Gunther Volkswagen of Fort Lauderdale

Great service attendants. Alessandro went out of his way to explain what they'd do to the car and any options for maintenance. Definitely coming back. attendants. Alessandro went out of his way to explain what they'd do to the car and any options for maintenance. Definitely coming back. More

Was I sold a Lemon? Is new 2019 Jetta a Lemon? I went to Gunther Fort Lauderdale and was really happy with the staff. They seemed really helpful until I actually purchased my leased vehicle. Almost I went to Gunther Fort Lauderdale and was really happy with the staff. They seemed really helpful until I actually purchased my leased vehicle. Almost immediately the problems started! The car I had chosen that I was told I could get ... when I went to pick it up .. I saw the same car that was outside the office for me to look at ... but I had said to the sales person that I’d prefer to go and see others so I can choose for myself. Which I did... but to my dismay .. the sales person told me I had chosen one with a bumper dilio .. maybe not spelt correctly... I should pay $99 for it if I want ... he is sorry it was his mistake ... the manager at the time however said he would put it on the car for me ... I still couldn’t understand why they couldn’t give me one of the cars that had it on already ??? Then on my second day of driving the car ... it couldn’t start a sign came up on the dashboard saying “ 12 volt battery low’ I had to get a jumpstart to take it back to Gunther’s. After losing hours of my work time ..after 3 hours, I got a drive home and they came back for me .. only to be told the diagnostics on the car shows nothing is amiss!!!??? So now I’m with this car that I’ve signed up for 4 years that I’m totally unsure of ... in addition to other billing that they had promised to cancel and was assured it was done .. but, it was NOT! Also back seat mats were missing a sticky residue was on arm rest which had now been taken off but has left a stain ... leaving messages to service manager and finance manager ... no response! I feel like this was a slightly defective car that I was pressured to take... they refuse to change it and told me they will continue to fix it if any more problems arrives. This is a car I just got! I drove it today and it started so I’m just hoping that I won’t be needing roadside assistance soon :( More

no problems Always never an issue with Gunther VW service, love this dealer!! My wife was a customer, and because of the way she was treated, I will be a custome Always never an issue with Gunther VW service, love this dealer!! My wife was a customer, and because of the way she was treated, I will be a customer for a long time to come More

Great Service with Alessandro What can I say besides great service with Alessandro. Great customer service. Thank you Alessandro. I will be back for more service.Very knowledgeable What can I say besides great service with Alessandro. Great customer service. Thank you Alessandro. I will be back for more service.Very knowledgeable, accommodating and professional. More

Quentin was fantastic, great approach and very fun person to talk too. I got exactly what I was looking for and he made it very simple and easy to understand. Excellent service, very knowledgeable, smooth an to talk too. I got exactly what I was looking for and he made it very simple and easy to understand. Excellent service, very knowledgeable, smooth and easy transition. More

Business owners Managment need to ree trained too much arrogant don't know to talk to customers I think they bring home problems to work . If the head don't have re Managment need to ree trained too much arrogant don't know to talk to customers I think they bring home problems to work . If the head don't have respect for customers the tail will be worse More

an awesome experiance without the BS I had a great experience and im very happy with the vehicle i purchased and feel it was a great price for the options i was receiving. Very happy with I had a great experience and im very happy with the vehicle i purchased and feel it was a great price for the options i was receiving. Very happy with the the experience and the vehicle. More

Rob was excellent!!!! Rob made my experience extremely pleasant. He explained everything to a tee and was very professional. I will be going back there anytime my car needs Rob made my experience extremely pleasant. He explained everything to a tee and was very professional. I will be going back there anytime my car needs service and would recommend everyone I know to go there as well thanks to rob More

Service was good but again no Loaner I give my Service Administrator Robert Milton 5 stars, he is very nice and very competent. Again and we will have this discussion over and over again. I give my Service Administrator Robert Milton 5 stars, he is very nice and very competent. Again and we will have this discussion over and over again. In my opinion and expert with excellent Customer Service in my Home Country Germany as well as in other VW Dealerships (Vista) they offer a customer a Loaner for every Service of a brand new VW. I was not buying a used one, I spend almost 29K for a NEW VW Jetta SEL Premium. I don’t care if BMW, Lexus are more than twice the price, I care that a Service must match. I disagree with Gunther’s policy that a customer has to wait at least 3 hours before a customer is eligible for a Loaner or a Rental Car. Gunther advertised the Dealership as an “upscale Dealership”, so an “upscaled Dealership” should rethink about a “Ghetto” policy!!! More

Prompt attention, personalized service I received excellent service at Gunther, though I was taken off guard by the discovery that my former 4-year lease vehicle was only covered for mainte I received excellent service at Gunther, though I was taken off guard by the discovery that my former 4-year lease vehicle was only covered for maintenance/repairs for 3 years. I was assisted first by Allessandro who answered my questions regarding the repairs I might face on the Beetle whose lease was ending. After we established that I did not want to put money into this car and that I was interested in a new Beetle, he referred me to Quentin Jarlson, who almost immediately came out to the service area. Quentin proved to be an attentive listener, patient and calm: all attributes when making an unexpected, large, long-term purchase. Too often salesmen try to push a specific product line without thought to the customer's response. I would not hesitate to recommend Quentin for his professional, non-aggressive demeanor. While making the purchase, Allessandro came to the sales office to inquire about my satisfaction, which was a nice, appreciated touch. More