedback, and are glad to know that your experience with us went well. It is great that John's team was attentive to your needs, answered all your questions, and guided you to the right car. We hope you enjoy your car, and that you will come back and visit us soon.

November 10, 2017

Great Service and Deal!! I really appreciate the great service and time put into making my deal! I arrived late from Chicago and didn't think we would have time to go over ev More

by johnruben3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger De Vito
Nov 11, 2017 -

Gurnee Hyundai responded

Hi John, You are very welcome! We enjoyed working with you and getting you taken care of. Congrats and let us know if you need anything at all!

November 09, 2017

Debbie's Review 2nd car I've bought here; staff is pleasant and work well together. I enjoy bargaining, and feel I was able to get a fair deal. More

by bluebirdconsulting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vasyl Dobrianski
Nov 10, 2017 -

Gurnee Hyundai responded

Thank you for the five-star review, Debbie! We're glad to hear that you enjoyed your first experience so much that you came to us a second time. We appreciate your feedback and your business. Please let us know if you need anything else in the future. We are glad to help!

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