Gurnee Hyundai

Discriminating Salesman!!! If you think it's okay to discriminate and judge someone before the test drive even start, you will not sell any cars. We were talking with Brian Zio If you think it's okay to discriminate and judge someone before the test drive even start, you will not sell any cars. We were talking with Brian Ziolko and he went to get the keys for us to test drive a Santa Fe, however he made a remark to my husband about how he should know how expensive it is and that his payments will be much higher and can he actually afford it. We were not even talking about numbers, this was in the first 5 minutes. The salesman wasn't with us for more than 10 minutes and was judging already. TEACH YOUR SALES PEOPLE TO NOT JUDGE A BOOK BY ITS COVER BECAUSE YOU LOST A BIG SALE. The sad thing is the managers were right there hearing this and didn't even come up to us to say anything. Horrible experience and we will be getting rid of our Sonata this week as well. More

Unhappy customer Was not happy with my sales person. Very tricky and confusing and took advantage of me. Which ended up with me stuck with the vehicle. Called back an Was not happy with my sales person. Very tricky and confusing and took advantage of me. Which ended up with me stuck with the vehicle. Called back and Sales Manager and General Manager were rude and blamed me for the experience. I feel I over paid for the vehicle and they simply did not care. Was asked to come back in to discuss it, but would not take back the vehicle I feel I paid too much for. Of course I would not want to sit down with the same people that took advatage of me in the first place. Now stuck with the overpriced vehicle. Terrible experience! More

I love my new car I really liked my entire new car shopping experience. Brian is a great sales person. Brian made sure I got the right car for me and I couldn't be happ I really liked my entire new car shopping experience. Brian is a great sales person. Brian made sure I got the right car for me and I couldn't be happier. Mark was awesome and friendly as well. I found that everyone at Gurnee Hyundai made me feel very welcome. I love my new Santa Re. Thank you everyone at Gurnee Hyundai! You guys are the best! More

Thank you Gurnee Hyundai They were kind, helpful and found the car I wanted at the price I needed to stay in budget. They were respectful with my time and listened to what I They were kind, helpful and found the car I wanted at the price I needed to stay in budget. They were respectful with my time and listened to what I needed the car for, and came through. More

Service Department is awesome It is always a pleasure to deal with the people at Gurnee Hyundai. Mark from the Service Dept. is a great guy. Always courteous and professional. It is always a pleasure to deal with the people at Gurnee Hyundai. Mark from the Service Dept. is a great guy. Always courteous and professional. More

Scammersssss Don’t buy your cars from here. They will lie to you about your loan deal, accept your money knowing your not eligible for the loans and let you leave Don’t buy your cars from here. They will lie to you about your loan deal, accept your money knowing your not eligible for the loans and let you leave thinking your deal has been finalized . Only to call you in a month later saying you need 500 more dollars or we are taking the car . Then you end up without a car & your money . SCAMMERS !!!!!! Update - They have lied to the attorney generals office about everything that occurred . Do not trust your salesman nor the managers . The whole business is questionable at this point . They took my car , my money and my belongings . They have made me lose my job and I’m pretty sure my home is next . I truly hope this review helps someone because I would never want this to happen to anyone else . More

Good Experience My experience with the dealership is a very good one. This is my 2nd car and the process of picking one out and getting the financing done went very s My experience with the dealership is a very good one. This is my 2nd car and the process of picking one out and getting the financing done went very smooth. More

good experience These guys weren't at all pushy with my whole experience from sales to the business office. We made our 1st oil change appointment and met with Jeff i These guys weren't at all pushy with my whole experience from sales to the business office. We made our 1st oil change appointment and met with Jeff in service. Keep up the great work guys thank you once again. More

Great experience The staff was very professional and prompt. They went completely out of their way, above and beyond through the whole process. I would highly recommen The staff was very professional and prompt. They went completely out of their way, above and beyond through the whole process. I would highly recommend this dealership. More

Excellent customer service Roger was wonderful. Addressed all of my concerns, was thorough and followed up to make sure I was satisfied with my purchase. He was available to ass Roger was wonderful. Addressed all of my concerns, was thorough and followed up to make sure I was satisfied with my purchase. He was available to assist me even weeks after the purchase was made. It's nice to see follow through from the sales team long after the purchase. More