Gunther Volkswagen of Fort Lauderdale
Davie, FL
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Great customer service My 09 VW Tiguan had 101,00 miles. It had been wearing down and finally came to the point of I had to get another car. Service consultant Jimmy has My 09 VW Tiguan had 101,00 miles. It had been wearing down and finally came to the point of I had to get another car. Service consultant Jimmy has always been my first point of contact at Gunther for the last 5 years and he has always treated me with respect and very fair with his approach on my vehicle needs. At this time he suggested I make a financial decision on the work my car needed. I took a day and when I got back to Jimmy I told him I was not going to repair the car and would he suggest a salesman that would be fair minded and ease me into the transition of a new car. That sales person was Quentin. He worked with me and my wife and this ease no haggling experience was great !! More
Excellent Communication and Service! Hands down the best service experience we have had. Rob makes things simple and his communication is on point. Would definitely recommend him to any Hands down the best service experience we have had. Rob makes things simple and his communication is on point. Would definitely recommend him to anyone we know! THANK YOU More
False Advertising This dealer refused to honor the price they had on their website, changing their story multiple times on who qualified and who didn’t to screw me out This dealer refused to honor the price they had on their website, changing their story multiple times on who qualified and who didn’t to screw me out of the major ($2k+) discount. I ended up buying the car from them anyway and now regret it because the explanation they gave me for why I didn't get the web price -- VW financing -- fell apart when I got my first statement from Bank of America! With so many dealers in South Florida, why bother with one that misleads about price to get you in the door? More
Service was done in a timely manner and efficiently. Alessandro was most helpful in something that seemed so daunting to me. The waiting area is nice and I’ was done in a timely manner and efficiently. Alessandro was most helpful in something that seemed so daunting to me. The waiting area is nice and I’ll def come back. Thank you More
Service on lease I was efficiently put into a rental car which was greatly appreciated. Got updates as appropriate. The car was also washed. Good customer service and I was efficiently put into a rental car which was greatly appreciated. Got updates as appropriate. The car was also washed. Good customer service and experience. More
Excellence all Round Alex is my new agent and he is just as good as Clifford was. Thorough, informative, skilled. Also much appreciated is the shuttle service and even a l Alex is my new agent and he is just as good as Clifford was. Thorough, informative, skilled. Also much appreciated is the shuttle service and even a local food for lunch recommendation. More
Great sales experience My salesman was terrific this deal was started over the phone long distance and he made it a very easy process. I have bought and leased 9 Volkswage My salesman was terrific this deal was started over the phone long distance and he made it a very easy process. I have bought and leased 9 Volkswagens and this was by far the smoothest and fastest experience. I will say I was dissatisfied to find out the that particular location didn’t give a complimentary TShirt... The coconut creek location where I have bought my past 8 cars do in fact gone you a tshirt when you purchase a car. With that being said I do highly recommend Fort Lauderdale Volkswagen go see Arnaud More
Lack of knowledge and honesty We purchased a 2019 Atlas that was apparently used by the owners family. The vehicle was not properly detailed and was actually really disgusting. I h We purchased a 2019 Atlas that was apparently used by the owners family. The vehicle was not properly detailed and was actually really disgusting. I have photos that I would like to share , if anyone is interested. There was a sticky substance in one of the dash compartments and cup holders, food crusted in the drivers seat, and food or drink stains on the sun visor on the drivers side and under the drivers seat. Additionally, we’d asked Brad if there was a 7 day return policy because my husband purchased the car without me test driving it. We told him we would purchase continent upon a 7 day policy and he assured us that it existed and actually thought it was 30 days. After my husband completed all of the contracts, Janos told him that no such policy existed. At that point it was too late to do anything and quite frankly, we felt trapped. We had no intention of returning the vehicle but wanted that safety net. All in all, the best person and most knowledge was Corey at the used car area. I’m not even sure when the last oil change was on this car or when it’s due next. Truly, not a great experience. More
Dependable service at Gunther. I have been committed to Gunther for service for 7 years due to Jimmy Gonzalez. He is a dedicated employee who consistently provides great service fl I have been committed to Gunther for service for 7 years due to Jimmy Gonzalez. He is a dedicated employee who consistently provides great service flexibility and trusted advice. More
Brand new car I took my car in to repair a few mystery dents on my hood. Once I reviewed the intake vehicle inspection photos I realized the car required painting I took my car in to repair a few mystery dents on my hood. Once I reviewed the intake vehicle inspection photos I realized the car required painting of the gas tank cover and miscellaneous touch ups. These items were added to the service at a nominal fee, for which I am grateful. Additionally, when I picked up my car it looked as good as the day I purchased it. I was very happy and impressed. Thank you to Jason and all of Gunther Volkswagen! More