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Guntersville Chevrolet

Guntersville, AL

4.8
1,266 Reviews
Guntersville Chevrolet warmly welcomes all North AL drivers! Even if you're a Huntsville or Gadsden motorist with an auto sales, finance or service need, team up with our professionals in Guntersville, AL today.
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11982 US-431

Guntersville, AL

35976

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Showing 1,266 reviews

December 09, 2024

I have carried my truck multiple times for repairs and the problem was never fixed. I have also been in recently for an oil change and the oil filter was left so loose it leaked oil and the fender well wa More

by Lee Bryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Guntersville Chevrolet responded

Hi Lee, Thank you for taking the time to share your feedback with us. We are sorry that your recent service experience left you disappointed. I understand that you spoke with our service manager, Craig, about what happened, and that we are going to make this right the next time you're in town and able to come in. Thank you again for reaching out, and we're grateful that you are going to give us another chance. Sincerely, Katie R.

December 08, 2024

Great customer service from start to finish! Thanks to my salesmen Tony Stovall for helping me get into my new trailblazer!! More

by cheylpn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moody Qattea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Cowart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Guntersville Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to Tony here at Guntersville Chevrolet! We sincerely value your business and look forward to your next visit!

December 08, 2024

I bought my car in April and paid for a warranty. My check engine light comes on last week of November. My gaskets and seals on crank case are already wore out. Mind you I've had the car for 8 months More

by ca5513chic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Guntersville Chevrolet responded

Hi there, Thank you for taking the time to share your feedback with us. We're so sorry that our initial inspection did not reveal this issue from the beginning. I understand that our team has reached out to you several times, but we've been unable to reach you. You can reach our Service Manager, Craig, at 256-223-9521. Thank you again for reaching out to us, and we hope to hear back from you soon. Sincerely, Katie R.

December 07, 2024

Excellent service deptsrtment. Came and got truck, fixed it brought it back the very same day so i could make my trip More

by cowboyx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 04, 2024

The worst experience i have ever had buying a used car. 2021 with 48,000 miles Car came with issues and the dealer wanted me to pay for all repairs told me there was nothing wrong w/car. I have been to the More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carleigh Bowen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Bowen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stovall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Guntersville Chevrolet responded

Hi Joe, Thank you for taking the time to share your feedback with us. We are so sorry that your experience with us has left you disappointed. I understand that we waived fees for the alignments as we tried to fix the pulling issue, since it was so soon after your purchase. We then paid for the car to go to Volkswagen's service center, but we apologize that more issues have occurred. Our team has been reaching out to discuss and see if there is anything more we can do to help, but we haven't been able to reach you. You can call us back at 256-223-9521 and ask to speak with Craig, our Service Manager. Thank you again for reaching out, and we hope to hear from you soon. Sincerely, Katie R.

December 04, 2024

The absolute best car salesman there is! I told him what I wanted and my payment and he found my dream car!! Highly recommend!! More

by Lexieboman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Guntersville Chevrolet responded

We are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

November 23, 2024

Fantastic service department, little to no wait, and while I did I was kept comfortable, informed, and laughing with staff! 10/10 will go again! More

by Oh_hiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Guntersville Chevrolet responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2024

Friendly staff. Low pressure environment. Good experience overall. Would recommend this dealer to others for sure. More

by formercg04@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Tzintzun
Nov 27, 2024 -

Guntersville Chevrolet responded

We're committed to changing the car-buying experience for the better! We hope to see you soon!

November 22, 2024

Chase Bowen was absolutely amazing, courteous, knowledge, and very friendly. All staff members were very helpful friendly and the facility is spectacularly clean!!! More

by jeremy.d.sharp4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moody Qattea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Guntersville Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Guntersville Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2024

Great experience Mr Woodham was very knowledgeable about our vehicle and made our purchase seem less More

by jamesdeandental
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Cowart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Woodham
Nov 21, 2024 -

Guntersville Chevrolet responded

We're happy to hear you had such a positive experience with Woodham! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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