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Gunther Volkswagen of Fort Lauderdale

Davie, FL

4.6
1,112 Reviews

1660 S State Road 7

Davie, FL

33317

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Showing 1,112 reviews

October 30, 2019

Would not go anywhere else to service my car Though I got there at 11 am. I wasn't finished until after 5 pm. Waiting to get tires. I realize your service center was swamped with work as I was to More

by BILL0704
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Milton
October 30, 2019

Excellent, professional, courteous, fast and reliable Alessandro is the best, great customer representative, and everybody there is courteous and always have a smile for you. It is very clean, the prices More

by adelosri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Gonzalez, Alessandro Motta
October 29, 2019

Great customer service My 09 VW Tiguan had 101,00 miles. It had been wearing down and finally came to the point of I had to get another car. Service consultant Jimmy has More

by Rickfl654
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Gonzalez, Quentin Jarlson
October 28, 2019

Excellent Communication and Service! Hands down the best service experience we have had. Rob makes things simple and his communication is on point. Would definitely recommend him to any More

by PMNORONA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Milton
October 25, 2019

False Advertising This dealer refused to honor the price they had on their website, changing their story multiple times on who qualified and who didn’t to screw me out More

by SCOTT S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Rapp, Donald Kurtzer, Quentin Jarlson, Jose Bon, Joseph Healey
October 23, 2019

Service on lease I was efficiently put into a rental car which was greatly appreciated. Got updates as appropriate. The car was also washed. Good customer service and More

by Pelicanpatti01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Siclovan
October 23, 2019

Excellence all Round Alex is my new agent and he is just as good as Clifford was. Thorough, informative, skilled. Also much appreciated is the shuttle service and even a l More

by DKNIES541
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clifton Clarke, Aleks Osovskiy
October 23, 2019

Great sales experience My salesman was terrific this deal was started over the phone long distance and he made it a very easy process. I have bought and leased 9 Volkswage More

by MTAYLOR2270
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnaud Bellefroid
October 23, 2019

Service was done in a timely manner and efficiently. Alessandro was most helpful in something that seemed so daunting to me. The waiting area is nice and I’ More

by bebephat94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alessandro Motta
October 20, 2019

Lack of knowledge and honesty We purchased a 2019 Atlas that was apparently used by the owners family. The vehicle was not properly detailed and was actually really disgusting. I h More

by LARKINS.JAMIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bradley, Janos Turoczi
Oct 21, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

Hi Jamie, My name is Arnaud, I am the Internet Sales Director for Gunther Volkswagen. I am terribly sorry to hear that you had a bad experience with us while purchasing your 2019 Atlas. We really do appreciate your honest feedback, as it helps us improve our process and rectify our deficiencies. We certainly strive to do our best, and I do apologize that we fell short with your experience. While Brad was mistaken and no such return policy exists, we did honor his mistake and accommodated you by offering you to drive to Naples and still take the vehicle back if it didn't suit your needs. We are happy you declined and chose to keep the Atlas. Regarding the oil change, it typically only needs to be done once per year or every 10,000 miles, whichever comes first. The service on the vehicle, including oil and filter change was completed on August 15th and we would be more than happy to provide a record of the service to you.

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